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501 Cards in this Set
- Front
- Back
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This is something that exhibits a body of theory and specialized knowledge, is service oriented, and has a distinct subculture?
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profession
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This approach leads to such conclusions as only doctors and not nurses are members of the medical profession and only officers and not enlisted are members of the POA?
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whether an occupation is either a profession or not
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Name 6 impacts of unprofessional behaviors upon the Air Force?
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- degraded mission effectiveness
- decrease in efficiency - lack of growth and development - no mentorship - having a "just job" attitude - discipline and morale suffer |
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Name 2 reasons why it it important that we continue to move along the professional continuum?
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- so the profession can move along the continuum of occupations
- to increase public trust of military |
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Give an example of how today's enlisted corps is significantly different than our predecessors in the areas of higher level responsibilities and education?
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members are assuming responsibilities once reserved for officers
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Name 4 ways the Profession of Arms subject area broadens our perspective of the military profession?
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- builds appreciation
- provides info that dictates missions - teaches us history - provides foundation for NCO membership |
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Name 5 primary sources for our continued study and improvement?
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- Airman's Manual
- AF Web Site - Air University Library Web Site - Enlisted Heritage Research Institute Web Page - CMSAF Professional Reading List |
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What 3 core objectives steer our national strategy process?
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- enhancing our own security
- promote democracy abroad - bolster America's economic prosperity |
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What is the primary focus of National Security Strategy?
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the many military threats the nation must confront
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When was Airlift first used as a mechanism for National Security?
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first used throught the Berlin Aircraft
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Which command solely provides Air Mobility for the US?
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Air Mobility Command
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This is an extension of National Security?
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National Security Strategy
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National Security utilizes Air Mobility resources effectively by adhering to this? By doing this, we are preventing and limiting terrorist activity.
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National Security Strategy
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Identify 3 categories relative to determining a nation's needs and interests?
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- How crucial an interest is?
- How vital an interest is? - What interest is at stake? |
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Who is responsible for determining the nation's needs and interests?
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strategists
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Identify 4 levels of intensity?
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- survival
- vital - major - peripheral |
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How does National Power support National Security?
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Strategy makers must match instruments of power to interests of state.
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What are the 3 instruments of power?
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- military
- diplomatic - economic |
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This is the extent to which a nation's armed forces can be employed to achieve national ends? The ultimate application, of course, is direct involvement in combating support of vital interests?
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military instruments
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This has similar constraints to the diplomatic / political instrument? The degree to which the US government can manipulate economic assistance is limited by the comparatively small and static size of its assistance budget.
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economic instruments
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The use of this is the ability to meditate successfully and to produce unique and mutually acceptable solutions to complex issues w/o application of military or economic power?
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diplomatic instruments
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The use of this employs methods that a nation uses to bring its international position and diplomatic skills to bear in pursuit of national interests?
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diplomatic instrument of power
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Explain the relationship between the instruments of power?
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each is a combination of multiple powers
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Strategists determine this once they've determined the various levels of intensity of basic threats?
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which instrument of power to utilize
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In what 4 ways do National Strategy processes support National Security?
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- through objectives and initiatives
- by developing military strategy - by designing operational strategy - by formulating battlefield strategy |
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What is the first step towards implementing a National Security Strategy? Why?
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- designing objectives and initiatives
- ensures strategists are formulating an effective national security strategy |
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This strategy is broad in scope and sets in motion the actions required to develop a military force structure and then deploys that force structure?
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military strategy
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This strategy is narrow in scope and employs the forces provided by military strategy?
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operational strategy
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This governs the use of forces on the battlefield?
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tactics
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This type of strategy brings forces to the field?
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battlefield strategy
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This contains content of grand strategy and the resources available to implement that strategy? It's a product of political processes w/in the Federal government.
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national decisions
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What elements comprise the coordination of military strategy?
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- employment
- development - deployment |
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This is geared primarily to relationships between instruments of power at the grand strategy level and refers to relationships within the military instrument of power?
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coordination
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What should strategists attempt to coordinate?
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elements of military strategy
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How does Major Regional Conflict (MRC) affect National Security?
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poses a heavy demand on US Forces and drives the requirements
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What are the 4 phases of the department planning framework for Major Regional Conflict (MRC)?
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- halting the invasion
- force buildup - counter offensive - ensuring postwar stability |
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This exists anytime the use of military power by force is contemplated or activated?
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regional conflict
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This is the systematic use of terror or unpredictable violence against governments, publics, or individuals to attain a political objective?
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terrorism
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This has been used by political organizations w/ both rightest and leftist objectives, by nationalistic and ethnic groups, by revolutionaries, and by the armies and secret police of government themselves?
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terrorism
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Name 2 terrorist groups?
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- Japanese Red Army
- Italy's Red Brigade |
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Name 6 ways terrorist groups finance their violent activities?
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- drug trafficking
- robbery - extortion - kidnapping - blackmailing - arms smuggling |
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Who is responsible for reducing the production, manufacturing, distribution, transportation and chronic use of illegal drugs, as well as the attendant money laundering of drug proceeds?
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HIDTA
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Which drug does the intelligence community believe has been the primary narcotics threat since 1985?
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cocaine
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Which drug is the most widely abused and readily available, illicit drug in the US?
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marijuana
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What 3 risks are associated w/ nuclear proliferation?
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- potential losses to US forces
- damage to allied nations - escalation to a superpower confrontation |
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What are 2 major problems posed by biological and chemical weapons?
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- easy to produce
- easy to conceal |
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This consists of actions taken to achieve information superiority in support of national military strategy by afffecting adversary info and info systems while leveraging and protecting our own info and info systems?
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Information Warfare
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This is intended to encompass military and non-military actions as well as offensive and defensive aspects? It also encompasses all levels of war from the tactical to strategic, and applies to peacetime and wartime conditions?
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Information Warfare
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This emphasizes the manipulation of electronic information systems to influence an adversary's perceptions and behavior?
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Offensive Information Warfare
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This might involve disabling military and civilian telecommunication systems through computer viruses or electromagnetic pulse devices?
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Offensive Information Warfare
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This is the maneuver of choice since an enemy, unaware that his information sources have been compromised, will continue to trust them, creating opportunities for deception?
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infiltration
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This can also emphasize the use of direct broadcast satellites, the commercial media, and visual stimulus and illusion technologies such as holography to conduct propaganda and subversion?
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Offensive Information Warfare
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This requires an ability to detect and thwart attempts to tamper with one's own sources of info? In the military, this entails assuring the integrity of command and control, communications, and intelligence systems?
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Defensive Information Warfare
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What 2 things is the American information infrastructure vulnerable to?
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infiltration and sabotage
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What are the 9 critical issue areas of an infrastructure?
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- security in a global infrastructure
- threat and risk - architectural framework - network control - databases - technology - people - facilities - fragmentation of responsibility |
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What are the 3 keys to protecting the nations information infrastructure?
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- Protect
- Detect - React |
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This focuses on deterring war, resolving conflict, promoting peace, and supporting civil authorities in response to domestic crisis?
