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35 Cards in this Set
- Front
- Back
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What type of communication does not depend on the 5 basic senses?
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Nonverbal
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Supply requirements and doctor’s preference card are examples of what types of communication that enables other departments to relate to the surgical site?
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Requisitions
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__________ is a state of severe difficulty, pressure, or strain that can cause bodily or mental tension.
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Stress
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Which of the following is NOT a true statement of psychosocial stress?
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All patients react to their fears and anxiety in the same way.
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“Is there something you’d like to talk about” is an example of what?
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Using broad opening questions.
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Which of the following is NOT a goal of communication?
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To criticize the other person
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_________ is an example of a block to therapeutic communication.
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Defending
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A patient says, “I wish I were dead.” What is the most appropriate response?
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“This must be a very difficult time for you.”
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Which of the following is NOT a positive way of coping with stress?
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Shallow breathing.
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Which of the following is NOT true about effective communication for a patient undergoing surgery?
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The patient is better off not communicating their feelings and emotions or physical needs to the surgical team.
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What do relationships benefit from?
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Effective communication.
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A __________ relationship is between the health care team and the patient and the patient’s family.
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Therapeutic
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Which of the following is NOT true about using clichés?
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They reduce the patient’s anxiety.
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To listen effectively, focus on the _________, not the _________.
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message; speaker
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“You’re shaking. You seem upset. Am I wrong?” is an example of what?
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Sharing observations with the patient.
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Which of the following is NOT a block to communication?
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“Are you saying that. . .”
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Paraphrasing what was heard _____________.
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Helps to ensure that messages are properly received.
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Which of the following is NOT a characteristic of social relationships?
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Goal directed
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The _________ level of Maslow’s hierarchy of human needs includes affection, love, acceptance, kindness, and belonging.
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Social
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Which of the following is true of in-service programs?
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Allows departments to communicate policy.
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What type of communication depends on the abilities to read, write, and see?
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Written
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Which of the following demonstrates good communication while in surgery?
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Understanding signals and gestures.
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________ communication is sent in ways other than by words.
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Nonverbal
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Which of the following is NOT one of the components of effective speaking?
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Listen only to verbal feedback.
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Which of the following is a characteristic of a good communicator?
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Focuses on the speaker.
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A ___________ relationship is guided by ethical code and policies of the institution, along with courtesy.
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Professional
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_______ level of Maslow’s hierarchy of human needs includes approval, recognition, prestige, and status from others.
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Ego
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What is the correct order of Maslow’s hierarchy of human needs from the most basic to the highest?
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Physiological, security, social, ego, self-actualization
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Because patient records are __________, miscommunication causing inaccurate information to be recorded can result in law suits.
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Legal documents.
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Communication is the process by which information is exchanged between individuals involving words, symbols, and ________.
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Behavior
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What is an appropriate response to patient fear and anxiety?
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Helping patient with breathing techniques.
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Effective communication can influence __________.
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All of the above
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Which of the following is NOT an essential component of effective communication?
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Feelings
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Which of the following is NOT a purpose of communication among hospital team members?
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To entertain each other during surgery.
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Which level of Maslow’s hierarchy of human needs is the most important to provide for the patient?
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Correction of physiological problem.
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