All three level of managers are working basically does the similar job. However, according to Pavett and Lau (1983) they stated that different level managers will be given with different type of situation to handle. A middle level manager duty is to translate the plans and general goals created by the top management into a definite objectives and activities for the staffs. Chandler (1977) stated that middle managers’ jobs is to cover exclusively the supervision for the lower class level staffs. The middle managers require to execute two important integrating tasks, which are investigation of the top management and workforce, and also their own integration across functional lines (Schlesinger & Oshry 1984). Besides that, middle managers plays a key role in knowledge sharing process as well. Knowledge sharing is considered to be a fundamental means through which organizational competitive advantage can be reached (Jackson et al. 2006). On the other hand, in accordance to Guth and Macmillan (1986) they proven that the organisation strategy will be delay, reduce the quality of the strategy implementation or even sabotage the strategy if the middle managers self-interest is being …show more content…
54-99) analysed that managerial activities could be divided into interpersonal, information, and decisional roles. There is three roles to describe the informational aspect of managerial work, which is monitor, disseminator, and spokesperson. Monitor role entail collecting current information from multiple sources. Besides that, disseminator role is to pass factual and value based information to both inside and outside of the organisation. Furthermore, spokesperson role is to transmit information about performance and policies from inside the organization to outsiders. As an informational role manager, they should establish a good relationship with both subordinates and individuals, even when outside the work unit. The manager that serve as the centre of the unit is responsible for gathering, receiving, and transmitting information that will concerns the members of the work