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MOOTW
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This entails protection of shipping, enforcement of exclusion zones, counter air interdiction and attack? It may have many of the same characteristics of war, including active combat ops, and employment of most combat capabilities?
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Combat Ops of MOOTW
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The goal of this during noncombat is to achieve national objectives as quickly as possible and conclude military ops on terms favorable to the US and its allies?
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MOOTW (Military Ops Other Than War)
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This is demonstrated when combat MOOTW and noncombat MOOTW is conducted simultaneously?
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Overlapping Ops of MOOTW
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This supports national security by eliminating the use of hostile forces ability to disrupt navigational systems?
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space operations
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This is intended to improve our ability to rapidly deploy light, lean and lethal elements of air and space forces anywhere on the globe, while providing predictability and stability for all airmen?
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EAF
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The goal of this is to provide an integrated total force that is organized, trained and equipped to provide rapid responsive tailored air and space forces in support of the global engagement mission? It is designed to cope with the high tempo of ops experienced since the Gulf War?
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EAF
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Under the AEF Concept, how many packages is the Air Force divided into?
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10
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How many aircraft will each AEF have under the AEF concept?
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175
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How much time will an AEF have to respond under the AEF concept?
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72 hours
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When will each AEF be on call under the AEF concept?
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every 15 months for about 90 days
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They support National Security by increasing morale and the retention among airmen, decreasing the negative effect that high ops tempo has on airmen, and presenting an organized, trained and fully equipped force to deal w/ threats to National Security?
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EAF / AEF
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The purpose of this is to combine forces and resources under organized leadership to maintain National Security?
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joint ops
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This doesn't require that all forces participate in a particular operation merely because of their availability? It's designed to ensure that military objectives are achieved in the most effective and efficient manner possible?
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joint warfare
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This is identified as the bedrock of military doctrine?
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principles of war
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This provides the basis for the fundamentals of joint warfare and for the services to develop their respective doctrine, tactics, techniques and procedures?
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principles of war
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was the name of the Berlin Airlift operation?
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Operation Vittles
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This operation underlined the importance and feasibility of sustained, round-the-clock mass movement of cargo by air?
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Operation Vittles
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This operation brought experience in operational techniques, air traffic control, and maintenace and reconditioning of aircraft, and proved the need for larger cargo aircraft?
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Operation Vittles
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What 2 air power lessons learned in WWII were further developed in the Korean War?
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- jet aircraft use
- system of tactical air control |
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What was the most significant use of air power during the Vietnam War?
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LINEBACKER II
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Used during the Vietnam War, it was a highly accurate and concentrated attack on sanctioned areas?
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LINEBACKER II
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This offensive played a key part in bringing about the North Vietnamese decision to sign the peace agreement on 15 Jan 1973?
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LINEBACKER II
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He was the first enlisted man of the Aeronautical division of the US Army Signal Corps and one of aviation's earliest pioneers?
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Corporal Edward Ward
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He was the first enlisted man to lose his life in an air accident?
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Corporal Scott
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He was the first black pilot and fighter pilot?
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Corporal Bullard
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She was the first woman to enlist in the first minute of the first hour of the first day that regular AF duty was authorized for women?
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Ester Blake
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She was the first woman to be promoted to the highest noncommissioned officer grade?
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Chief Master Sergeant Grace Peterson
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This person is to advise and assist the Chief of Staff and the Secretary of the AF in matters concerning enlisted members of the AF?
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CMS of the AF
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Appropriate matters of this position include morale, welfare, training, pay and allowances, discipline, promotion policies, and more?
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CMS of the AF
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This position represents the enlisted force at ceremonies and other social functions?
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CMS of the AF
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This position accompanies the Chief of Staff on base visits and conducting additional visits on his own?
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CMS of the AF
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This position serves as advisor to the Soldiers' and Airman's Home and the CMSAF Selection Board?
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CMS of the AF
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What 2 things does adhering to the standards of dress and appearance promote?
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unity within an organization and pride in oneself
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If we maintain proper wear of the uniform at all times, including in public, how will this influence the public's opinion of the military?
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as a well disciplined organization
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What is considered the most important benefit of drill for the military member?
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teamwork development
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How do ceremonies restore morale and build esprit de corps?
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takes effort by all members to reach goal
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Name 3 ways to honor the flag?
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- salute it
- place in position of honor - never dip it |
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Name 2 elements of military etiquette?
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kindness and respect
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This is a significant symbol of the military profession recognized as a mark of a well-trained, disciplined military member?
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saluting
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This serves as a greeting and as an acknowledgment of being a member of the profession of arms?
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saluting
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Where is the first place of honor?
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always on the right
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Where is the 2nd place of honor?
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in front or going first
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The aspects of this include exercise, nutrition, managing your weight and stress, not smoking, keeping current on immunizations and physical check-ups?
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wellness
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Because of this, beneficial changes occur in the heart, lungs, vascular system, and other tissues of the body?
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aerobic exercise
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Because of this, your body becomes more efficient in moving air into and out of the lungs as your hearts' pumping efficiency increases w/ less effort?
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aerobic exercise
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Because of this, blood and muscles are better in transporting and utilizing oxygen?
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aerobic exercise
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Because of this, you receive stronger muscles, greater endurance of movement, improved alignment and muscle balance, an increase in metabolic rate, and a better physique?
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strength training
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This produces a physical state of readiness by gradually increasing the breathing, heart rate, and body temp to prime the muscles for the upcoming activity?
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warm-up phase
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Explain the FIT Concept?
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- Frequency
- Intensity - Time |
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If you allow yourself to become slightly this way, your blood will thicken which causes the heart to work harder to pump thicker blood out to the body?
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dehydrated
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What are the six major categories of nutrients?
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- carbs
- proteins - fats - vitamins - minerals - water |
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What's the most efficient method to achieve permanent weight loss?
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decrease calorie intake and increase calorie output
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What causes stressful events to be a problem?
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the inability to cope with them
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How can stress be positive?
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can motivate or initiate activity
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Name 4 effects of smoking?
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- lung disease
- cancer - high blood pressure - birth defects |
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Living and working environments, inherited characteristics, and the medical care you received are all factors that influence this?
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maintaining a healthy lifestyle
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Who has the responsibility to eat healthy, exercise regularly, get plenty of sleep, abstain from smoking, and have effective methods for managing stress?
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military citizens
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What is it called when we're better able to deal w/ stressful situations by first recognizing them and then managing our time and controlling our emotions when the situations occur?
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effective stress management
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This is knowing the difference between right and wrong?
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ethics
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This is what is used to determine what action to pursue?
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ethics
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These are the standards by which we act?
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ethics
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These are our values, behaviors, our adopted attitudes and beliefs?
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ethics
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Name 4 examples of the written forms of our military code of ethics?
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- Oath of Enlistment
- UCMJ - Code of Conduct - Joint Ethics Regulation |
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These are deadly to the organization, create distrust, destroy communication, foster disrespect, and distract from the mission?
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unprofessional relationships
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This is the deliberate attempt to deceive or deprive the AF of something of value?
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fraud
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This is the extravagant, careless, or needless expenditure of AF resources?
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waste
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This is the intentional, wrongful, or improper use of AF resources?
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abuse
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Why is "integrity first" first?
