1. Employees were not aware of the underlying business need for change. 2. Layoffs or Redundancies were announced or feared as part of the change. 3. …show more content…
These signs include, complaining, employees not attending key meetings, not providing the requested information and perhaps simply not adapting to the change process. Osborne et al (2009) postulated that it is of paramount importance for employees to know that regardless of how the change has impacted whether directly or collectively, it is expected that performance service levels should be met, and relationships must remain professional in order to accomplish the organization goals and objectives. And as such, employees must be cognizant that managers have a right to assist with staff morale (Osborne et al, 2009). Thus, CIBC managers should consider the following approaches to take when encountered with emotional responses in