• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

image

PLAY BUTTON

image

PLAY BUTTON

image

Progress

1/501

Click to flip

501 Cards in this Set

  • Front
  • Back
This is something that exhibits a body of theory and specialized knowledge, is service oriented, and has a distinct subculture?
profession
This approach leads to such conclusions as only doctors and not nurses are members of the medical profession and only officers and not enlisted are members of the POA?
whether an occupation is either a profession or not
Name 6 impacts of unprofessional behaviors upon the Air Force?
- degraded mission effectiveness
- decrease in efficiency
- lack of growth and development
- no mentorship
- having a "just job" attitude
- discipline and morale suffer
Name 2 reasons why it it important that we continue to move along the professional continuum?
- so the profession can move along the continuum of occupations
- to increase public trust of military
Give an example of how today's enlisted corps is significantly different than our predecessors in the areas of higher level responsibilities and education?
members are assuming responsibilities once reserved for officers
Name 4 ways the Profession of Arms subject area broadens our perspective of the military profession?
- builds appreciation
- provides info that dictates missions
- teaches us history
- provides foundation for NCO membership
Name 5 primary sources for our continued study and improvement?
- Airman's Manual
- AF Web Site
- Air University Library Web Site
- Enlisted Heritage Research Institute Web Page
- CMSAF Professional Reading List
What 3 core objectives steer our national strategy process?
- enhancing our own security
- promote democracy abroad
- bolster America's economic prosperity
What is the primary focus of National Security Strategy?
the many military threats the nation must confront
When was Airlift first used as a mechanism for National Security?
first used throught the Berlin Aircraft
Which command solely provides Air Mobility for the US?
Air Mobility Command
This is an extension of National Security?
National Security Strategy
National Security utilizes Air Mobility resources effectively by adhering to this? By doing this, we are preventing and limiting terrorist activity.
National Security Strategy
Identify 3 categories relative to determining a nation's needs and interests?
- How crucial an interest is?
- How vital an interest is?
- What interest is at stake?
Who is responsible for determining the nation's needs and interests?
strategists
Identify 4 levels of intensity?
- survival
- vital
- major
- peripheral
How does National Power support National Security?
Strategy makers must match instruments of power to interests of state.
What are the 3 instruments of power?
- military
- diplomatic
- economic
This is the extent to which a nation's armed forces can be employed to achieve national ends? The ultimate application, of course, is direct involvement in combating support of vital interests?
military instruments
This has similar constraints to the diplomatic / political instrument? The degree to which the US government can manipulate economic assistance is limited by the comparatively small and static size of its assistance budget.
economic instruments
The use of this is the ability to meditate successfully and to produce unique and mutually acceptable solutions to complex issues w/o application of military or economic power?
diplomatic instruments
The use of this employs methods that a nation uses to bring its international position and diplomatic skills to bear in pursuit of national interests?
diplomatic instrument of power
Explain the relationship between the instruments of power?
each is a combination of multiple powers
Strategists determine this once they've determined the various levels of intensity of basic threats?
which instrument of power to utilize
In what 4 ways do National Strategy processes support National Security?
- through objectives and initiatives
- by developing military strategy
- by designing operational strategy
- by formulating battlefield strategy
What is the first step towards implementing a National Security Strategy? Why?
- designing objectives and initiatives
- ensures strategists are formulating an effective national security strategy
This strategy is broad in scope and sets in motion the actions required to develop a military force structure and then deploys that force structure?
military strategy
This strategy is narrow in scope and employs the forces provided by military strategy?
operational strategy
This governs the use of forces on the battlefield?
tactics
This type of strategy brings forces to the field?
battlefield strategy
This contains content of grand strategy and the resources available to implement that strategy? It's a product of political processes w/in the Federal government.
national decisions
What elements comprise the coordination of military strategy?
- employment
- development
- deployment
This is geared primarily to relationships between instruments of power at the grand strategy level and refers to relationships within the military instrument of power?
coordination
What should strategists attempt to coordinate?
elements of military strategy
How does Major Regional Conflict (MRC) affect National Security?
poses a heavy demand on US Forces and drives the requirements
What are the 4 phases of the department planning framework for Major Regional Conflict (MRC)?
- halting the invasion
- force buildup
- counter offensive
- ensuring postwar stability
This exists anytime the use of military power by force is contemplated or activated?
regional conflict
This is the systematic use of terror or unpredictable violence against governments, publics, or individuals to attain a political objective?
terrorism
This has been used by political organizations w/ both rightest and leftist objectives, by nationalistic and ethnic groups, by revolutionaries, and by the armies and secret police of government themselves?
terrorism
Name 2 terrorist groups?
- Japanese Red Army
- Italy's Red Brigade
Name 6 ways terrorist groups finance their violent activities?
- drug trafficking
- robbery
- extortion
- kidnapping
- blackmailing
- arms smuggling
Who is responsible for reducing the production, manufacturing, distribution, transportation and chronic use of illegal drugs, as well as the attendant money laundering of drug proceeds?
HIDTA
Which drug does the intelligence community believe has been the primary narcotics threat since 1985?
cocaine
Which drug is the most widely abused and readily available, illicit drug in the US?
marijuana
What 3 risks are associated w/ nuclear proliferation?
- potential losses to US forces
- damage to allied nations
- escalation to a superpower confrontation
What are 2 major problems posed by biological and chemical weapons?
- easy to produce
- easy to conceal
This consists of actions taken to achieve information superiority in support of national military strategy by afffecting adversary info and info systems while leveraging and protecting our own info and info systems?
Information Warfare
This is intended to encompass military and non-military actions as well as offensive and defensive aspects? It also encompasses all levels of war from the tactical to strategic, and applies to peacetime and wartime conditions?
Information Warfare
This emphasizes the manipulation of electronic information systems to influence an adversary's perceptions and behavior?
Offensive Information Warfare
This might involve disabling military and civilian telecommunication systems through computer viruses or electromagnetic pulse devices?
Offensive Information Warfare
This is the maneuver of choice since an enemy, unaware that his information sources have been compromised, will continue to trust them, creating opportunities for deception?
infiltration
This can also emphasize the use of direct broadcast satellites, the commercial media, and visual stimulus and illusion technologies such as holography to conduct propaganda and subversion?
Offensive Information Warfare
This requires an ability to detect and thwart attempts to tamper with one's own sources of info? In the military, this entails assuring the integrity of command and control, communications, and intelligence systems?
Defensive Information Warfare
What 2 things is the American information infrastructure vulnerable to?
infiltration and sabotage
What are the 9 critical issue areas of an infrastructure?