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because it's essential
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This is the inner voice of self-control and the starting point in everything we do?
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integrity
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This means that no person tries to shift the blame to others nor take credit for the work of others?
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accountability
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The Enlisted Evaluation System, the decoration system, the promotion system, the UCMJ, supervisors supervising their people properly, the chain of command, and the IG system are all examples of what?
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systems we trust
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The Aftermath of Korean Conflict was an important milestone for this?
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Code of Conduct
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On 18May55, Secretary of Defense Charles E. WIlson appointed a committee to draft this to be used by military personnel who were captured by communist forces?
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Code of Conduct
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Executive Order 10631 signed by President Eisenhower in 1955 was an important milestone for this?
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Code of Conduct
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Following the Vietnam Conflict, the DOD conducted a review of this? After interviewing POWs, the DOD panel determined that training was needed to help prisoners overcome the guilt resulting from "breaking" and giving more than name, rank, service #, and date of birth?
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Code of Conduct
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In March 1988, President Reagen issued Exec Order 12633, amending this w/ language that is gender-neutral?
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Code of Conduct
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This is a promise by a POW to a captore to fulfill certain conditions, such as agreeing not to escape nor fight again once released, in exchange for such favors as relief from physical bondage, improved food and living conditions or repatriation ahead of the sick, injured or longer-held prisoners?
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parole
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The enemy employs this to get on our good side to gain military info?
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parole
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What are the 3 types of hostile peacetime detention?
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- hostile gov't detention
- hostile gov't-sponsored terrorist detention - independent terrorist group detention |
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This involves a hostile government legally detaining a US citizen for violations of law?
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hostile government detention
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This refers to the detention of US citizens by terrorists who are sponsored by the government of the country in which the US citizens are being held?
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hostile government-sponsored terrorist detention
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This is the detention of US citizens by terrorists who aren't sponsored by a hostile government?
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independent terrorist group detention
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This says that even while in captivity we are to carry out our responsibilities and exercise our authority? It also states that the senior person, regardless of branch of service, must take command.
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Article IV
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This is a broad base set of rules defining how war is fought? The rules are generalized rather than extremely specific.
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LOAC
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The purpose of this is to prevent unnecessary loss of lives or destruction of property on the battlefield?
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LOAC
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Name 3 characteristics of leadership?
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1) leaders lead
2) leaders aren't always on top 3) leaders motivate others |
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What measurement tools are available to assess leadership skills?
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Scores of:
Indices Evaluations Assessments Tests Surveys "IEATS" |
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What 2 step plan can you use in developing an effective time management plan?
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- establish to-do list
- prioritize tasks |
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What is the ABC priority system?
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categorize tasks by level of importance
A - must be accomplished B - not quite as urgent C - nice to do, simple, not time consuming |
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What is the key to prioritizing tasks?
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focus on the 20% of the 80-20 rule
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How does time management impact work center effectiveness?
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leads to efficiency and increased productivity
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Name a key element to keep in mind when organizing your desk or workstation?
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organization, not prettiness
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How can you use delegation as an effective time management saving technique?
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delegate lower priority tasks to subordinates that challenge and enhance training
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What planning tools are available to help you manage your workcenter responsibilities?
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- planners
- pda's - organizers - calendars |
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What is recognized worldwide as one of the biggest time wasters?
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telephone
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Regarding time management, how do we fulfill our responsibilities as NCOs and demonstrate our adherence to the AF core values?
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by properly managing time, we make positive impact on workcenter effectiveness
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What programs should we be actively involved in to maintain a high degree of proficiency in our specialty?
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- education services such as career development courses and CCAF programs
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How does time management help meet the objective of PME?
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can improve performance by helping free up time to increase our knowledge
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This is the reaction or wear and tear our bodies experience to an external demand placed by our continually hanging environment?
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stress
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This has physical and emotional effects on us creating positive or negative feelings or behaviors?
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stress
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What does GAS stand for?
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General Adaptation Syndrome
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What are the 3 stages of GAS?
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- Alarm Reaction
- Resistance - Exhaustion |
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What are the 4 variables related to the stress intensity level?
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- Personal Perception
- Social Support - Locus of Control - Personality Types A & B |
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This is how an individual views a potential stressor such as public speaking?
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personal perception
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These are effective relationships that buffer effects of stress as in testimonies from military members thanking their family for supporting them through their career?
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social support
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This is how people view their fate? People who believe they control their own destinies tend to view work situations to be less stressful.
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locus of control
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This personality type aggessively struggle to achieve more in less time?
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Type A
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This personality type goes with the flow?
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Type B
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What are the 6 subcategories of organizational stressors?
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- job stressors
- role stressors - environmental stressors - interpersonal stressors - leadership stressors - organizational structure and change stressors |
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This occurs when a person's job roles or responsibilities conflict w/ one another, often seen at intermediate levels of supervision?
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role conflict
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This occurs when an individual isn't provided w/ enough info about his or her role to properly perform the job?
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role ambiguity
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This is an individual's requirement for personal space to feel comfortable?
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social density
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This stems from the level of decision making and magnitude of rules and regulations?
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organizational structure and change
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If left undetected or addressed, this can build up or cause problems, either alone or in concert w/ organizational stressors?
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extra-organizational stressors
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What are 3 outcomes of distress?
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- physiological
- psychological - behavioral |
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This is one of the most widely recognized and probably the most common serious stress reaction?
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alcohol consumption
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This can impact quantity and quality of work produced and result in abuse of equipment, waste of resources and supplies, and low morale?
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personal distress
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What are the 2 goals of stress management programs and methods?
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- promote health
- reduce distress |
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This aims at changing your view of potential stressors, altering the response pattern and treating specific problems caused by stress?
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individual stress management methods
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What 4 ways does an individual accomplish overload avoidance?
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- avoid busy work
- delegate - say no - negotiate deadlines |
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This is used to help members adjust to and manage stressors which can't be removed?
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organizational stress methods
|
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Name 5 benefits of increased subordinate involvement?
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- reduction in tardiness and being absent
- relations improvement - change acceptance - ease in leading - decision making easier |
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This is a specific type or pattern of behaviors intended to ensure work center effectiveness and mission accomplishment brought about by a state of order and obedience?
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discipline
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The impact of this can be positive or negative? If you're part of a unit that experiences several problems, mission effectiveness and team cohesion is endangered. If you're part of a unit where the mission is being carried out w/ minimal problems, self-development and unit cohesion is taking place.
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discipline
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This can be compared to the pulse of a person? It makes a statement about the health of a unit and the individuals in the unit. Knowing the status of this will be a good indicator to the supervisor what adjustments should be made.
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discipline
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The purpose of this is to define the specific responsibilities for each rank, the relationship between each rank and how each rank fits into the organization, and the career progression through the enlisted ranks?
|
Enlisted Force Structure
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This lays the foundation for effective discipline? It provides guidance and direction for NCOs spelled out in the form of the NCO general responsibilities. If the NCO fulfills these roles, he or she will be better able to establish and maintain control while, at the same time, taking care of the professional development of subordinates?
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Enlisted Force Structure
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What is the supervisor's role in helping subordinates adjust to the military environment?
