Not everything is good sometimes. I have also experience a bad costumer service. I had it at Las Islitas Mexican Restaurant. In that occasion I call a week before to make a reservation. I have heard that in that place they had mariachi during weekends. I decide to make sure if they had it before I made the reservation. The manager from there answer my call he confirm that they will have Mariachi. The day arrived and we were seated down. I was excited because it was birthday. I assumed they would ask everybody for a drink or appetizers. They finally decided to ask after being seated for 30 minutes. I was disappointed by then, but I was there so mind as well go through it. I noticed that it was getting late and no Mariachi was playing and I decided to ask if they were going to show up, one of the employees informed me the mariachi were on their way. I was not going to order any food because I did not want to eat without music playing. The mariachi finally arrived and the manager from the restaurant brought me the mariachi band and he told them that I will pay them. One, as a manager you should inform the guest that they have to pay for each song to be played by the mariachi. At other restaurants the mariachi is already paid by the same restaurant. Therefore, the customers enjoy and ask for music at their will. I talk to the manager he was the same one that pick up my call and we argue and I left because they were charging a very good amount to play so I decide to leave and
Not everything is good sometimes. I have also experience a bad costumer service. I had it at Las Islitas Mexican Restaurant. In that occasion I call a week before to make a reservation. I have heard that in that place they had mariachi during weekends. I decide to make sure if they had it before I made the reservation. The manager from there answer my call he confirm that they will have Mariachi. The day arrived and we were seated down. I was excited because it was birthday. I assumed they would ask everybody for a drink or appetizers. They finally decided to ask after being seated for 30 minutes. I was disappointed by then, but I was there so mind as well go through it. I noticed that it was getting late and no Mariachi was playing and I decided to ask if they were going to show up, one of the employees informed me the mariachi were on their way. I was not going to order any food because I did not want to eat without music playing. The mariachi finally arrived and the manager from the restaurant brought me the mariachi band and he told them that I will pay them. One, as a manager you should inform the guest that they have to pay for each song to be played by the mariachi. At other restaurants the mariachi is already paid by the same restaurant. Therefore, the customers enjoy and ask for music at their will. I talk to the manager he was the same one that pick up my call and we argue and I left because they were charging a very good amount to play so I decide to leave and