- security in a global infrastructure
- threat and risk
- architectural framework
- network control
- databases
- technology
- people
- facilities
- fragmentation of responsibility
What are the 3 keys to protecting the nations information infrastructure?
- Protect
- Detect
- React
This focuses on deterring war, resolving conflict, promoting peace, and supporting civil authorities in response to domestic crisis?
MOOTW
This entails protection of shipping, enforcement of exclusion zones, counter air interdiction and attack? It may have many of the same characteristics of war, including active combat ops, and employment of most combat capabilities?
Combat Ops of MOOTW
The goal of this during noncombat is to achieve national objectives as quickly as possible and conclude military ops on terms favorable to the US and its allies?
MOOTW (Military Ops Other Than War)
This is demonstrated when combat MOOTW and noncombat MOOTW is conducted simultaneously?
Overlapping Ops of MOOTW
This supports national security by eliminating the use of hostile forces ability to disrupt navigational systems?
space operations
This is intended to improve our ability to rapidly deploy light, lean and lethal elements of air and space forces anywhere on the globe, while providing predictability and stability for all airmen?
EAF
The goal of this is to provide an integrated total force that is organized, trained and equipped to provide rapid responsive tailored air and space forces in support of the global engagement mission? It is designed to cope with the high tempo of ops experienced since the Gulf War?
EAF
Under the AEF Concept, how many packages is the Air Force divided into?
10
How many aircraft will each AEF have under the AEF concept?
175
How much time will an AEF have to respond under the AEF concept?
72 hours
When will each AEF be on call under the AEF concept?
every 15 months for about 90 days
They support National Security by increasing morale and the retention among airmen, decreasing the negative effect that high ops tempo has on airmen, and presenting an organized, trained and fully equipped force to deal w/ threats to National Security?
EAF / AEF
The purpose of this is to combine forces and resources under organized leadership to maintain National Security?
joint ops
This doesn't require that all forces participate in a particular operation merely because of their availability? It's designed to ensure that military objectives are achieved in the most effective and efficient manner possible?
joint warfare
This is identified as the bedrock of military doctrine?
principles of war
This provides the basis for the fundamentals of joint warfare and for the services to develop their respective doctrine, tactics, techniques and procedures?
principles of war
was the name of the Berlin Airlift operation?
Operation Vittles
This operation underlined the importance and feasibility of sustained, round-the-clock mass movement of cargo by air?
Operation Vittles
This operation brought experience in operational techniques, air traffic control, and maintenace and reconditioning of aircraft, and proved the need for larger cargo aircraft?
Operation Vittles
What 2 air power lessons learned in WWII were further developed in the Korean War?
- jet aircraft use
- system of tactical air control
What was the most significant use of air power during the Vietnam War?
LINEBACKER II
Used during the Vietnam War, it was a highly accurate and concentrated attack on sanctioned areas?
LINEBACKER II
This offensive played a key part in bringing about the North Vietnamese decision to sign the peace agreement on 15 Jan 1973?
LINEBACKER II
He was the first enlisted man of the Aeronautical division of the US Army Signal Corps and one of aviation's earliest pioneers?
Corporal Edward Ward
He was the first enlisted man to lose his life in an air accident?
Corporal Scott
He was the first black pilot and fighter pilot?
Corporal Bullard
She was the first woman to enlist in the first minute of the first hour of the first day that regular AF duty was authorized for women?
Ester Blake
She was the first woman to be promoted to the highest noncommissioned officer grade?
Chief Master Sergeant Grace Peterson
This person is to advise and assist the Chief of Staff and the Secretary of the AF in matters concerning enlisted members of the AF?
CMS of the AF
Appropriate matters of this position include morale, welfare, training, pay and allowances, discipline, promotion policies, and more?
CMS of the AF
This position represents the enlisted force at ceremonies and other social functions?
CMS of the AF
This position accompanies the Chief of Staff on base visits and conducting additional visits on his own?
CMS of the AF
This position serves as advisor to the Soldiers' and Airman's Home and the CMSAF Selection Board?
CMS of the AF
What 2 things does adhering to the standards of dress and appearance promote?
unity within an organization and pride in oneself
If we maintain proper wear of the uniform at all times, including in public, how will this influence the public's opinion of the military?
as a well disciplined organization
What is considered the most important benefit of drill for the military member?
teamwork development
How do ceremonies restore morale and build esprit de corps?
takes effort by all members to reach goal
Name 3 ways to honor the flag?
- salute it
- place in position of honor
- never dip it
Name 2 elements of military etiquette?
kindness and respect
This is a significant symbol of the military profession recognized as a mark of a well-trained, disciplined military member?
saluting
This serves as a greeting and as an acknowledgment of being a member of the profession of arms?
saluting
Where is the first place of honor?
always on the right
Where is the 2nd place of honor?
in front or going first
The aspects of this include exercise, nutrition, managing your weight and stress, not smoking, keeping current on immunizations and physical check-ups?
wellness
Because of this, beneficial changes occur in the heart, lungs, vascular system, and other tissues of the body?
aerobic exercise
Because of this, your body becomes more efficient in moving air into and out of the lungs as your hearts' pumping efficiency increases w/ less effort?
aerobic exercise
Because of this, blood and muscles are better in transporting and utilizing oxygen?
aerobic exercise
Because of this, you receive stronger muscles, greater endurance of movement, improved alignment and muscle balance, an increase in metabolic rate, and a better physique?
strength training
This produces a physical state of readiness by gradually increasing the breathing, heart rate, and body temp to prime the muscles for the upcoming activity?
warm-up phase
Explain the FIT Concept?
- Frequency
- Intensity
- Time
If you allow yourself to become slightly this way, your blood will thicken which causes the heart to work harder to pump thicker blood out to the body?
dehydrated
What are the six major categories of nutrients?
- carbs
- proteins
- fats
- vitamins
- minerals
- water
What's the most efficient method to achieve permanent weight loss?
decrease calorie intake and increase calorie output
What causes stressful events to be a problem?
the inability to cope with them
How can stress be positive?
can motivate or initiate activity
Name 4 effects of smoking?
- lung disease
- cancer
- high blood pressure
- birth defects
Living and working environments, inherited characteristics, and the medical care you received are all factors that influence this?
maintaining a healthy lifestyle
Who has the responsibility to eat healthy, exercise regularly, get plenty of sleep, abstain from smoking, and have effective methods for managing stress?
military citizens
What is it called when we're better able to deal w/ stressful situations by first recognizing them and then managing our time and controlling our emotions when the situations occur?
effective stress management
This is knowing the difference between right and wrong?
ethics
This is what is used to determine what action to pursue?
ethics
These are the standards by which we act?
ethics
These are our values, behaviors, our adopted attitudes and beliefs?
ethics
Name 4 examples of the written forms of our military code of ethics?