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letting subordinates know they care about well being and career development
|
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What 3 actions should you take in preventing disciplinary problems?
|
- communicate expected standards
- be directly involved - be a role model |
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Name a corrective measure you would utilize in order to maintain discipline?
|
verbal or written counseling
|
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This is the process of gaining and maintaining discipline within your organization? It provides a way for the supervisor to establish lines of acceptability and communicate those lines to your subordinate?
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Progressive Discipline Process (PDP)
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This contributes to a decline in productivity because the affected individual's ability to perform is impaired? The individual becomes unable to complete assigned tasks and requires more supervision.
|
substance abuse
|
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What 3 ways does substance abuse affect time in the work center?
|
- spending time away from duty section
- difficult to complete tasks - have to adjust priorities and work schedules |
|
What 3 steps should you take as a supervisor to prevent substance abuse in your work center?
|
- educate
- deglamorize use - lead by example |
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Why is documentation so important to you and the subordinate in the identification phase of a substance abuse problem?
|
- provides info
- helps ensure punitive measures are carried out |
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Describe 3 roles of a supervisor during an intervention phase of a substance abuse problem?
|
- communicate w/ individual
- timely referral to proper agency - involvement and concern |
|
This is a systematic approach to optimizing risk to best support the best mission outcomes?
|
ORM
|
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What are the 4 principles of ORM?
|
- accept no unnecessary risk
- make risk decisions at appropriate levels - cost vs. benefit - integrate ORM at all levels |
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Name 5 factors to consider when determining of benefits outweigh the costs?
|
- time
- money - quality - quantity - perceptions |
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What step of ORM deals w/ prioritizing the control measures?
|
Step 3, Analyze Risk Control Measures
|
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What is the purpose of step 1 of the ORM?
|
to identify as many hazards in the process as possible
|
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This is a continuous process designed to detect and assess risk using safety as one of many considerations?
|
ORM
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This says a person feels a need and sets a goal to fulfill that need? He then acts in a way that will accomplish the goal. The behavior will provide feedback to help the person determine if the goal is being met or not. If the goal is blocked or not being met, a different set of behavior may be carried out in order to continue trying to attain that goal.
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Behavior Model
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Understanding this will help better prepare you to deal with the successes and failures of your subordinate? Knowing this is a normal and healthy part of behavior is important just as knowing it can become dangerous if it's done at the cost of everything else in the person's life.
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coping behavior
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This is the process that conditions us to react to a given situation or process a given set of info in a certain way?
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learning
|
|
This helps us to gain an understanding of right and wrong and helps us to respond accordingly?
|
learning
|
|
Whose theory asserts that job satisfaction and dissatisfaction are caused by different work related factors called hygeines? Worker dissatisfaction occurs when these hygeines are lacking.
|
Herzberg's Theory
|
|
Whose theory states that 3 critical needs, power, affiliation, and achievement may be fulfilled through the organization? The organization can place you in charge of something or someone, social and interpersonal activities satisfty the achievement need, and reaching a goal fills the achievement need?
|
McClelland's Theory
|
|
According to Vroom's Expectancy Theory, this occurs because a person assigns meaning or value to what they see or perceive as a realistic outcome based on their behavior? It is very strong because the value is often determined by the person who is doing the behavior instead of the person providing the reward.
|
motivation
|
|
This is a motivational force that plays a role in our long term goals and have an interactive relationship with our needs and behavior in reaching that goal?
|
aspirations
|
|
This help us to learn things and better ourselves in our effort of goal attainment?
|
aspirations
|
|
This motivates us and impacts how we are typically going to respond to any given situation?
|
personality
|
|
This is made up of many traits and can be determined by how others see us?
|
personality
|
|
Because of this, your job as a supervisor is made more difficult because you must put forth more effort to get the person to see themselves in a positive light and getting them to change their behavior?
|
poor self-concept
|
|
This results in people not believing that they are capable or important?
|
poor self-concept
|
|
This refers to the degree of control people feel they have in a given situation?
|
self efficacy
|
|
This relates to whether people feel the outcomes of their behavior are truly a result of their action?
|
locus of control
|
|
We use this to make pass judgment and make decisions?
|
values
|
|
We use this to assess the actions of others, develop positions on issues, and avoid certain tasks?
|
values
|
|
This is the foundation of our behavior?
|
values
|
|
This is a group organized to work together?
|
team
|
|
This is an ongoing process involving interaction of individuals within a team to achieve the desired objective?
|
group dynamics
|
|
This is developed through a group process of team interaction and agreement in which each team is willing to work toward achieving these goals?
|
team goals
|
|
What must a team do to be effective?
|
- actively participate
- provide feedback |
|
This is measured by observing leadership being shared, conflicts addressed, resources maximized and creatively encouraged?
|
team effectiveness
|
|
As a supervisor, what 3 techniques would you use to get your subordinates to perceive themselves as team members?
|
- communicating effectively
- convey work center goals as team goals - ensure team members know their role |
|
These are actions associated with accomplishing the team's specific task, solving a problem or accomplishing a goal?
|
task elements
|
|
What are the 3 categories of non-task elements?
|
- personal identity in the team
- relationships among team members - identification within the organization |
|
The effort in which a team studies its own process of working together and acts to create a climate that encourages and values the contributions of team members is necessary when?
|
during team building
|
|
Name the most important responsibility of a leader? How is it accomplished?
|
- develop an exciting vision
- through cooperation |
|
What must team members do in order to accomplish desired results?
|
build commitment, trust, and support
|
|
What is the most important attribute necessary for long-term goals?
|
patience
|
|
What 3 conditions must be met for team building to be successful?
|
- high level of interdependence
- commitment - teamwork |
|
What are the 4 stages of team development?
|
- forming
- storming - norming - performing |
|
What stage of team development is known as the exploration period?
|
forming stage
|
|
Behaviors associated with this stage of team development include being cautious, exploring boundaries, being non-committal, having hidden agendas, having little to no group identity, forming cliques, and feeling a need to be liked?
|
forming stage
|
|
In which stage of team development is flexibility the key and hierarchy is of little importance?
|
performing stage
|
|
This is disharmony brought about through differing behavior, aims, or methods?
|
conflict
|
|
This is where individuals with differing points of view and personalities show mutual respect for each other's thoughts and feelings? It results in good outcomes.
|
positive conflict
|
|
This happens when individuals often view others as adversaries? People become very concerned about protecting themselves and attempt to win at all costs.
|
negative conflict
|
|
This may cause conflict when a leader isn't properly using influence he or she has over others? The failure to make decisions or delegate at the appropriate times slows progress and creates an environment for disagreements and conflicts.
|
managerial behavior
|
|
What 3 factors should you consider before deciding on a conflict management technique?
|
- Who are you dealing with?
