The request of refunds can sometimes be ambiguous but this analysis has highlighted to me three distinctive elements. …show more content…
This logically led me to conduct a SWOT analysis focusing practically on refunds as demonstrated in Block 3 Section 9.2 (The Open University, 2007, p.66). My aim here (using black and yellow hats) was to establish the impact that refunds would have both positive and negative and also identify specified concerns that could be addressed and alleviated. My analysis can be found in Figure