- Oath of Enlistment
- UCMJ
- Code of Conduct
- Joint Ethics Regulation
These are deadly to the organization, create distrust, destroy communication, foster disrespect, and distract from the mission?
unprofessional relationships
This is the deliberate attempt to deceive or deprive the AF of something of value?
fraud
This is the extravagant, careless, or needless expenditure of AF resources?
waste
This is the intentional, wrongful, or improper use of AF resources?
abuse
Why is "integrity first" first?
because it's essential
This is the inner voice of self-control and the starting point in everything we do?
integrity
This means that no person tries to shift the blame to others nor take credit for the work of others?
accountability
The Enlisted Evaluation System, the decoration system, the promotion system, the UCMJ, supervisors supervising their people properly, the chain of command, and the IG system are all examples of what?
systems we trust
The Aftermath of Korean Conflict was an important milestone for this?
Code of Conduct
On 18May55, Secretary of Defense Charles E. WIlson appointed a committee to draft this to be used by military personnel who were captured by communist forces?
Code of Conduct
Executive Order 10631 signed by President Eisenhower in 1955 was an important milestone for this?
Code of Conduct
Following the Vietnam Conflict, the DOD conducted a review of this? After interviewing POWs, the DOD panel determined that training was needed to help prisoners overcome the guilt resulting from "breaking" and giving more than name, rank, service #, and date of birth?
Code of Conduct
In March 1988, President Reagen issued Exec Order 12633, amending this w/ language that is gender-neutral?
Code of Conduct
This is a promise by a POW to a captore to fulfill certain conditions, such as agreeing not to escape nor fight again once released, in exchange for such favors as relief from physical bondage, improved food and living conditions or repatriation ahead of the sick, injured or longer-held prisoners?
parole
The enemy employs this to get on our good side to gain military info?
parole
What are the 3 types of hostile peacetime detention?
- hostile gov't detention
- hostile gov't-sponsored terrorist detention
- independent terrorist group detention
This involves a hostile government legally detaining a US citizen for violations of law?
hostile government detention
This refers to the detention of US citizens by terrorists who are sponsored by the government of the country in which the US citizens are being held?
hostile government-sponsored terrorist detention
This is the detention of US citizens by terrorists who aren't sponsored by a hostile government?
independent terrorist group detention
This says that even while in captivity we are to carry out our responsibilities and exercise our authority? It also states that the senior person, regardless of branch of service, must take command.
Article IV
This is a broad base set of rules defining how war is fought? The rules are generalized rather than extremely specific.
LOAC
The purpose of this is to prevent unnecessary loss of lives or destruction of property on the battlefield?
LOAC
Name 3 characteristics of leadership?
1) leaders lead
2) leaders aren't always on top
3) leaders motivate others
What measurement tools are available to assess leadership skills?
Scores of:
Indices
Evaluations
Assessments
Tests
Surveys
"IEATS"
What 2 step plan can you use in developing an effective time management plan?
- establish to-do list
- prioritize tasks
What is the ABC priority system?
categorize tasks by level of importance
A - must be accomplished
B - not quite as urgent
C - nice to do, simple, not time consuming
What is the key to prioritizing tasks?
focus on the 20% of the 80-20 rule
How does time management impact work center effectiveness?
leads to efficiency and increased productivity
Name a key element to keep in mind when organizing your desk or workstation?
organization, not prettiness
How can you use delegation as an effective time management saving technique?
delegate lower priority tasks to subordinates that challenge and enhance training
What planning tools are available to help you manage your workcenter responsibilities?
- planners
- pda's
- organizers
- calendars
What is recognized worldwide as one of the biggest time wasters?
telephone
Regarding time management, how do we fulfill our responsibilities as NCOs and demonstrate our adherence to the AF core values?
by properly managing time, we make positive impact on workcenter effectiveness
What programs should we be actively involved in to maintain a high degree of proficiency in our specialty?
- education services such as career development courses and CCAF programs
How does time management help meet the objective of PME?
can improve performance by helping free up time to increase our knowledge
This is the reaction or wear and tear our bodies experience to an external demand placed by our continually hanging environment?
stress
This has physical and emotional effects on us creating positive or negative feelings or behaviors?
stress
What does GAS stand for?
General Adaptation Syndrome
What are the 3 stages of GAS?
- Alarm Reaction
- Resistance
- Exhaustion
What are the 4 variables related to the stress intensity level?
- Personal Perception
- Social Support
- Locus of Control
- Personality Types A & B
This is how an individual views a potential stressor such as public speaking?
personal perception
These are effective relationships that buffer effects of stress as in testimonies from military members thanking their family for supporting them through their career?
social support
This is how people view their fate? People who believe they control their own destinies tend to view work situations to be less stressful.
locus of control
This personality type aggessively struggle to achieve more in less time?
Type A
This personality type goes with the flow?
Type B
What are the 6 subcategories of organizational stressors?
- job stressors
- role stressors
- environmental stressors
- interpersonal stressors
- leadership stressors
- organizational structure and change stressors
This occurs when a person's job roles or responsibilities conflict w/ one another, often seen at intermediate levels of supervision?
role conflict
This occurs when an individual isn't provided w/ enough info about his or her role to properly perform the job?
role ambiguity
This is an individual's requirement for personal space to feel comfortable?
social density
This stems from the level of decision making and magnitude of rules and regulations?
organizational structure and change
If left undetected or addressed, this can build up or cause problems, either alone or in concert w/ organizational stressors?
extra-organizational stressors
What are 3 outcomes of distress?
- physiological
- psychological
- behavioral
This is one of the most widely recognized and probably the most common serious stress reaction?
alcohol consumption
This can impact quantity and quality of work produced and result in abuse of equipment, waste of resources and supplies, and low morale?
personal distress
What are the 2 goals of stress management programs and methods?
- promote health
- reduce distress
This aims at changing your view of potential stressors, altering the response pattern and treating specific problems caused by stress?
individual stress management methods
What 4 ways does an individual accomplish overload avoidance?
- avoid busy work
- delegate
- say no
- negotiate deadlines
This is used to help members adjust to and manage stressors which can't be removed?
organizational stress methods
Name 5 benefits of increased subordinate involvement?