- What is at stake? - Consider the situation. |
|
This attempts to satisfy both parties? It makes the best use of both sides, resources, talents, and ideas.
|
collaboration
|
|
This can result in a win position for both groups and in many cases the organization enjoys a more solid solution or outcome to the problem?
|
collaboration
|
|
This helps to positively manage conflict because it requires the individuals to identify and define the root cause of the conflict? It aids in getting people to focus on the real issue and uncover underlying factors that are contributing to the situation.
|
5-step approach
|
|
This is effective in overcoming barriers because these people personify strong self-esteem?
|
assertiveness
|
|
These type of people are often risk-takers and even-tempered? They don't allow someone else to control their future.
|
assertive
|
|
Rather than consistently waiting for others to start resolving conflict their way, this type of person puts control of the situation into his or her own hands?
|
assertive
|
|
This is not aggression because an individual is acting from different points of view and aims to resolve the conflict for the betterment of the team rather than himself or herself?
|
assertiveness
|
|
This helps to reduce potential for conflict by giving people a better understanding and appreciation for other positions and processes in the work center?
|
cross-training
|
|
This leads to understanding which helps a person see and accept differing points of view and lends itself to the individual being empathetic when dealing with others?
|
cross-training
|
|
This improves efficiency and effectiveness by allowing workers to focus on their job?
|
conflict management
|
|
This fosters an environment of open communication where creative thinking occurs? This creativity and open communication helps in reaching organizational goals and building individual relationships within the work center?
|
conflict management
|
|
This results in poor organizational performance because communication breaks down, improvement opportunities are lost, and morale decreases?
|
improper conflict management
|
|
Because of this, problems become more serious and more difficult to fix, resulting in time having to be taken from the job and used to resolve the conflict?
|
improper conflict management
|
|
This is the attaining or surpassing of objectives and tasks dealing with mission accomplishment?
|
organizational effectiveness
|
|
These factors include personal relationships among supervisors and subordinates, supervisors and superiors, and supervisors and other supervisors?
|
interpersonal factors
|
|
Under what 5 conditions, do interpersonal factors affect and influence leadership?
|
- someone w/ ambition vs. someone w/ none
- strong personality vs. weak - expectations of each other - unequal physical stature - aggressive vs. passive person |
|
Name an organization that requires a more directive style of leadership?
|
fire department
|
|
These type of jobs may require more delegating or empowering?
|
highly technical or research jobs
|
|
This can have a major impact on situational leadership? In an emergency situation, the supervisor would likely revert to more directive styles in order to save lives and resources?
|
time
|
|
These include social issues and movements that will affect attitudes of subordinates and supervisors alike, environmental conditions, social unrest, and current world?
|
outside influences
|
|
This involves your leadership inclinations and tendencies and how you prefer to lead subordinates?
|
awareness of self
|
|
This refers to the extent to which a leader engages in one-way communication?
|
directing
|
|
This type of behavior is one a leader takes to accomplish a task? It's a task-oriented behavior.
|
directive behavior
|
|
This is the degree of knowledge or skills possessed by the subordinate? It is gained from education, training, and experience.
|
competence
|
|
This includes any transferable skills a subordinate may have such as abilities developed in other jobs which apply to the particular task at hand?
|
competence
|
|
This is a combination of both confidence and motivation?
|
commitment
|
|
This is a person's self-assurance that leads to a feeling of doing well without supervision?
|
confidence
|
|
This is a person's interest and enthusiasm for doing a task?
|
motivation
|
|
What are the 4 Situational Leadership development levels? Also state each competence/commitment level.
|
- D1 low competence / high commitment
- D2 some competence / low commitment - D3 high competence / variable commitment - D4 high compentence / high commitment |
|
This Situational Leadership development level states that a person lacks or has little skill and knowledge to do a task, but is eager to try it anyway?
|
D1
|
|
Give an example of a D1 Situational Leadership level?
|
a person who recently arrivesd at his first duty station
|
|
This Situational Leadership development level states that a person has some knowledge or training, but confidence may still be low for a number of reasons?
|
D2
|
|
Give an example of a D2 Situational Leadership level?
|
a follower who is beginning to learn the ropes
|
|
This Situational Leadership development level states that an individual is skilled but the commitment may vary due to low self confidence, personal problems, lack of valued recognition? In some cases, this person may just not care.
|
D3
|
|
Give an example of a D3 Situational Leadership development level?
|
quite skilled but not excited
|
|
This Situational Leadership development level states that a person has all the technical and team skills to do the task and is motivated, self-directed, and self supporting?
|
D4
|
|
Give an example of a D4 Situational Leadership development level?
|
a peak performer
|
|
What are the 4 Situational Leadership styles of leadership?
|
- directing
- coaching - supporting - delegating |
|
This implies that the manager will provide specific instructions, control task accomplishment, but may consult w/ subordinates or ask for their ideas? The manager will be the one who identifies problems, sets goals and evaluates the work accomplished,
|
directing
|
|
This implies that the manager still decides what the game plan will be and directs task accomplishment, but may consult w/ subordinates or ask for their ideas? The manager will be the one who identifies problems, sets goals and evaluates the work accomplished.
|
coaching
|
|
This implies an increase in Supportive Behavior and a decrease in Directive Behavior? The leader acts toward subordinates with more 2-way communication.
|
supporting
|
|
This implies that the leader assigns responsibility to the subordinate and then backs off?
|
delegating
|
|
Many refer to this as empowerment? It's not the case that low direction and support means no direction and support.
|
delegating
|
|
Use this style of leadership when you have a D1 (someone who is low in compentence, but motivated)?
|
directing style
|
|
Use this style of leadership when you're in an emergency situation? There is a short timeline and your follower is a D2 or D3. You can also use when there is a major organizational change.
|
directing style
|
|
Use this style of leadership when dealing with a D2 (a person w/ some confidence, but not all the skills, knowledge or information needed, and who is also unmotivated and unsure of their ability?
|
coaching style
|
|
Use this style of leadership when working with a D3 who is slipping or regressing because his skills are rusty, his attitude is poor or he's lost sight of the goal?
|
coaching style
|
|
Use this leadership style when the person has the skills needed to do a task, but is a little insecure or lacks confidence? It could also be used with someone who has the skills relevant to doing the task, but doesn't care?
|
supporting style
|
|
Use this leadership style w/ D4's? You can also use w/ D3s, who have all the skills for the task at hand, when you have long timelines, low stakes and built in reinforcement and you think they're ready to be let go?
|
delegating style
|
|
How does the subordinate benefit when Situational Leadership is practiced?
|
- positive behavior
- competence and commitment is developed |
|
Name 3 ways the organization benefits when the Situational Leadership model is followed?
|
- training and development is more organized
- production is easier to manage - work-center is more efficient |
|
The first objective of this is to provide appropriate and effective performance feedback? The second is to provide a long term record of subordinate performance for use in making personnel management decisions.
|
performance management
|
|
This will help you to deal with your subordinates because you know how you are going to respond to likely situations in your work center?
|
knowing yourself
|
|
This can help to prevent problems such as boredom or complacency, by putting the right people into the right job?
|
matching interests w/ jobs
|
|
This is activity oriented rather than result oriented? This is a limitation because something else, feedback, must be used to address the results expected.
|
job descriptions
|
|
A limitation of this is that subordinates may see it as defining the limits of their job often refusing to do anything not listed?
|
job description
|
|
Name 3 traits of performance standards?
