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20 Cards in this Set
- Front
- Back
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Conflict Resolution Type Determination: The real problem is not a lack of communication, but a lack of knowledge of what needs to be done. Here is a copy of the Project Schedule which should help you understand what you need to know
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Confronting (problem solving)
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Conflict Resolution Type Determination: Do it my way!
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Forcing
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Conflict Resolution Type Determination: Let's calm down and get the job done
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Smoothing (Accommodating)
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Conflict Resolution Type Determination: Let us do a little of what both of you suggested
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Compromising
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Conflict Resolution Type Determination: Let's deal with the issue next week
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Withdraw (avoidance)
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Conflict Resolution Type Determination: You want the project to cause as little of a distraction as possible. I am sure we can come to an agreement on the equipment purchase and what is best for the project
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Smoothing (Accommodating)
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Conflict Resolution Type Determination: Enough about new computers. I do not want to get them and that's final!
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Forcing
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Conflict Resolution Type Determination: Sandy says new computers; Amanda says use existing equipment. I suggest we perform a test to see if the computers need to be replaced
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Confronting (problem solving)
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Conflict Resolution Type Determination: Let's see what everyone thinks and reach a consensus
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Collaborating
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Conflict Resolution Type Determination: Since we can't make a decision on new computers, let's wait until next month's meeting
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Withdraw (avoidance)
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Conflict Resolution Type Determination: Sandy, what if we get new computers for the design piece and use the existing for monitoring functions?
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Compromising
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Resolving conflict technique of 'Colaborating' offers what type of solution?
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Consensus and commitment
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Resolving conflict technique of 'Confronting/Problem Solving' offers what type of solution?
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Requires a give and take attitude and open dialogue
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Resolving conflict technique of 'Forcing' offers what type of solution?
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Win-lose only
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Conflict Resolution Type Determination: Retreating from an actual or potential conflict situation
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Withdrawing/Avoiding
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Conflict Resolution Type Determination: Emphasizing areas of agreement rather than areas of difference
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Smotthing/Accomodating
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Conflict Resolution Type Determination: Searching for solutios that bring a degree of satisfaction to all parties
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Compromising
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Conflict Resolution Type Determination: Pushing one's viewpoint at the expense of thers; offers only win-lode solutions
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Forcing
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Conflict Resolution Type Determination: incorporating multiple viewpoints and insights from differing perspectives; leads to consensus and commitment
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Collaborating
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Conflict Resolution Type Determination: Treating conflict as a problem to be solved by examining alternatives; requires a give and take attitude an open dialogue
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Confronting/Problem Solving
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