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10 Cards in this Set
- Front
- Back
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communication climate
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the emotional tone of a relationship between people
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interpersonal confirmation
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expressed valuing of another person
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recognition
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the expression of awareness of another person's existence
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acknowlegment
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attentiveness to what a person feels, thinks or says
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endorsement
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accepting a person's feelings or thoughts as valid
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ethnocentrism
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perspective based on the assumption that our culture and its morms are the only right ones
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conflict
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exsist when people who depend on each other have different views, intersts, values, responsibilities or objectives and perceive their differences as incompatible
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lose-lose
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presumes conflict cannot porduce positive outcomes, usually is not benificial and has merit in specific circumstances
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win-lose
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assumes that one person wins at the expense of the other
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win-win
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assumes that there are usually ways to resolve differences so that everyone gains.
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