|
- specific
- observable - measurable |
|
This will allow an evaluator to gain a more accurate picture to make decisions on? It makes it easier to provide effective feedback because the supervisor will have the information.
|
determining a subordinate's behavior
|
|
These bring bias, close mindedness, and logical errors into an actual evaluation? They essentially result in an unclear, inaccurate evaluation of the subordinate's performance.
|
pitfalls
|
|
This helps to start a new relationship off right? It provides the expectations and standards in which a subordinate will be measured by.
|
preventative feedback
|
|
This type of feedback sets the subordinate up for success by helping him adjust to his new environment?
|
preventative feedback
|
|
When should you refer your subordinate to other people or other agencies for follow-up feedback?
|
when problem is to much for you or you don't know enough about issue
|
|
The main focus of this is how well the person is doing in regards to assigned tasks and fulfilling the elements defined in the job description?
|
performance feedback
|
|
This serves to address job performance as well as items such as personal issues, discipline problems, and career decisions?
|
counseling
|
|
This is often the preferred method of counseling?
|
nondirective counseling approach
|
|
This counseling approach is often preferred because it puts the responsibility for a solution on the shoulders of the subordinate?
|
nondirective counseling approach
|
|
This counseling approach is effective because if conducted properly, results in a higher level of open, honest communication? The commitment of the subordinate is greatly increased because they often take pride in ownership of the solution that was developed.
|
nondirective counseling approach
|
|
What does effective counseling strengthen?
|
organizational effectiveness
|
|
This is the vehicle that provides guidance and direction for the subordinate resulting in them becoming a more well rounded and fully developed member of the AF?
|
effective counseling
|
|
This fosters teamwork and opens the line of communication necessary for a solid supervisor-subordinate relationship?
|
counseling
|
|
You can improve your subordinate by doing this to develop a good foundation of motivation?
|
building on their strengths
|
|
This helps to minimize and eliminate weaknesses in the subordinate?
|
building on strengths
|
|
This is helpful because it prevents complacency and boredom?
|
job rotation
|
|
This helps you to make full use of your subordinates because they are able to learn about more areas within the work center and their career field?
|
job rotation
|
|
Name 2 things you should consider as a supervisor to improve the situation while developing an improvement plan?
|
- make sure you're not over or under supervising
- maintain situational awareness |
|
What are the 4 change levels?
|
- knowledge
- attitudinal - behavioral - group/organizational |
|
A process as simple as reading a publication, manual or AFI can affect change at this level?
|
knowledge level
|
|
This level of change involves the adoption of a positive feeling for the task at hand?
|
attitudinal change
|
|
Change at this level is demonstrated through observable behavior?
|
behavioral level
|
|
This level of change is the most difficult, since it often involves the alteration of long-standing and deeply engrained customs and traditions?
|
group/organizational change
|
|
At this change level, you are responsible for effecting changes in a multitude of people?
|
group/organizational change
|
|
What are the 2 change cycles?
|
- directive
- participative |
|
This change cycle is from the top/down approach?
|
directive
|
|
This change cycle is from the bottom/up approach?
|
participative
|
|
Name a disadvantage of using the wrong change cycle?
|
demotivation
|
|
What are the 3 roles during the change process?
|
- change sponsor
- change agent - change target |
|
During the change process, this is the individual responsible for initiating the change and supervising it through each of the 3 processes?
|
change sponsor
|
|
During the change process, this is the individual responsible for implementing change within a specific group?
|
change agent
|
|
During the change process, this is the individual undergoing the change?
|
change target
|
|
What are the 4 organizational norms?
|
- technology norm
- structure norm - people norm - task norm |
|
This organizational norm includes computers, test equipment, weapons systems, and more?
|
technology norm
|
|
This organizational norm includes general procedures, job steps, checklists, and more?
|
task norm
|
|
This organizational norm includes technical or leadership training, new jobs, and more?
|
people norm
|
|
This organizational norm includes admin procedures, evaluation systems, and more?
|
structure norm
|
|
This core value encourages faith in the system?
|
service before self
|
|
This core value encourages responsibility and loyalty?
|
integrity first
|
|
This core value encourages a quality effort?
|
excellence in all we do
|
|
What are the 3 stages in the change process?
|
- unfreezing
- changing - refreezing |
|
This stage in the change process creates a need for change?
|
unfreezing
|
|
This stage in the change process involves moving the four organzational norms from the old state to the new?
|
changing stage
|
|
This stage in the change process completes the process by locking-in the expected outcomes?
|
refreezing stage
|
|
What responsibility does an NCO have to each subordinate during the change process?
|
creating a positive atmosphere
|
|
What are the 6 steps of problem solving?
|
- recognize the problem
- gather data - list possible solutions - test possible solutions - select best solution - implement and follow-up |
|
What 2 techniques may you use to generate a list of solutions?
|
- brainstorming
- creative thinking |
|
This is a very effective technique used to generate many possible solutions to a problem in a very short period of time?
|
brainstorming
|
|
This promotes freethinking of ideas by changing or recombing old ideas into new possible solutions to problems?
|
creative thinking
|
|
How do you know if a possible solution is feasible?
|
- resources are available
- authority to implement |
|
What should you do if you have more than one feasible and acceptable solution to a problem?
|
get input from others and/or combine ideas
|
|
In what 2 ways does your use of the 6 step approach to problem solving impact you as a supervisor?
|
- better able to resolve problems
- gives you experience |
|
According to Hersey, Blanchard and Johnson, what 3 skills are indicated as being requisite to leadership?
|
- diagnosing
- adapting - communicating |
|
What 2 key aspects should you focus on when you are diagnosing an organization?
|
- status of the people
- status of the environment |
|
What 4 categories are used by the Marines to gain a complete picture of the status of its people?
|
- morale
- esprit de corps - discipline - proficiency |
|
As a leader, what 2 areas must you look at when assessing the organizational environment?
|
- resource availability
- leadership actions |
|
This type of leader exhibits a high task, low relationship style?
|
authoritarian leader
|
|
This type of leader tends to be autocratic and rigid, allowing for little deviation from the schedule?
|
authoritarian leader
|
|
This type of leader exhibits a high task, high relationship style?
|
team leader
|
|
This type of leader isn't afraid to dive right in and usually leads by example?
|
team leader
|
|
What are the 4 types of leaders?
|
- team leader
- authoritarian leader - impoverished leader - country club leader |
|
This type of leader exhibits a low task, low relationship style?
|
impoverished leader
|
|
This type of leader is notorious for delegating, then disappearing, leaving subordinates to fend for themselves?
|
impoverished leader
|
|
This type of leader exhibits a low task, high relationship style?
|
country club leader
|
|
This type of leader uses reward power as the motivating force?
|
country club leader
|
|
What are the 2 categories of leadership power?
|
- personal
- position |
|
What are the 4 types of position power?
|
- coercive power
- connection power - legitimate power - reward power |
|
This type of power is founded in your authority to use sanctions in response to poor performance?
|
coercive power
|
|
This type of power is based on your association w/ influential people or organizations?
|
connection power
|
|
This type of power involves your ability to provide things people like?
|
reward power
|
|
This type of power is based on the perception that you should make certain decisions based on your title, role or position?