- reduction in tardiness and being absent
- relations improvement
- change acceptance
- ease in leading
- decision making easier
This is a specific type or pattern of behaviors intended to ensure work center effectiveness and mission accomplishment brought about by a state of order and obedience?
discipline
The impact of this can be positive or negative? If you're part of a unit that experiences several problems, mission effectiveness and team cohesion is endangered. If you're part of a unit where the mission is being carried out w/ minimal problems, self-development and unit cohesion is taking place.
discipline
This can be compared to the pulse of a person? It makes a statement about the health of a unit and the individuals in the unit. Knowing the status of this will be a good indicator to the supervisor what adjustments should be made.
discipline
The purpose of this is to define the specific responsibilities for each rank, the relationship between each rank and how each rank fits into the organization, and the career progression through the enlisted ranks?
Enlisted Force Structure
This lays the foundation for effective discipline? It provides guidance and direction for NCOs spelled out in the form of the NCO general responsibilities. If the NCO fulfills these roles, he or she will be better able to establish and maintain control while, at the same time, taking care of the professional development of subordinates?
Enlisted Force Structure
What is the supervisor's role in helping subordinates adjust to the military environment?
letting subordinates know they care about well being and career development
What 3 actions should you take in preventing disciplinary problems?
- communicate expected standards
- be directly involved
- be a role model
Name a corrective measure you would utilize in order to maintain discipline?
verbal or written counseling
This is the process of gaining and maintaining discipline within your organization? It provides a way for the supervisor to establish lines of acceptability and communicate those lines to your subordinate?
Progressive Discipline Process (PDP)
This contributes to a decline in productivity because the affected individual's ability to perform is impaired? The individual becomes unable to complete assigned tasks and requires more supervision.
substance abuse
What 3 ways does substance abuse affect time in the work center?
- spending time away from duty section
- difficult to complete tasks
- have to adjust priorities and work schedules
What 3 steps should you take as a supervisor to prevent substance abuse in your work center?
- educate
- deglamorize use
- lead by example
Why is documentation so important to you and the subordinate in the identification phase of a substance abuse problem?
- provides info
- helps ensure punitive measures are carried out
Describe 3 roles of a supervisor during an intervention phase of a substance abuse problem?
- communicate w/ individual
- timely referral to proper agency
- involvement and concern
This is a systematic approach to optimizing risk to best support the best mission outcomes?
ORM
What are the 4 principles of ORM?
- accept no unnecessary risk
- make risk decisions at appropriate levels
- cost vs. benefit
- integrate ORM at all levels
Name 5 factors to consider when determining of benefits outweigh the costs?
- time
- money
- quality
- quantity
- perceptions
What step of ORM deals w/ prioritizing the control measures?
Step 3, Analyze Risk Control Measures
What is the purpose of step 1 of the ORM?
to identify as many hazards in the process as possible
This is a continuous process designed to detect and assess risk using safety as one of many considerations?
ORM
This says a person feels a need and sets a goal to fulfill that need? He then acts in a way that will accomplish the goal. The behavior will provide feedback to help the person determine if the goal is being met or not. If the goal is blocked or not being met, a different set of behavior may be carried out in order to continue trying to attain that goal.
Behavior Model
Understanding this will help better prepare you to deal with the successes and failures of your subordinate? Knowing this is a normal and healthy part of behavior is important just as knowing it can become dangerous if it's done at the cost of everything else in the person's life.
coping behavior
This is the process that conditions us to react to a given situation or process a given set of info in a certain way?
learning
This helps us to gain an understanding of right and wrong and helps us to respond accordingly?
learning
Whose theory asserts that job satisfaction and dissatisfaction are caused by different work related factors called hygeines? Worker dissatisfaction occurs when these hygeines are lacking.
Herzberg's Theory
Whose theory states that 3 critical needs, power, affiliation, and achievement may be fulfilled through the organization? The organization can place you in charge of something or someone, social and interpersonal activities satisfty the achievement need, and reaching a goal fills the achievement need?
McClelland's Theory
According to Vroom's Expectancy Theory, this occurs because a person assigns meaning or value to what they see or perceive as a realistic outcome based on their behavior? It is very strong because the value is often determined by the person who is doing the behavior instead of the person providing the reward.
motivation
This is a motivational force that plays a role in our long term goals and have an interactive relationship with our needs and behavior in reaching that goal?
aspirations
This help us to learn things and better ourselves in our effort of goal attainment?
aspirations
This motivates us and impacts how we are typically going to respond to any given situation?
personality
This is made up of many traits and can be determined by how others see us?
personality
Because of this, your job as a supervisor is made more difficult because you must put forth more effort to get the person to see themselves in a positive light and getting them to change their behavior?
poor self-concept
This results in people not believing that they are capable or important?
poor self-concept
This refers to the degree of control people feel they have in a given situation?
self efficacy
This relates to whether people feel the outcomes of their behavior are truly a result of their action?
locus of control
We use this to make pass judgment and make decisions?
values
We use this to assess the actions of others, develop positions on issues, and avoid certain tasks?
values
This is the foundation of our behavior?
values
This is a group organized to work together?
team
This is an ongoing process involving interaction of individuals within a team to achieve the desired objective?
group dynamics
This is developed through a group process of team interaction and agreement in which each team is willing to work toward achieving these goals?
team goals
What must a team do to be effective?
- actively participate
- provide feedback
This is measured by observing leadership being shared, conflicts addressed, resources maximized and creatively encouraged?
team effectiveness
As a supervisor, what 3 techniques would you use to get your subordinates to perceive themselves as team members?
- communicating effectively
- convey work center goals as team goals
- ensure team members know their role
These are actions associated with accomplishing the team's specific task, solving a problem or accomplishing a goal?
task elements
What are the 3 categories of non-task elements?
- personal identity in the team
- relationships among team members
- identification within the organization
The effort in which a team studies its own process of working together and acts to create a climate that encourages and values the contributions of team members is necessary when?
during team building
Name the most important responsibility of a leader? How is it accomplished?
- develop an exciting vision
- through cooperation
What must team members do in order to accomplish desired results?
build commitment, trust, and support
What is the most important attribute necessary for long-term goals?
patience
What 3 conditions must be met for team building to be successful?
- high level of interdependence
- commitment
- teamwork
What are the 4 stages of team development?
- forming
- storming
- norming
- performing
What stage of team development is known as the exploration period?
forming stage
Behaviors associated with this stage of team development include being cautious, exploring boundaries, being non-committal, having hidden agendas, having little to no group identity, forming cliques, and feeling a need to be liked?
forming stage
In which stage of team development is flexibility the key and hierarchy is of little importance?
performing stage
This is disharmony brought about through differing behavior, aims, or methods?
conflict
This is where individuals with differing points of view and personalities show mutual respect for each other's thoughts and feelings? It results in good outcomes.
positive conflict
This happens when individuals often view others as adversaries? People become very concerned about protecting themselves and attempt to win at all costs.
negative conflict
This may cause conflict when a leader isn't properly using influence he or she has over others? The failure to make decisions or delegate at the appropriate times slows progress and creates an environment for disagreements and conflicts.
managerial behavior
What 3 factors should you consider before deciding on a conflict management technique?
