Every detail in your product, service, and delivery is perceived by the guest and creates their overall view of your company. Disney has a term known as "bumping the lamp", which means to pay very close to every detail. This process has helped make Disney who they are today and set a incredibly high standard for themselves. Bumping the lamp may be doing little things that people may never even notice, but just make the experience for the guest just that much more flawless and
Every detail in your product, service, and delivery is perceived by the guest and creates their overall view of your company. Disney has a term known as "bumping the lamp", which means to pay very close to every detail. This process has helped make Disney who they are today and set a incredibly high standard for themselves. Bumping the lamp may be doing little things that people may never even notice, but just make the experience for the guest just that much more flawless and