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43 Cards in this Set

  • Front
  • Back
4 Core Beliefs
Quality Product
Customer Service
Teamwork
Culture of Excellence
9 keys to "Culture of Excellence"
Passion for Product
Know Your Expo
Quick on Your Feet to Meet & Greet
Phone Tone
Take Time to Save Time
Clean the Seen & Unseen
Keep Your Look to the Book
Proper Planning Produces Profits
Unity in the Community
FRESH herb in Pizza sauce
Basil
mission statement
"To satisfy every customer through our passion for the perfect pizza"
Why no slices? Offer instead:
Because everything is made to order. Offer "MyPie" (10'')
"Customer Perspective"
Thinking like a customer to provide customer satisfaction.
"Four Expectations"
Greet
Treat
Serve
Satisfy
Greeting for

Guest:

Caller:
Guest: "Welcome to Flippers! Will this be for Dine-in or Carry-out?"

Caller: "Thank you for choosing Flippers. Will this be for Pickup or Delivery?"
3 Steps if customer is unhappy
1. LISTEN to the problem/explain that you will talk to the Manager.
2. Find the TICKET in the computer and reprint it.
3. Get the MANAGER/explain so their prepared with a solution before speaking to the customer.
3 ways to acknowledge Manager or co-worker when given a task or called upon
Heard, Thank you, or Repeat
When & where to discussion an issue.
When not busy, outside.
Fastest cook time starter
Garlic Bread (3-5)
Free dipping sauce
Pizza Sauce
How many pieces in

a. Garlic/Cheese/TomPesto Bread
b. Bread Sticks
c. Wings
a. 9
b. 6
c. 10
Wings cook time & why?
12-15 min because they are baked
Wing Flavors
Fiery Chipotle/Hot/Mild/BBQ/HM
Type of lettuce in salads
Romaine
Add dress cost?
$0.59
2 types of salads that come tossed in dress for Dine-In
Caesar & Chopped
Salad with nut allergy warning
Spinach & Gorgonzola
8 Dressings
Italian (house)
Balsamic
Raspberry Walnut Vinaigrette
Greek
Ranch
Blue Cheese
Honey Mustard
Caesar
Sandwich Sizes

Sub Roll:
Flatbread:
Sandwich Sizes

Sub Roll: 8''
Flatbread: 6'' x 6''
Notify customer

Steak & Cheese:
Sausage & Peppers:
Veggie Flat w/o Cheese:
Notify customer

Steak & Cheese: Caramelized Onions?
Sausage & Peppers: Red Peppers, Green Peppers, Caramelized Onions?
Veggie Flat w/o Cheese: No cheese makes it hard to eat w/o fork/knife
Come auto in Pizza Flipp
Pizza Sauce & Mozz
Cost to add toppings to Flipp
$0.99
# of Slices

MyPie (10''):
12'':
14'':
16'':
# of Slices

MyPie (10''): 4
12'': 8
14'': 8
16'': 8
# of servings

MyPie (10''):
12'':
14'':
16'':
# of servings

MyPie (10''): 1
12'': 2
14'': 3
16'': 4
Names of crust styles

Regular:
Thin:
Thick:
Names of crust styles

Regular: Traditional
Thin: Neapolitan Thin
Thick: Seasoned Thick
$ extra for thick crust

MyPie (10''):
12'':
14'':
16'':
$ extra for thick crust

MyPie (10''): $1
12'': $2
14'': $2
16'': $2
Only Specialty Pizza w/o Mozz
Smoked Bacon Florentine
$ to sub on Specialty Pizzas
Free
Specialty MyPie & Flipps?
Yes, $4 less than 12''
2 like "supreme"
Deluxe
Big Pie ($)
3 like "Margherita" (besides Margherita)
Fresca
Plain Cheese
Vesuvio ($)
3 Specialties for Vegetarian
Veggie Pe
Sonoma
California Classic
We can do 1/2 & 1/2 for all and 1/4's for what?
16'' but not specialties.
Noodles in all pastas
Penne
2 sauces in pastas
Marinara
Alfredo
Type of cheese topped on pasta
Marinara - Mozz
Alfredo - Asiago
Side with pastas
1 plank of Garlic Bread
Time for Lunch Specials
11am - 4pm
Lunch Specials delivery
No fountain drink. $1 more for bottle.
Side w/ Sandwich Lunch
Chips