- Who are you dealing with?
- What is at stake?
- Consider the situation.
This attempts to satisfy both parties? It makes the best use of both sides, resources, talents, and ideas.
collaboration
This can result in a win position for both groups and in many cases the organization enjoys a more solid solution or outcome to the problem?
collaboration
This helps to positively manage conflict because it requires the individuals to identify and define the root cause of the conflict? It aids in getting people to focus on the real issue and uncover underlying factors that are contributing to the situation.
5-step approach
This is effective in overcoming barriers because these people personify strong self-esteem?
assertiveness
These type of people are often risk-takers and even-tempered? They don't allow someone else to control their future.
assertive
Rather than consistently waiting for others to start resolving conflict their way, this type of person puts control of the situation into his or her own hands?
assertive
This is not aggression because an individual is acting from different points of view and aims to resolve the conflict for the betterment of the team rather than himself or herself?
assertiveness
This helps to reduce potential for conflict by giving people a better understanding and appreciation for other positions and processes in the work center?
cross-training
This leads to understanding which helps a person see and accept differing points of view and lends itself to the individual being empathetic when dealing with others?
cross-training
This improves efficiency and effectiveness by allowing workers to focus on their job?
conflict management
This fosters an environment of open communication where creative thinking occurs? This creativity and open communication helps in reaching organizational goals and building individual relationships within the work center?
conflict management
This results in poor organizational performance because communication breaks down, improvement opportunities are lost, and morale decreases?
improper conflict management
Because of this, problems become more serious and more difficult to fix, resulting in time having to be taken from the job and used to resolve the conflict?
improper conflict management
This is the attaining or surpassing of objectives and tasks dealing with mission accomplishment?
organizational effectiveness
These factors include personal relationships among supervisors and subordinates, supervisors and superiors, and supervisors and other supervisors?
interpersonal factors
Under what 5 conditions, do interpersonal factors affect and influence leadership?
- someone w/ ambition vs. someone w/ none
- strong personality vs. weak
- expectations of each other
- unequal physical stature
- aggressive vs. passive person
Name an organization that requires a more directive style of leadership?
fire department
These type of jobs may require more delegating or empowering?
highly technical or research jobs
This can have a major impact on situational leadership? In an emergency situation, the supervisor would likely revert to more directive styles in order to save lives and resources?
time
These include social issues and movements that will affect attitudes of subordinates and supervisors alike, environmental conditions, social unrest, and current world?
outside influences
This involves your leadership inclinations and tendencies and how you prefer to lead subordinates?
awareness of self
This refers to the extent to which a leader engages in one-way communication?
directing
This type of behavior is one a leader takes to accomplish a task? It's a task-oriented behavior.
directive behavior
This is the degree of knowledge or skills possessed by the subordinate? It is gained from education, training, and experience.
competence
This includes any transferable skills a subordinate may have such as abilities developed in other jobs which apply to the particular task at hand?
competence
This is a combination of both confidence and motivation?
commitment
This is a person's self-assurance that leads to a feeling of doing well without supervision?
confidence
This is a person's interest and enthusiasm for doing a task?
motivation
What are the 4 Situational Leadership development levels? Also state each competence/commitment level.
- D1 low competence / high commitment
- D2 some competence / low commitment
- D3 high competence / variable commitment
- D4 high compentence / high commitment
This Situational Leadership development level states that a person lacks or has little skill and knowledge to do a task, but is eager to try it anyway?
D1
Give an example of a D1 Situational Leadership level?
a person who recently arrivesd at his first duty station
This Situational Leadership development level states that a person has some knowledge or training, but confidence may still be low for a number of reasons?
D2
Give an example of a D2 Situational Leadership level?
a follower who is beginning to learn the ropes
This Situational Leadership development level states that an individual is skilled but the commitment may vary due to low self confidence, personal problems, lack of valued recognition? In some cases, this person may just not care.
D3
Give an example of a D3 Situational Leadership development level?
quite skilled but not excited
This Situational Leadership development level states that a person has all the technical and team skills to do the task and is motivated, self-directed, and self supporting?
D4
Give an example of a D4 Situational Leadership development level?
a peak performer
What are the 4 Situational Leadership styles of leadership?
- directing
- coaching
- supporting
- delegating
This implies that the manager will provide specific instructions, control task accomplishment, but may consult w/ subordinates or ask for their ideas? The manager will be the one who identifies problems, sets goals and evaluates the work accomplished,
directing
This implies that the manager still decides what the game plan will be and directs task accomplishment, but may consult w/ subordinates or ask for their ideas? The manager will be the one who identifies problems, sets goals and evaluates the work accomplished.
coaching
This implies an increase in Supportive Behavior and a decrease in Directive Behavior? The leader acts toward subordinates with more 2-way communication.
supporting
This implies that the leader assigns responsibility to the subordinate and then backs off?
delegating
Many refer to this as empowerment? It's not the case that low direction and support means no direction and support.
delegating
Use this style of leadership when you have a D1 (someone who is low in compentence, but motivated)?
directing style
Use this style of leadership when you're in an emergency situation? There is a short timeline and your follower is a D2 or D3. You can also use when there is a major organizational change.
directing style
Use this style of leadership when dealing with a D2 (a person w/ some confidence, but not all the skills, knowledge or information needed, and who is also unmotivated and unsure of their ability?
coaching style
Use this style of leadership when working with a D3 who is slipping or regressing because his skills are rusty, his attitude is poor or he's lost sight of the goal?
coaching style
Use this leadership style when the person has the skills needed to do a task, but is a little insecure or lacks confidence? It could also be used with someone who has the skills relevant to doing the task, but doesn't care?
supporting style
Use this leadership style w/ D4's? You can also use w/ D3s, who have all the skills for the task at hand, when you have long timelines, low stakes and built in reinforcement and you think they're ready to be let go?
delegating style
How does the subordinate benefit when Situational Leadership is practiced?
- positive behavior
- competence and commitment is developed
Name 3 ways the organization benefits when the Situational Leadership model is followed?
