An example found on CNN from 2008 expresses that the company received 7.1 million dollars in fines “…because American Airlines was aware that appropriate repairs were needed, and instead deferred maintenance (American Airlines fined $7.1 million for safety violations, 2008)…” Once again, the company received fines in 2010 for the same reasons as in 2008 again inconveniencing thousands of passengers with cancelled flights (Koenig, 2010). The unethical decisions made multiple times by American Airlines negatively affects the company business and its customers through fines, loss of business, and missed opportunities. Putting profit above great service and customer safety is the highest form of unethical business practice. These unethical decisions also lead to price increase, avoidable accidents, and customer unsatisfaction. Additional repercussions in this case is evidenced by the 2011 bankruptcy of American Airlines (FlyersRights Attends FAA Diversion Forum,
An example found on CNN from 2008 expresses that the company received 7.1 million dollars in fines “…because American Airlines was aware that appropriate repairs were needed, and instead deferred maintenance (American Airlines fined $7.1 million for safety violations, 2008)…” Once again, the company received fines in 2010 for the same reasons as in 2008 again inconveniencing thousands of passengers with cancelled flights (Koenig, 2010). The unethical decisions made multiple times by American Airlines negatively affects the company business and its customers through fines, loss of business, and missed opportunities. Putting profit above great service and customer safety is the highest form of unethical business practice. These unethical decisions also lead to price increase, avoidable accidents, and customer unsatisfaction. Additional repercussions in this case is evidenced by the 2011 bankruptcy of American Airlines (FlyersRights Attends FAA Diversion Forum,