|
legitimate power
|
|
What AFI states that NCOs are delegated authority necessary to exercise leadership commensurate with their rank and responsibility?
|
AFI 36-2618, The Enlisted Force Structure
|
|
What are the 3 types of personal power?
|
- referent power
- information power - expert power |
|
This type of personal power is determined by how your followers feel about interacting with you?
|
referent power
|
|
This type of personal power is your access to or possession of useful info and your ability to provide and explain the info at the time it's needed?
|
information power
|
|
This type of personal power is based on your education and experience displayed through your technical and professional expertise?
|
expert power
|
|
What are 3 key attributes of a role model?
|
- integrity
- commitment - mentoring |
|
What term is used to describe a supportive relationship, where a senior member of an organization counsels, coaches, teaches and provides feedback to a junior member? What is the term used to describe the junior member?
|
- mentor - protege
|
|
Technical proficiency, as a leadership tenet, is most closely related to which AF core value?
|
excellence in all we do
|
|
During what 3 times should you understand the capabilities and limitations of your organization?
|
- when developing objectives
- when creating priorities - when assigning tasks |
|
What 2 categories is planning divided into?
|
- strategic
- operational |
|
This planning category will most likely be used by NCOs on a daily basis?
|
operational
|
|
What are the 5 steps in the planning process?
|
- analyze the mission
- establish goals - identify alternatives - select best alternative - implement plan |
|
Name 2 organizational levels at which you'll manage budgets w/ varying degrees of control?
|
- responsibility center
- cost center |
|
This is an organizational department under the direct supervision of a single individual solely responsible for its activities?
|
responsibility center
|
|
This is an organizational department where supplies are used, is usually the flight or work center in an organization?
|
cost center
|
|
This organizational document lists the people assigned, projects losses and gains, and accurately reflects the Unit Manning Document?
|
Unit Personnel Management Roster
|
|
This document tells you the number of people authorized, the AFSCs, position numbers and total number assigned to your work center?
|
Unit Manning Document
|
|
What are the primary professional development programs for enlisted people?
|
Professional Military Education Courses (PME)
|
|
This is the process of dividing work into manageable sections and coordinating the results to serve a purpose?
|
organizing
|
|
What are the 3 approaches to job design?
|
- job rotation
- job enlargement - job enrichment |
|
This is the practice of periodically shifting workers through a set of jobs in a planned sequence?
|
job rotation
|
|
This is the process of upgrading the job-task mix in order to increase the potential for growth, achievement, responsibility and recognition?
|
job enrichment
|
|
This is the allocation of a wider variety of similar tasks to a job in order to make it more challenging?
|
job enalrgement
|
|
In this function, organizational activities are regulated so that the elements of performance remain within acceptable limits?
|
controlling function
|
|
What are the 4 steps in the controlling process?
|
- establish standards of performance
- measure actual performance - compare performance standards - evaluate performance and take action |
|
This involves harnessing our personal and professional traits to influence others to accomplish the mission?
|
leading
|
|
This requires vision and the ability to communcate that vision to other people?
|
effective planning
|
|
This requires an understanding of the organizational structure and an ability to convince your people that cross utilization is best for them and the AF?
|
effective organizing
|
|
This requires an understanding of performance standards as they pertain to mission accomplishment and an ability to see what kind of controlling mechanisms are best?
|
effective controlling
|
|
What 3 relationships is the balance between over-control and under-control based on?
|
- people
- mission - situation |
|
These are actions taken by an individual to deprive a person or group of a right becasue if color, national origin, race, religion or sex?
|
personal discrimination
|
|
What 4 ways can personal and systemic discrimination occur?
|
- overtly
- covertly - intentionally - unintentionally |
|
These are actions taken by an institution or system that, through its policies or procedures, deprive a person or group of a right because of color, national origin, race, religion or sex?
|
systemic discrimination
|
|
In what 3 ways can sexual harassment occur?
|
- verbal
- nonverbal - physical |
|
This serves as a catalyst for conflict? The person feels motivated because his or her inhibitions are lowered and they often act irresponsible on underlying prejudices?
|
alcohol
|
|
This is greatly reduced when discriminatory acts are taking place because people feel frustrated , helpless and unaccepted?
|
morale
|
|
What 3 things suffer because of human relation incidents?
|
- discipline
- motivation - group cohesion |
|
How does human relations incidents impact productivity?
|
people perform poorly or not at all
|
|
By managing this properly, you allow individuals to reach their fullest potential while in pursuit of mission objectives?
|
diversity
|
|
This is a composite of ratial, gender, ethnic, national origin, cultural, attitudinal, socio-economic and personal differences?
|
diversity
|
|
What are the 4 steps in managing diversity?
|
- learn to understand and respect differences
- promote assertive in subordinates feelings - learn how others want you to treat them - act as a force for acceptance of diversity |
|
What are the primary dimensions of diversity comprised of? Give 3 examples?
|
- genetic characteristics over which we have no control age race gender
|
|
What are the secondary dimensions of diversity comprised of? Give 3 examples?
|
- characteristics of which we have control over education income religion
|
|
Name 5 barriers that hinder acceptance of diversity?
|
- personal bias
- stereotyping - prejudice - discrimination - collusion |
|
This can be managed by encouraging open and honst communication?
|
diversity
|
|
Name 3 ways we can embrace diversity?
|
- being open minded
- listen - ask questions |
|
Name 5 negative effects of poor diversity management?
|
- decreased productivity
- conflict - faulty communication - favoritism - dissatisfaction |
|
Name 4 positive effects of effective diversity management?
|
- reduced conflict
- teamwork - enhanced relationships - increased productivity, innovation, and creativity |
|
How does embracing diversity impact the work center?
|
exposes new insight and ways to do things
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This plays an important role as the liaison between the media and the base?
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Public Affairs
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Whose job is it to balance needs of the unit in terms of security of info along w/ fair and equal access by the media?
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Public Affairs
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Who keeps the base populace informed and helps to organize programs to interact w/ local community?
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Public Affairs
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The objective of this is to responsibly manage the irreplacable natural and cultural resources it holds in public trust?
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AF Environmental Program
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How are the concepts of communication preparation universal?
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principles are the same
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This is any communication that results in the receiver interpreting your message as you intended?
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effective communication
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For what 3 reasons do we generally try to communicate w/ each other?
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- direct
- influence - inform |
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Who are the 2 audiences in communication?
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sending and receiving
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In communication, this is the audience we represent? This is the group with whom we are communicating?
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- sending
- receiving |
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Name 4 resources for researching your subject?
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- internet
- library - reference books - individuals |
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List 5 categories of reference tools?
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- almanacs
- dictionaries - encyclopedias - thesauruses - e-resources |
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Name 5 types of support?
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- definitions
- examples - comparisons - testimony - statistics |
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Who analogized the parts of a speech to the body of an animal having a head, body, and tail?
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Socrates
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Name 6 different patterns used when organizing a presentation?
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- topical
- time or chronological - reason - problem-solution - spatial or geographical - cause and effect |
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This is a brainstorming activity in which you allow your unorganized thoughts to flow onto paper, connecting like items/thoughts as you progress?