- training and development is more organized
- production is easier to manage
- work-center is more efficient
The first objective of this is to provide appropriate and effective performance feedback? The second is to provide a long term record of subordinate performance for use in making personnel management decisions.
performance management
This will help you to deal with your subordinates because you know how you are going to respond to likely situations in your work center?
knowing yourself
This can help to prevent problems such as boredom or complacency, by putting the right people into the right job?
matching interests w/ jobs
This is activity oriented rather than result oriented? This is a limitation because something else, feedback, must be used to address the results expected.
job descriptions
A limitation of this is that subordinates may see it as defining the limits of their job often refusing to do anything not listed?
job description
Name 3 traits of performance standards?
- specific
- observable
- measurable
This will allow an evaluator to gain a more accurate picture to make decisions on? It makes it easier to provide effective feedback because the supervisor will have the information.
determining a subordinate's behavior
These bring bias, close mindedness, and logical errors into an actual evaluation? They essentially result in an unclear, inaccurate evaluation of the subordinate's performance.
pitfalls
This helps to start a new relationship off right? It provides the expectations and standards in which a subordinate will be measured by.
preventative feedback
This type of feedback sets the subordinate up for success by helping him adjust to his new environment?
preventative feedback
When should you refer your subordinate to other people or other agencies for follow-up feedback?
when problem is to much for you or you don't know enough about issue
The main focus of this is how well the person is doing in regards to assigned tasks and fulfilling the elements defined in the job description?
performance feedback
This serves to address job performance as well as items such as personal issues, discipline problems, and career decisions?
counseling
This is often the preferred method of counseling?
nondirective counseling approach
This counseling approach is often preferred because it puts the responsibility for a solution on the shoulders of the subordinate?
nondirective counseling approach
This counseling approach is effective because if conducted properly, results in a higher level of open, honest communication? The commitment of the subordinate is greatly increased because they often take pride in ownership of the solution that was developed.
nondirective counseling approach
What does effective counseling strengthen?
organizational effectiveness
This is the vehicle that provides guidance and direction for the subordinate resulting in them becoming a more well rounded and fully developed member of the AF?
effective counseling
This fosters teamwork and opens the line of communication necessary for a solid supervisor-subordinate relationship?
counseling
You can improve your subordinate by doing this to develop a good foundation of motivation?
building on their strengths
This helps to minimize and eliminate weaknesses in the subordinate?
building on strengths
This is helpful because it prevents complacency and boredom?
job rotation
This helps you to make full use of your subordinates because they are able to learn about more areas within the work center and their career field?
job rotation
Name 2 things you should consider as a supervisor to improve the situation while developing an improvement plan?
- make sure you're not over or under supervising
- maintain situational awareness
What are the 4 change levels?
- knowledge
- attitudinal
- behavioral
- group/organizational
A process as simple as reading a publication, manual or AFI can affect change at this level?
knowledge level
This level of change involves the adoption of a positive feeling for the task at hand?
attitudinal change
Change at this level is demonstrated through observable behavior?
behavioral level
This level of change is the most difficult, since it often involves the alteration of long-standing and deeply engrained customs and traditions?
group/organizational change
At this change level, you are responsible for effecting changes in a multitude of people?
group/organizational change
What are the 2 change cycles?
- directive
- participative
This change cycle is from the top/down approach?
directive
This change cycle is from the bottom/up approach?
participative
Name a disadvantage of using the wrong change cycle?
demotivation
What are the 3 roles during the change process?
- change sponsor
- change agent
- change target
During the change process, this is the individual responsible for initiating the change and supervising it through each of the 3 processes?
change sponsor
During the change process, this is the individual responsible for implementing change within a specific group?
change agent
During the change process, this is the individual undergoing the change?
change target
What are the 4 organizational norms?
- technology norm
- structure norm
- people norm
- task norm
This organizational norm includes computers, test equipment, weapons systems, and more?
technology norm
This organizational norm includes general procedures, job steps, checklists, and more?
task norm
This organizational norm includes technical or leadership training, new jobs, and more?
people norm
This organizational norm includes admin procedures, evaluation systems, and more?
structure norm
This core value encourages faith in the system?
service before self
This core value encourages responsibility and loyalty?
integrity first
This core value encourages a quality effort?
excellence in all we do
What are the 3 stages in the change process?
- unfreezing
- changing
- refreezing
This stage in the change process creates a need for change?
unfreezing
This stage in the change process involves moving the four organzational norms from the old state to the new?
changing stage
This stage in the change process completes the process by locking-in the expected outcomes?
refreezing stage
What responsibility does an NCO have to each subordinate during the change process?
creating a positive atmosphere
What are the 6 steps of problem solving?
- recognize the problem
- gather data
- list possible solutions
- test possible solutions
- select best solution
- implement and follow-up
What 2 techniques may you use to generate a list of solutions?
- brainstorming
- creative thinking
This is a very effective technique used to generate many possible solutions to a problem in a very short period of time?
brainstorming
This promotes freethinking of ideas by changing or recombing old ideas into new possible solutions to problems?
creative thinking
How do you know if a possible solution is feasible?
- resources are available
- authority to implement
What should you do if you have more than one feasible and acceptable solution to a problem?
get input from others and/or combine ideas
In what 2 ways does your use of the 6 step approach to problem solving impact you as a supervisor?
- better able to resolve problems
- gives you experience
According to Hersey, Blanchard and Johnson, what 3 skills are indicated as being requisite to leadership?
- diagnosing
- adapting
- communicating
What 2 key aspects should you focus on when you are diagnosing an organization?
- status of the people
- status of the environment
What 4 categories are used by the Marines to gain a complete picture of the status of its people?
- morale
- esprit de corps
- discipline
- proficiency
As a leader, what 2 areas must you look at when assessing the organizational environment?
- resource availability
- leadership actions
This type of leader exhibits a high task, low relationship style?
authoritarian leader
This type of leader tends to be autocratic and rigid, allowing for little deviation from the schedule?
authoritarian leader
This type of leader exhibits a high task, high relationship style?
team leader
This type of leader isn't afraid to dive right in and usually leads by example?
team leader
What are the 4 types of leaders?
- team leader
- authoritarian leader
- impoverished leader
- country club leader
This type of leader exhibits a low task, low relationship style?
impoverished leader
This type of leader is notorious for delegating, then disappearing, leaving subordinates to fend for themselves?
impoverished leader
This type of leader exhibits a low task, high relationship style?
country club leader
This type of leader uses reward power as the motivating force?
country club leader
What are the 2 categories of leadership power?
- personal
- position
What are the 4 types of position power?
- coercive power
- connection power
- legitimate power
- reward power
This type of power is founded in your authority to use sanctions in response to poor performance?
coercive power
This type of power is based on your association w/ influential people or organizations?
connection power
This type of power involves your ability to provide things people like?
reward power
This type of power is based on the perception that you should make certain decisions based on your title, role or position?
legitimate power
What AFI states that NCOs are delegated authority necessary to exercise leadership commensurate with their rank and responsibility?
