HCAD 302 Final

focused visionary, supporting change, communication, visible presence

focused visionary- strategic management, supporting change-process management effective communication- human resources- satisfaction

focuses on the who…. Then the what

 Create a sense of urgency
 Form a powerful coalition
 Create a vision for change

 Empathy
 Awareness
 Stewardship
 Building a community
 Empowerment
 Valuing people
 Display authenticity

• Charisma or idealized influence
• Inspirational motivation
• Intellectual stimulation
• Individualized consideration

• Normally involves some threat, real or perceived of personal loss for those involved

• Change in business is natural and good
• People’s reaction to change is unpredictable and irrational
• Nothing has greater potential to cause failures or loss of production thean change

increasing the spiritual, social, or economic strength of individuals and communities

creating a climate of sharing information

management by walking around- form the basis of an open corporate culture

employees may suspect that MBWA is an excuse for managers to spy, administrator may fear they don’t understand the employee’s tasks or health conditions of residents, walking around for the wrong reasons

is used when leaders tell their employees what they want done and how they want it accomplished without getting the advice of their followers

involves the leader including one or more employees in the decision making process

allows the employees to make the decision

stakeholders, investment, types small owner, regional, national

governance, board, mission, types community based, religious based, independent or multisite organization

citizenry representatives

o Legitimate
o Reward
o Coercive
o Expert
o Referent

o Economic
o Structural
o Cultural
o Social
o Psychological
o The most prominent source of conflict is derived from a lack of resources

o Conflict Resolution
 Negotiation
 Counseling
 Mediation
 Diplomacy
 Advocacy
 Community building
 Prayer

based on the development of relationships during the negotiation process as opposed to the emphasis on issues or points of conflict- may be appropriate in negotiations that do not have significant consequences for the parties involved

based on minimizing the importance of the relationships for the importance of the issue- the negotiator can take advantage of strength in the face of weakness to impose an agreement- well suited for short term relationships or where there are multiple alternative negotiations available

works from a sense of fairness, giving an incremental concession to the other party in exchange for a similar concession, allows both sides to build a trust relationship during the course of the negotiation

the process or technique of promoting, selling, and distributing a product or service

cause or promote the sale of a product or service

company enters the market for a product that already exists

company moves to expand the products it sells

 Adult Children
 Women 40 +

 Presence
 Coordinating
 Spokesperson
 Support

 Product
 Price
 Place
 Promotion

 Top of Mind Awareness
 It is important because you want your building to be the first place people think of when they think long term care so that they are more aware and know about you and your building

 Baby Boomers

 Religion 33%
 Education 13%
 Health 7%
 Human services 9%
 Gifts to foundations 10%
 Art and humanities 4%
 Public/social benefits 8%

individuals 75%
 Bequests (from someone’s estate) 7%
 Corporations 5%
 Foundations 13% specific giving criteria

make life better for others

developing relationships satisfaction, recognition, tax benefit

 Sales and Marketing
• Really stressed the importance of having events at your building to attract potential customers and then the importance of follow up

 Improve quality of care- reduce antipsychotics
 Home and community based services
 Touched on health care reform act
 Reorganization going on- children and aged not fighting over services
 Combining some agencies- parents with disabled children
 Being legislatively connected

(Financial, Employee Satisfaction, and Customer Service)