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33 Cards in this Set
- Front
- Back
- 3rd side (hint)
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4 Stages of Team Development
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1.Forming
2.Storming 3.Norming 4.Performing ORDER IS IMPORTANT! |
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FEELINGS-
Excitement Anticipation Fear Optimism Anxiety Tentativeness |
FORMING
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Excitement Anticipation Fear Optimism Anxiety Tentativeness |
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FEELINGS-
Resistance Fluctuations in attitude about chances of success Impatience Hostility Discomfort |
STORMING
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Resistance Fluctuations in attitude about chances of success Impatience Hostility Discomfort |
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FEELINGS-
Safety Security Acceptance Relief Renewed Energy |
NORMING
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Safety Security Acceptance Relief Renewed Energy |
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FEELINGS-
Satisfaction Pride Excitement |
PERFORMING
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Satisfaction Pride Excitement |
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BEHAVIORS-
Define the team’s tasks Discuss issues and concepts Discuss symptoms or problems Complain Be overly polite |
FORMING
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Define the team’s tasks Discuss issues and concepts Discuss symptoms or problems Complain Be overly polite |
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BEHAVIORS-
Arguing Competition Defensive Choosing sides Establishing unrealistic goals Hostility |
STORMING
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Arguing Competition Defensive Choosing sides Establishing unrealistic goals Hostility |
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BEHAVIORS-
Members accept their roles Focus on process Comfortable sharing feelings, thoughts and concerns |
NORMING
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Members accept their roles Focus on process Comfortable sharing feelings, thoughts and concerns |
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BEHAVIORS-
Accept each other’s strengths and weaknesses Combine behaviors that maintain relationships with those that get the job done |
PERFORMING
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Accept each other’s strengths and weaknesses Combine behaviors that maintain relationships with those that get the job done |
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Know the Role of the Team Leader
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1.Manages the team
2.Serves as the contact point 3.Keeps the records 4.Serves as a team member 5.Ensures the goal is achieved |
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Know the Components of a News Release
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1.Title or Headline
2.Sub-title 3.Introduction/Lead 4.Body/Content 5.Company Bio 6.Ending Indicator - ### 7.Contact Information |
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Purpose of the Applicant/Planning Staff Meeting
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The author lists 2 objectives. They are to keep the applicant from:
1.Spending a significant amount of money on plans that won’t get approved 2.Spending a significant amount of money on plans when a simple application process is all that is needed |
1.Spending a significant amount of money on plans that won’t get approved 2.Spending a significant amount of money on plans when a simple application process is all that is needed |
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Public Noticing
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The requirement to publicize a meeting, workshop, or forum that will result in an official decision.
Any decision by an agency that requires a public hearing requires public noticing. |
Any decision by an agency that requires a public hearing requires public noticing. |
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4 Reasons that Public Participation is Important to the Land Use Approval Process
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1.Creates a link between planning and development
2.The opinions of citizens and stakeholders are heard 3.Land use decisions are based on standards and criteria, not popularity 4.Balances citizen involvement with land owner’s need for predictability |
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Communicating with the Generations
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1927-1945 – Traditionalists – Loyal
1946-1964 – Baby Boomers – Optimistic 1965-1980 – Generation X – Skeptical 1981-1999 – Millennials - Realistic |
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Generational Influences
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1.Traditionalists – the Great Depression, WWII
2.Baby Boomers – Viet Nam War, Watergate, Civil Rights Movement, Women’s Movement, Environmental Movement 3.Generation X – Challenger Disaster, 1st Gulf War, 9/11, Latchkey Kids, Divorced Parents, Working Moms 4.Millennials – 9/11, War on Terror, Child-centric society, technology |
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4 Criteria for Measuring Civic Engagement*
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1.Electoral Engagement
Registering to vote Voting 2.Non-electoral Engagement Contacting a public official Boycotting or buying a product based on the values of the company 3.Group Engagement Belonging to any group: religious, sports, civic, etc. 4.Community Engagement Any volunteer activity Going to a public meeting Doing favors for neighbors Working to solve a community problem *According to the National Conference on Citizen Engagement |
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Thomas Kilman Conflict Resolution Model
Competition |
Assertiveness- High
Cooperation- Low |
Assertiveness- High Cooperation- Low |
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Thomas Kilman Conflict Resolution Model
Avoidance |
Assertiveness- Low
Cooperation- Low |
Assertiveness- Low Cooperation- Low |
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Thomas Kilman Conflict Resolution Model
Compromise |
Assertiveness- Middle
Cooperation- Middle |
Assertiveness- Middle Cooperation- Middle |
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Thomas Kilman Conflict Resolution Model
Collaboration |
Assertiveness- High
Cooperation- High |
Assertiveness- High Cooperation- High |
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Thomas Kilman Conflict Resolution Model
Accomodation |
Assertiveness-Low
Cooperation- High |
Assertiveness-Low Cooperation- High |
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Conflict ResolutionReasons to agree to a resolution
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1.Feel their interests have been considered and respected
2.Have been involved in the shaping of the solution (weigh in to buy in) 3.Have developed a working relationship with the other parties 4.See how the solution is linked to their self-interests 5.See the solution as fair and necessary 6.Perceive the risk of not accepting the solution to be greater than the cost of accepting the solution |
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Conflict ResolutionReasons to Remain Adversarial
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1.Don’t understand the solution
2.Don’t understand why the solution is good for all parties 3.Think the status quo is fine 4.Perceive they are being treated unfairly 5.Believe that what they are being asked to do is unnecessary 6.Think they have other options that are better for them |
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BATNA
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Best Alternative to a Negotiated Agreement
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Government in the Sunshine Law
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Establishes the basic right of access to most meetings of boards, commissions and other governing bodies and local government agencies or authorities.
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4 Reasons Stakeholders Engage in Public Participation
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1.Affected economically
2.Use or want to use a resource 3.Live in proximity of the issue 4.Have a legal mandate affected by the issue |
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Conflict of Interest--Bribe
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A monetary interest in the outcome of a decision by the decision maker or a member of their immediate family.
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Bribe |
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Ex Parte Contact
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Contacts that occur between the decision maker and a person interested in the decision outside the public process and not in the public record .
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Florida Administrative Weekly
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2 Limitations:
1.Limitations relative to quickly noticing a meeting 2.Although accessible to the public via the internet, the public may not think to look there |
1.Limitations relative to quickly noticing a meeting 2.Although accessible to the public via the internet, the public may not think to look there |
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Know what is meant by “self-selecting”
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People who typically have a stake in the outcome.
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4 Reasons it is Important that Regulatory Agencies Retain Final Decision Making
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1.Stakeholders are self-selecting
2.Local governments are given a legal mandate (legislation enabling local jurisdiction) 3.Local governments have budget considerations 4.Local governments have the responsibility to weigh undesirable impacts of one community against the beneficial impacts for the larger society |
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5 Aspects of Technical Decisions that Regulatory Agencies are Expected to Have or Demonstrate
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1.Standards
2.Regulations 3.Science 4.Technology 5.Expertise |