Computers in Management Ch. 6 Social Media

term broadly referring to internet services that foster collaboration & information sharing; applied to Web sites & Internet services that foster social media or other sorts of peer production

when users collaboratively work to create content & provide services online; includes social media sites, as well as peer-produced services, such as Skype and BitTorrent, where the participation of users provide the infrastructure & computational resources that enable the service

content that is created, shared, & commented on by a broader community of users; services that support the production & sharing of social media include blogs, wikis, video sites likes YouTube, & most social networks

online journal entries, usually made in reverse chronological order; typically provide comment mechanisms where users can post feedback for authors & other readers

refers to an extremely large selection of content or products; a phenomenon whereby firms can make money by offering a near-limitless selection

links in a blog post that refer readers back to cited sources; allow a blogger to see which & how many other bloggers are referring to their content; "trackback" field is supported by most blog software & while it's not required to enter a trackback when citing another post, it's considered good "netiquette" to do so

a list of a blogger's favorite blogs; while not all blogs include blog rolls, those that do are often displayed on the right or left column of a blog's main page

refers to newspapers, magazine, television, & radio; distinctly different from Internet media such as blogs

term referring to the collective community of bloggers, as well as those who read & comment on blogs

process of tracking & responding to online mentions of a product, organization, or individual; services supporting online reputation management range from free Google Alerts to more sophisticated services that blend computer-based & human monitoring of multiple media channels

a web site that can be modified by anyone, from directly within a Web browser (provided the user is granted edit access)

phrase used to describe graphical editing tools, such as those found in a wiki, page layout program, or other design tool

ability to revert a wiki page to a prior version; useful for restoring earlier work in event of a posting error, inaccuracy, or vandalism

individuals often employed by organizations to review community content in order to delete excessive posts, move commentary to the best location, & edit as necessary

editorial style that is free of bias & opinion; wikipedia norms dictate that all articles must be written in this

online community that allows users to establish a personal profile & communicate with others; MySpace, Facebook, LinkedIn, Orkut

update on an individual's activities that are broadcast to a member's contacts or "friends"; can include posting messages, photos, or video, joining groups, or installing applications

information or applications that spread rapidly between users

network of satellites and supporting technologies used to identify a device's physical location

a Twitter post; limited to 140 characters

type of short-message blogging, often made via mobile device; designed to provide rapid notification to their readership, rather than detailed or in-depth comments

text messaging standard used by many mobile phones

when others take advantage of a user or service without providing any sort of reciprocal benefit

method for sending/broadcasting data to users who subscribe to a service's feed; makes it easy to scan headlines

tool for subscribing to & accessing RSS feeds

keyword-based classification systems created by user communities

combination of two or more technologies or data feeds into a single, integrated tool

abbreviation of Extensible Markup Language; tagging language used to identify data fields made available for use by other applications

programming hooks, or guidelines, published by firms that tell other programs how to get a service to perform a task such as send or receive data

a computer-generated environment where users present themselves in the form of an avatar

online identity expressed by an animated or cartoon figure

digital audio or video files served as a series or programs or a multimedia blog

content that is more complex than simple text or photos; can refer to animation, audio, and video

idea that a group of individuals, often consisting of untrained amateurs, will collectively have more insight than a single or small group of trained professionals

polling a diverse crowd and aggregating opinions in order to form a forecast of an eventual outcome

act of taking a job traditionally performed by a designated agent (usually an employee) & outsourcing it to an undefined generally large group of people in the form of an open call