Business Situations -1 Flash Cards

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Title: Business Situations -1
Description: Business English
Number of Cards: 10
Save Count: 0
Author: yumi4129
Created: 2012-02-16
Tags: english
Private No

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    • Question
    • Answer
    • Side 3
    • 1. The Start
    • Dear Personnel Director,

      Dear Sir or Madam: (use if you don't know who you are writing to)

      Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

      Dear Frank: (use if the person is a close business contact or friend)
    • 2. The Reference
    • Begin by referencing a specific conversation or other contact means. If this is the first letter in a conversation, you can also provide the reason for writing.

      With reference to your advertisement in the Times, your letter of 23 rd March,
      your phone call today,
      Thank you for your letter of March 5 th .
    • 3. The Reason for Writing
    • I am writing to...

      ... inquire about
      ... apologize for
      ... confirm
      ... comment on
      ... apply for
    • I am writing to inquire about the position posted in The Daily Mail.
      I am writing to confirm the shipment details on order # 2346.
      I am writing to apologize for the difficulties you experienced last week at our branch.
    • 4. Requesting
    • Could you possibly?
      I would be grateful if you could
    • 5. Agreeing to Requests
    • I would be delighted to
    • 6. Giving Bad News
    • Unfortunately
      I am afraid that
    • Could you possible forward your job requirements?
      I am afraid that I will be able to attend the conference next week.
      I would be delighted to give you a tour of our facility this coming month.
    • 7. Enclosing Documents
    • I am enclosing
      Please find enclosed
      Enclosed you will find
    • 8. Closing Remarks
    • Thank you for your help Please contact us again if we can help in any way.
      there are any problems.
      you have any questions.
    • 9. Reference to Future Contact
    • I look forward to ...
      hearing from you soon.
      meeting you next Tuesday.
      seeing you next Thursday.
    • 10. The Finish
    • Yours faithfully, (If you don't know the name of the person you're writing to)

      Yours sincerely, (If you know the name of the person you're writing to)

      Best wishes,

      Best regards, (If the person is a close business contact or friend)