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A project manager has a problem with a team member's performance. What is BEST form ofcommunication for addressing this problem?
A. Formal written communication
B. Formal verbal communication
C. Informal written communication
D. Informal verbal communication
Answer D
Explanation The best choice is informal verbal communication. This does not mean you donot keep records of the problem, but it is best to start this discussion informally. If informalcommunication does not solve the problem, formal written communication is the next choice.
Extensive use of______ communication is most likely to aid in solving complex problems.
A. Formal verbal
B. Informal written
C. Formal written
D. Nonverbal
Answer C
Explanation Formal written communication allows your words to be documented, and they willgo to everyone in the same form. When there are complex problems, you want everyone to receivethe same information.
The MOST likely result of communication blockers is that:
A. The project is delayed.
B. The trust level is enhanced.
C. Conflict occurs.
D. Senior management is displeased.
Explanation The major result of communication blockers and miscommunication as a whole isconflict.
Communications are often enhanced when the sender the ________ receiver.
A. Speaks up to
B. Uses gestures when speaking to
C. Speaks slowly to
D. Shows concern for the perspective of
Explanation An understanding of the receiver's perspective allows the sender to direct thecommunication to meet the receiver's needs.
Formal written correspondence with the customer is required when:
A. Defects are detected.
B. The customer requests additional work not covered under contract.
C. The project has a schedule slippage that includes changes to the critical path.
D. The project has cost overruns.
Answer B
Explanation Everything we do is more formal in a procurement environment than in otherproject activities. Therefore, formal written communication is required when the customerrequests work not covered under the contract.
When a project manager is engaged in negotiations, nonverbal communication skills are of:
A. Little importance.
B. Major importance.
C. Importance only when cost and schedule objective are involved.
D. Importance to ensure he wins the negotiation.
Explanation Nonverbal communication carries a significant portion of the message you send.With so much at stake, nonverbal communication is of major importance
A large, one-year telecommunications project is about halfway done when you take the place ofthe previous project manager. The project involves three different sellers and a project team of 30people. You would like to see the project's communications requirements and what technology isbeing used to aid in project communications. Where will you find this information?
A. The stakeholder management plan
B. The information distribution plan
C. The bar chart
D. The communications management plan
Explanation This information is found in the communications management plan.
Changes to some project deliverables have been documented in the project managementplan. These changes, and other project information, have been distributed according to thecommunications management plan. One stakeholder expressed surprise to the project managerupon hearing of a documented change to a project deliverable. All stakeholders received thecommunication providing notification of the change. What should the project manager do?
A. Determine why the stakeholder did not receive the information and let him know when it waspublished.
B. Ask the functional manager why the stakeholder did not understand his responsibility.
C. Review the communications management plan and make revisions if necessary.
D. Address the situation in the next steering committee meeting so others do not miss publishedchanges.
Explanation The question states that all stakeholders received the information, so the issue isnot that this stakeholder did not receive it. The problem presented here illustrates that there issomething missing in the communications management plan. The best answer is to review thecommunications management plan in order to prevent future problems and to find any instancesof similar problems.
Communication is key to the success of a project. As the project manager, you had threestakeholders with whom you needed to communicate. Therefore, you had six channels ofcommunication. A new stakeholder has been added with whom you also need to communicate.How many communication channels do you have now?
A. 7
B. 10
C. 12
D. 16
Explanation Did you realize the project manager is part of the communication channels?Therefore, there are actually four stakeholders to begin with and six channels of communication.The question asking how many total channels of communication you have with a team of five people. The formula is [N x (N-1)]/2 or (5 x 4)/2 = 10.
Two people are arguing about what needs to be done to complete a work package. In addition tothe words being spoken, if the project manager wants to know what is going on, she should payMOST attention to:
A. What is being said and when.
B. What is being said, who is saying it, and the time of day.
C. Physical mannerisms and when during the schedule this discussion is taking place.
D. The pitch and tone of the voices, and physical mannerisms.
Explanation Remember that nonverbal communication represent a major part of all communication. The choice including the paralingual communication (pitch and tone), as well as physical mannerism, is the best choice.
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