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33 Cards in this Set

  • Front
  • Back
Why presentation skills are importatn 5
•It is highly sought after in business
•Recruiters look for it
•Managers desire it
•Business leader recognize its value
•Capture attention and keep people awake
Presentations are opportunities for people to demonstrate their competence, enthusiasm and leadership. 9
•Project report
•Department meetings
•Team leader to team
•Sale pitch training
•Proposal
•Speak at symposium
•Company representative to community
•Speech to the company
•Speech to stockholders.
Common presentation Issues 6
•Poor understanding of the audience
•Unclear reason for presenting
• Lack of organization
•time
•bad delivery
•lousy use of power point
RAISED
• Reason
• Audience
• Information
• Structure
• Examine
• Delivery
SID Triangle
• Information
• Structure
• Delivery
Reason
• Why am I here?
• Primary Reason- main reason
• Secondary Reason- You personally want to accomplish
Aggregated groups
general audience
Audience Individuals
members that are influential and or decision makers.
Audience Analysis
o WIIFM rule- what’s in it for me
o Do they care
o Attitude – do they feel positive, negative or neutral
o What motivates them
o Prior knowledge
o Educations- level of education- jarggin
o Voluntary- do they have to be there
o Time of day
o Setting
o Size of audience
Information
• Data- numbers
• Stores- vividly
• Pictures
• Case Studies- magazine, book or class to help you make a point.
• Past Experience-
Structure
o Purpose
• Introduction
 Hook
 Revel topic
 Preview – Agenda
 Credibility
 Goodwill
o Indicator
• Body
 Points
• Signal Conclusion
 Summary
 Memorable close
Delivery 10
• Eye contact
• Voice
• Stance
• Gestures
• Space and distance
• Language
• Polish
• Time
• Attire
• Notes
Stand 10
o Figleaf- crouch
o The monk
o The robot
o Tee-Pee
o Big Chill
o Hear attack
o At ease
o General- military
o Tea Cup Hip hop
o Hands in Pocket
Communication networks
regular patterns or paths along which information flows in an organization
Conflict factors
attributions
commitment
Entrapment
arousal & aggression
Reciprocity
organizational charts
a drawing or model that shows the levels of authority and reporting relationships in an organization
Critical incident questions
interview questions that ask the interviewee about a specific situation rather than a hypothetical oneq
Factual questions
questions that ask for verifiable, factual information rather than opinion
Bona fide occupational qualification (BFOQ)
a job requirement that is deemed reasonably necessary for the performance of a particular job; In employment interviewing, only questions exploring BFOQs are lawful
Diagnostic interview
an interview in which professionals (doctors, lawyers) gather information on their patients’ or clients’ needs
Panel interview
an interview conducted by a group of questioners with whom the candidate will work, who are commonly from different levels within an organization
Performance appraisal interview
an interview, usually conducted by a superior, in which the quality of a subordinate’s work is discussed
Immediacy
verbal and nonverbal behaviors that indicate closeness and liking
Masculine style of speech
culturally influenced style of speaking that focuses less on feelings and relationships and more on information, facts, knowledge, and competence.
Paralanguage
nonlinguistic vocal qualities such as rate, pitch, volume, and pauses
Rapport talk
language that creates connections, establishes goodwill, and builds community, more typically used by women
Relative words
terms that only have meaning in relationship to other (unspecified) terms
Triangle of meaning
a model illustrating the indirect relationship between an object, idea, process, or other referent and the word (or other symbol) used to represent it
The Coffee Controversy
THINK AHEAD—about what the consequences of your actions will be
The Ticket Grenade
HOW YOU SAY IT/WHEN YOU SAY IT
Talk to the Hand
RECOGNIZE FEELINGS
Phil
DON’T AVOID—conflict can be avoided if you DON’T avoid it;
Disconfirming messages
message that show a lock of valuing for other persons