AFI 36-2618, The Enlisted Force Structure
What are the 3 types of personal power?
- referent power
- information power
- expert power
This type of personal power is determined by how your followers feel about interacting with you?
referent power
This type of personal power is your access to or possession of useful info and your ability to provide and explain the info at the time it's needed?
information power
This type of personal power is based on your education and experience displayed through your technical and professional expertise?
expert power
What are 3 key attributes of a role model?
- integrity
- commitment
- mentoring
What term is used to describe a supportive relationship, where a senior member of an organization counsels, coaches, teaches and provides feedback to a junior member? What is the term used to describe the junior member?
- mentor - protege
Technical proficiency, as a leadership tenet, is most closely related to which AF core value?
excellence in all we do
During what 3 times should you understand the capabilities and limitations of your organization?
- when developing objectives
- when creating priorities
- when assigning tasks
What 2 categories is planning divided into?
- strategic
- operational
This planning category will most likely be used by NCOs on a daily basis?
operational
What are the 5 steps in the planning process?
- analyze the mission
- establish goals
- identify alternatives
- select best alternative
- implement plan
Name 2 organizational levels at which you'll manage budgets w/ varying degrees of control?
- responsibility center
- cost center
This is an organizational department under the direct supervision of a single individual solely responsible for its activities?
responsibility center
This is an organizational department where supplies are used, is usually the flight or work center in an organization?
cost center
This organizational document lists the people assigned, projects losses and gains, and accurately reflects the Unit Manning Document?
Unit Personnel Management Roster
This document tells you the number of people authorized, the AFSCs, position numbers and total number assigned to your work center?
Unit Manning Document
What are the primary professional development programs for enlisted people?
Professional Military Education Courses (PME)
This is the process of dividing work into manageable sections and coordinating the results to serve a purpose?
organizing
What are the 3 approaches to job design?
- job rotation
- job enlargement
- job enrichment
This is the practice of periodically shifting workers through a set of jobs in a planned sequence?
job rotation
This is the process of upgrading the job-task mix in order to increase the potential for growth, achievement, responsibility and recognition?
job enrichment
This is the allocation of a wider variety of similar tasks to a job in order to make it more challenging?
job enalrgement
In this function, organizational activities are regulated so that the elements of performance remain within acceptable limits?
controlling function
What are the 4 steps in the controlling process?
- establish standards of performance
- measure actual performance
- compare performance standards
- evaluate performance and take action
This involves harnessing our personal and professional traits to influence others to accomplish the mission?
leading
This requires vision and the ability to communcate that vision to other people?
effective planning
This requires an understanding of the organizational structure and an ability to convince your people that cross utilization is best for them and the AF?
effective organizing
This requires an understanding of performance standards as they pertain to mission accomplishment and an ability to see what kind of controlling mechanisms are best?
effective controlling
What 3 relationships is the balance between over-control and under-control based on?
- people
- mission
- situation
These are actions taken by an individual to deprive a person or group of a right becasue if color, national origin, race, religion or sex?
personal discrimination
What 4 ways can personal and systemic discrimination occur?
- overtly
- covertly
- intentionally
- unintentionally
These are actions taken by an institution or system that, through its policies or procedures, deprive a person or group of a right because of color, national origin, race, religion or sex?
systemic discrimination
In what 3 ways can sexual harassment occur?
- verbal
- nonverbal
- physical
This serves as a catalyst for conflict? The person feels motivated because his or her inhibitions are lowered and they often act irresponsible on underlying prejudices?
alcohol
This is greatly reduced when discriminatory acts are taking place because people feel frustrated , helpless and unaccepted?
morale
What 3 things suffer because of human relation incidents?
- discipline
- motivation
- group cohesion
How does human relations incidents impact productivity?
people perform poorly or not at all
By managing this properly, you allow individuals to reach their fullest potential while in pursuit of mission objectives?
diversity
This is a composite of ratial, gender, ethnic, national origin, cultural, attitudinal, socio-economic and personal differences?
diversity
What are the 4 steps in managing diversity?
- learn to understand and respect differences
- promote assertive in subordinates feelings
- learn how others want you to treat them
- act as a force for acceptance of diversity
What are the primary dimensions of diversity comprised of? Give 3 examples?
- genetic characteristics over which we have no control age race gender
What are the secondary dimensions of diversity comprised of? Give 3 examples?
- characteristics of which we have control over education income religion
Name 5 barriers that hinder acceptance of diversity?
- personal bias
- stereotyping
- prejudice
- discrimination
- collusion
This can be managed by encouraging open and honst communication?
diversity
Name 3 ways we can embrace diversity?
- being open minded
- listen
- ask questions
Name 5 negative effects of poor diversity management?
- decreased productivity
- conflict
- faulty communication
- favoritism
- dissatisfaction
Name 4 positive effects of effective diversity management?
- reduced conflict
- teamwork
- enhanced relationships
- increased productivity, innovation, and creativity
How does embracing diversity impact the work center?
exposes new insight and ways to do things
This plays an important role as the liaison between the media and the base?
Public Affairs
Whose job is it to balance needs of the unit in terms of security of info along w/ fair and equal access by the media?
Public Affairs
Who keeps the base populace informed and helps to organize programs to interact w/ local community?
Public Affairs
The objective of this is to responsibly manage the irreplacable natural and cultural resources it holds in public trust?
AF Environmental Program
How are the concepts of communication preparation universal?
principles are the same
This is any communication that results in the receiver interpreting your message as you intended?
effective communication
For what 3 reasons do we generally try to communicate w/ each other?
- direct
- influence
- inform
Who are the 2 audiences in communication?
sending and receiving
In communication, this is the audience we represent? This is the group with whom we are communicating?
- sending
- receiving
Name 4 resources for researching your subject?
- internet
- library
- reference books
- individuals
List 5 categories of reference tools?
- almanacs
- dictionaries
- encyclopedias
- thesauruses
- e-resources
Name 5 types of support?
- definitions
- examples
- comparisons
- testimony
- statistics
Who analogized the parts of a speech to the body of an animal having a head, body, and tail?
Socrates
Name 6 different patterns used when organizing a presentation?
- topical
- time or chronological
- reason
- problem-solution
- spatial or geographical
- cause and effect
This is a brainstorming activity in which you allow your unorganized thoughts to flow onto paper, connecting like items/thoughts as you progress?
mindmapping
What are 4 types of outlining formats?
- scratch
- formal
- informal
- talking paper
What do the terms "faulty analogy", "asserted conclusion", "loaded question", and "non sequiter" have in common?
all examples of flaws
When woven skillfully into your message, it can assist your audience in following your train of thought?
transitional devices
What are the 3 areas to focus on when writing a paper?
