After reading the Communication Skills Skills Training from MindTools.com (2016), I have gain some insight that there are five key active techniques to master active listening. Such as: 1. Provide the person speaking their undivided attention. 2. Demonstrate that their conversation is heard by responding to their words. Either, by making gestures or simple responses such yes, a huh, or really. 3. Remove personal biases or perceptions by providing feedback for clarity of what was said. 4. However, when providing feedback, make sure it’s not done with interruption. 5. Demonstrate mutual respect to allow dialogue to
After reading the Communication Skills Skills Training from MindTools.com (2016), I have gain some insight that there are five key active techniques to master active listening. Such as: 1. Provide the person speaking their undivided attention. 2. Demonstrate that their conversation is heard by responding to their words. Either, by making gestures or simple responses such yes, a huh, or really. 3. Remove personal biases or perceptions by providing feedback for clarity of what was said. 4. However, when providing feedback, make sure it’s not done with interruption. 5. Demonstrate mutual respect to allow dialogue to