ANALYSIS AND INTERPRETATION OF DATA
1. Overall, how well does Airtel website meet your needs?
Table 4.01
Sl.No Level of need Fulfilled No. of Respondents Percentage
1 Extremely well 7 11.66%
2 Very well 19 31.66%
3 Moderately well 23 38.33%
4 Not so well 4 6.66%
5 Not at all well 3 6.66%
6 Never visited airtel website 4 5%
Total 60 100
Graph 4.01 INTERPRETATION:
From the above graph we can interpret that around 81% of customer needs are fulfilled by visiting Airtel website and 14% of customers are not happy with the website where as remaining 5 % never visited website.
2. Overall, how satisfied or dissatisfied are you with Airtel?
Table 4.02
Sl.No Level of Satisfaction No. of Respondents Percentage
1 Very satisfied 12 20%
2 Somewhat …show more content…
7. How much you as a customer satisfied with airtel network coverage
Table 4.07
Sl.No Level of Satisfaction No. of Respondents Percentage
1 Very satisfied 22 36.66%
2
Somewhat satisfied 26 43.33%
3 Neither satisfied nor dissatisfied 7 11.66%
4
Somewhat dissatisfied 2 3.33%
5 Very dissatisfied 3 5%
Total 60 100
Graph 4.07 INTERPRETATION:
From the above graph we can interpret that about 80% of customers are satisfied with airtel network coverage, however 8% felt not the same and reaming 12% were remain neutral.
8. How much you as a customer satisfied with airtel Internet and call rates
Table 4.08
Sl.No Level of Satisfaction No. of Respondents Percentage
1 Very satisfied 9 15%
2
Somewhat satisfied 20 33.33%
3 Neither satisfied nor dissatisfied 4 6.66%
4
Somewhat dissatisfied 19 31.66%
5 Very dissatisfied 8 13.33%
Total 60 100
Graph 4.08 INTERPRETATION:
From the above graph we can interpret that about 48% of customers are satisfied with airtel internet 7 call rates, however 45% felt not the same and reaming 7% were remain …show more content…
10. Is airtel the best service provider in the industry?
Table 4.10
Sl.No Level of Satisfaction No. of Respondents Percentage
1 Yes 29 48.33%
2 No 10 16.66%
3 Dint checked 21 35%
Total 60 100
Graph 4.10 INTERPRETATION:
From the above graph we can interpret that about 48% customers believe that they are been in the best service provider in the industry, however 17% felt not the same and reaming 35% dint checked.
11. Overall, how would you rate the quality of your customer support experience?
Table 4.11
Sl.No Level of Excellence No. of Respondents Percentage
1 Very positive 16 26.66%
2 Somewhat positive 21 35%
3 Neutral 19 31.66%
4 Somewhat negative 1 1.66%
5 Very negative 0 0%
6 Never experienced 0 0%
Total 60 100
Graph 4.11 INTERPRETATION:
From the above graph we can interpret that about 62% customers believe that they got quality service support, however 2% felt not the same and reaming 32% remained neutral.
12. Company has a good pricing system and service