- technical accuracy and coverage
- arrangement and flow
- readability and mechanics
What are the 3 areas to focus on when preparing a speech?
- technical accuracy and coverage
- arrangement and flow
- presentation and delivery
This is the least hostile and most of intimate form of communicating w/ an audience. You are able to speak "off the cuff," but may also use speaking aids , such as index cards and outlines?
extemporaneous approach to speaking
What 3 components are evaluated in the introduction of a written or spoken presentation?
- purpose
- motivation
- overview
What section is used to evaluate punctuation, grammar, and spelling?
readability and mechanics
In which part of a speech or written presentation would you evaluate the used and integration of transitions?
organization
What are the 3 responsibilities of commanders and supervisors - their staffs and subordinates - when it comes to organizational communication?
- keep communication channels open
- communicate effectively
- maintain an environment conducive to communication
In what way can organization personnel verify whether they are engaging critically and constructively in the exchange of ideas?
by completing a self-diagnostic exercise on barriers to communication
Name 4 barriers that can hinder effective communication?
- organizational
- language
- managerial
- psychological
This type of barrier is a result of personnel not understanding their responsibilities and the lines of authority within a given structure?
organizational barriers
This type of barrier results from our inability to use the proper words to communicate with our receiver?
language barrier
This type of barrier stems from listening and not taking an understanding attitude towards info and suggestions?
managerial barrier
This type of barrier results from needs not being met?
psychological barrier
These type of needs are a feeling of security, opportunity for advancement, a desire to be treated fairly, and a realization that one's work is both useful and important?
psychological needs
Steps in overcoming this include establishing an organizational policy that defines lines of responsibility and authority, establishes communication channels, provides a climate for effective communication, and keeps key people informed? The next step is to increase skills in written and oral expression.
communication barriers
In what 3 ways does communication flow?
- upward
- downward
- lateral
Name 2 results of communications having to pass through many organizational levels?
- delay
- chance for distortion
The misuse of abstractions and a lack of common core experience are main contributors to which communications barrier?
language barriers
This type of noun refers to objects that humans can directly experience? They usually convey the same meaning to everyone.
concrete noun
This type of noun is one that tends to be vague and open to interpretation? As such, its use often leads to confusion.
abstract noun
This is a direct result of our social instinct to band together in groups?
clique
This can bind people together by enhancing unit morale? It can also take on a life of its own and become independent of organization objectives?
clique
What are the 4 steps in the process of writing?
- prewriting
- drafting
- editing
- revising
What 5 steps are involved in the prewriting phase?
- selecting your purpose and objective
- analyzing your audience
- researching your subject
- selecting a pattern
- outlining
When writing our draft, what areas should you focus on?
- intro
- body
- conclusion
- transitions
- support
During the editing phase, what specifically are you looking for?
grammatical errors and correct format
This is a finishing step to improve the communication based on the editing phase and the feedback from the reviewers?
revising
You do this to make it into a more formal presentation?
revise or rewrite
This is where all parts of a sentence match in number, verb, possession, etc?
sentence unity
What are the 4 types of sentences you should use throughout your written communication?
- simple
- compound
- complex
- compound-complex
This type of sentence expresses one complete thought?
simple
This type of sentence is a union of 2 or more simple sentences?
compound
This type of sentence is a simple sentence with a dependent clause attached to it?
complex
Name the standard sentence mechanics you should be aware of when writing?
- punctuation
- capitalization
- abbreviation
What are the common obstacles to sentence coherence?
- faulty order of sentence parts
- misplaced modifiers
- faulty parallelisms
- faulty relationship of ideas
This is where similar ideas or parts are not expressed in a parallel way?
faulty parallelisms
This is where the reader can't tell the relationship of sentence parts due to dangling modifiers or omissions?
faulty relationship of ideas
What are the 3 basic components of a paragraph?
- topic sentence
- support sentence
- closing sentence
The basic concept of this is all of the paragraph parts should be arranged so that their relationship is clear to the reader?
paragraph coherence
Name 5 examples of transitional devices you can use to show a contrasting relationship?
- but
- still
- however
- nevertheless
- yet
This is the person spoken to in writing? By using this, it allows the writer to maintain some personal relationship w/ the reader.
second person
What are the 3 common foroms of tense you will use in your communication?
- past
- present
- future
This shows if the subject acts or is acted upon?
voice
How do you use number to maintain paragraph coherence?
if controlling idea is singular, keep all references singular
The primary objective of this is to get your ideas down on paper in some form so you can edit and revise?
writing a draft
What should the editor be reading for each time your work is edited?
- content
- arrangement and flow
- readability and mechanics
This is a concise, written statement of a single idea or a single accomplishment and the impact?
bullet statement
What form of communication does the construction of a bullet statement resemble? Why?
- a telegram
- both are short and concise
What are the 2 types of bullet statements?
- single idea
- single accomplishment
Define the following formula: SAB=SAC+2
single accomplishment bullet = specific,accurate,concise, single accomplishment/achievement, and impact
What are the 3 attributes of an effective bullet statement?
- specific
- accurate
- concise
What are the 3 most common uses for bullet statements in the AF?
- EPR
- Award / Decoration Nomination
- Talking Paper
What are the 3 types of accomplishment bullet statements?
- action verb bullet
- modified verb bullet
- specific achievement bullet
What is an SIB?
single idea bullet
What 3 places would you most likely use an SIB?
- talking paper
- point paper
- bullet background paper
Where would you most likely use an SAB?
- EPRs
- Award/Decoration Nomination Package
Name 7 attention-getting devices you might consider when starting a presentation?
- rhetorical questions
- direct questions
- quotations
- illustrations
- a startling statement
- unusual or dramatic devices
- references to the importance of the theme
This is one requiring no answer? The answer is usually obvious.
rhetorical question
What are the phases of the speaking process?
- prewriting
- drafting
- editing
- presenting
This step in the process of speaking provides the audience with a road map of the info that is to follow?
overview step
This should restate the main points, the relationship between points, and the specific objective of the presentation?
summary
What devices are used to ensure the continuity of thought?
transitions and interim summaries
What are the 3 types of physical behavior?
- eye contact
- body movement
- gestures
According to Dr. Kline, what are the properties of voice?
- quality
- intelligibility
- variety
Articulation, pronunciation, vocal pauses, overuse of stock expressions, and substandard grammar are all factors of this?
intelligibility of a presentation
What 5 fundamentals of speech add variety to a presentation?
- rate
- emphasis
- pitch
- volume
- force