Continuous customer communication is also useful here in the way that suggestions can be made and feedback given to take into consideration of service/product design. It is obvious that legislation cannot be bent and must be strictly adhered to. This outlines the importance to have employees qualified if carrying out work on vehicles or at least highly trained with specific product knowledge and trading laws. It is critical that quality standards are met and staff understand the importance of maintaining safety and assurance between customer
Continuous customer communication is also useful here in the way that suggestions can be made and feedback given to take into consideration of service/product design. It is obvious that legislation cannot be bent and must be strictly adhered to. This outlines the importance to have employees qualified if carrying out work on vehicles or at least highly trained with specific product knowledge and trading laws. It is critical that quality standards are met and staff understand the importance of maintaining safety and assurance between customer