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14 Cards in this Set

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Generic Model
Stage 1: entry
stage 2: diagnosis
stage 3: implementation
stage 4: disengagement
entry stage
exploring organizational needs
contracting
physically entering system
psychologically entering sysmte
diagnosis stage
gathering info
defining the problem
setting goals
generating possible interventions
implementation stage
choosing an intervention
formulating a plan
implementing the plan
evaluating the plan
disengagement stage
evaluate consultation process
plan postconsultation matters
reduce involvement and follow up
terminate
Generic Model
Stage 1: entry
stage 2: diagnosis
stage 3: implementation
stage 4: disengagement
entry stage
exploring organizational needs
contracting
physically entering system
psychologically entering sysmte
diagnosis stage
gathering info
defining the problem
setting goals
generating possible interventions
implementation stage
choosing an intervention
formulating a plan
implementing the plan
evaluating the plan
disengagement stage
evaluate consultation process
plan postconsultation matters
reduce involvement and follow up
terminate
resistance to consultation
=failure of consultee or org to participate constructively

overcome involves accurately diagnosing source; need to differentiate from lack of skill on part of consultees
organizational resistance
healthy survival mechanism
obtain support from leadership
extensive/ongoing communication about expected changes
consultee resistance
may believe benefits not worth costs or consultation will result in some form of punishment

cognitive dissonance theory to analyze source

keep consultation a voluntary and peer relationship
putting generic model into practice
consultation is dynamic, interactive process; equal attention to what you're doing and how you're doing it
supervised practice
own experience in each consultation will assist in determining what roles to take on