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mindmapping
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What are 4 types of outlining formats?
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- scratch
- formal - informal - talking paper |
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What do the terms "faulty analogy", "asserted conclusion", "loaded question", and "non sequiter" have in common?
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all examples of flaws
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When woven skillfully into your message, it can assist your audience in following your train of thought?
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transitional devices
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What are the 3 areas to focus on when writing a paper?
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- technical accuracy and coverage
- arrangement and flow - readability and mechanics |
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What are the 3 areas to focus on when preparing a speech?
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- technical accuracy and coverage
- arrangement and flow - presentation and delivery |
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This is the least hostile and most of intimate form of communicating w/ an audience. You are able to speak "off the cuff," but may also use speaking aids , such as index cards and outlines?
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extemporaneous approach to speaking
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What 3 components are evaluated in the introduction of a written or spoken presentation?
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- purpose
- motivation - overview |
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What section is used to evaluate punctuation, grammar, and spelling?
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readability and mechanics
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In which part of a speech or written presentation would you evaluate the used and integration of transitions?
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organization
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What are the 3 responsibilities of commanders and supervisors - their staffs and subordinates - when it comes to organizational communication?
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- keep communication channels open
- communicate effectively - maintain an environment conducive to communication |
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In what way can organization personnel verify whether they are engaging critically and constructively in the exchange of ideas?
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by completing a self-diagnostic exercise on barriers to communication
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Name 4 barriers that can hinder effective communication?
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- organizational
- language - managerial - psychological |
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This type of barrier is a result of personnel not understanding their responsibilities and the lines of authority within a given structure?
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organizational barriers
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This type of barrier results from our inability to use the proper words to communicate with our receiver?
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language barrier
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This type of barrier stems from listening and not taking an understanding attitude towards info and suggestions?
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managerial barrier
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This type of barrier results from needs not being met?
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psychological barrier
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These type of needs are a feeling of security, opportunity for advancement, a desire to be treated fairly, and a realization that one's work is both useful and important?
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psychological needs
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Steps in overcoming this include establishing an organizational policy that defines lines of responsibility and authority, establishes communication channels, provides a climate for effective communication, and keeps key people informed? The next step is to increase skills in written and oral expression.
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communication barriers
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In what 3 ways does communication flow?
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- upward
- downward - lateral |
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Name 2 results of communications having to pass through many organizational levels?
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- delay
- chance for distortion |
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The misuse of abstractions and a lack of common core experience are main contributors to which communications barrier?
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language barriers
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This type of noun refers to objects that humans can directly experience? They usually convey the same meaning to everyone.
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concrete noun
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This type of noun is one that tends to be vague and open to interpretation? As such, its use often leads to confusion.
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abstract noun
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This is a direct result of our social instinct to band together in groups?
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clique
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This can bind people together by enhancing unit morale? It can also take on a life of its own and become independent of organization objectives?
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clique
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What are the 4 steps in the process of writing?
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- prewriting
- drafting - editing - revising |
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What 5 steps are involved in the prewriting phase?
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- selecting your purpose and objective
- analyzing your audience - researching your subject - selecting a pattern - outlining |
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When writing our draft, what areas should you focus on?
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- intro
- body - conclusion - transitions - support |
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During the editing phase, what specifically are you looking for?
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grammatical errors and correct format
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This is a finishing step to improve the communication based on the editing phase and the feedback from the reviewers?
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revising
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You do this to make it into a more formal presentation?
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revise or rewrite
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This is where all parts of a sentence match in number, verb, possession, etc?
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sentence unity
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What are the 4 types of sentences you should use throughout your written communication?
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- simple
- compound - complex - compound-complex |
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This type of sentence expresses one complete thought?
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simple
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This type of sentence is a union of 2 or more simple sentences?
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compound
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This type of sentence is a simple sentence with a dependent clause attached to it?
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complex
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Name the standard sentence mechanics you should be aware of when writing?
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- punctuation
- capitalization - abbreviation |
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What are the common obstacles to sentence coherence?
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- faulty order of sentence parts
- misplaced modifiers - faulty parallelisms - faulty relationship of ideas |
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This is where similar ideas or parts are not expressed in a parallel way?
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faulty parallelisms
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This is where the reader can't tell the relationship of sentence parts due to dangling modifiers or omissions?
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faulty relationship of ideas
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What are the 3 basic components of a paragraph?
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- topic sentence
- support sentence - closing sentence |
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The basic concept of this is all of the paragraph parts should be arranged so that their relationship is clear to the reader?
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paragraph coherence
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Name 5 examples of transitional devices you can use to show a contrasting relationship?
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- but
- still - however - nevertheless - yet |
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This is the person spoken to in writing? By using this, it allows the writer to maintain some personal relationship w/ the reader.
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second person
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What are the 3 common foroms of tense you will use in your communication?
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- past
- present - future |
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This shows if the subject acts or is acted upon?
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voice
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How do you use number to maintain paragraph coherence?
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if controlling idea is singular, keep all references singular
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The primary objective of this is to get your ideas down on paper in some form so you can edit and revise?
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writing a draft
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What should the editor be reading for each time your work is edited?
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- content
- arrangement and flow - readability and mechanics |
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This is a concise, written statement of a single idea or a single accomplishment and the impact?
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bullet statement
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What form of communication does the construction of a bullet statement resemble? Why?
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- a telegram
- both are short and concise |
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What are the 2 types of bullet statements?
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- single idea
- single accomplishment |
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Define the following formula: SAB=SAC+2
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single accomplishment bullet = specific,accurate,concise, single accomplishment/achievement, and impact
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What are the 3 attributes of an effective bullet statement?
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- specific
- accurate - concise |
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What are the 3 most common uses for bullet statements in the AF?
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- EPR
- Award / Decoration Nomination - Talking Paper |
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What are the 3 types of accomplishment bullet statements?
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- action verb bullet
- modified verb bullet - specific achievement bullet |
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What is an SIB?
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single idea bullet
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What 3 places would you most likely use an SIB?
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- talking paper
- point paper - bullet background paper |
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Where would you most likely use an SAB?
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- EPRs
- Award/Decoration Nomination Package |
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Name 7 attention-getting devices you might consider when starting a presentation?
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- rhetorical questions
- direct questions - quotations - illustrations - a startling statement - unusual or dramatic devices - references to the importance of the theme |
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This is one requiring no answer? The answer is usually obvious.
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rhetorical question
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What are the phases of the speaking process?
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- prewriting
- drafting - editing - presenting |
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This step in the process of speaking provides the audience with a road map of the info that is to follow?
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overview step
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This should restate the main points, the relationship between points, and the specific objective of the presentation?
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summary
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What devices are used to ensure the continuity of thought?
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transitions and interim summaries
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What are the 3 types of physical behavior?
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- eye contact
- body movement - gestures |
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According to Dr. Kline, what are the properties of voice?
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- quality
- intelligibility - variety |
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Articulation, pronunciation, vocal pauses, overuse of stock expressions, and substandard grammar are all factors of this?
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intelligibility of a presentation
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What 5 fundamentals of speech add variety to a presentation?
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- rate
- emphasis - pitch - volume - force |