I have chosen to use Comcast’s new product launch for my final project as this is my current employer, and a company who knows how to maximize profits. This provides an exceptional learning opportunity with real world application. This Smart Office product has been asked …show more content…
Preventing day of installation failures depends on effective Communication between Comcast and the end user. During the buying process, the customer confirms a date for installation of their services. During this call, it is crucial that all expectations as to what will occur day of install are set. The customer will be made aware that the process will take 4-5 hours, and the technician will need the customer’s assistance during this time. This date can be up to 90 days out, so follow up process is crucial. Customers will receive not only a reminder email and call 1 week prior to installation, but the customer will also receive a phone call from the technician 30 minutes prior to arrival. If all parties are aligned, day or installation failures will not