The growth of using online banking: Gartners Group’s 1999 report, with the fast shift in internet access, it has been a quick growth in online banking in the USA; for more than 10 million in 1999 to the projected 35 million by the year 2003 (Barto, 1999). Also, the growth in using electronic banking has been …show more content…
However, if the customer does not have internet, customer service is available through telephone banking. Comparing with traditional banks, E-banking is not time consuming for the client and the banker. Also, SCN Education B.V. (2001) mention other advantages of online banking which are: the customer have better control and monitoring over the bank account. Also, he can set up electronic bill payment and transfer money from one account to