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8 Cards in this Set
- Front
- Back
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What are the key words for Change Management?
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Known state to known state
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What is the mission statement?
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To ensure that all changes are evaluated for risk, with minimal impact on service availability and quality.
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What is the document used to control the change process?
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Request for Change
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What is the output to the change control process?
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Forward Schedule of Change
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Identify the advisory groups for Change Management.
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Change Advisory Board
Change Advisory Board/Emergency Committee |
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In the event of an urgent change, what might be reduced?
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In the event of an urgent change the CAB Emergency Committee is consulted instead of the full CAB, and testing can be reduced
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What are example categories for Change?
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Minor, Significant, Major
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What are some of the benefits of Change Management?
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• Tracks changes and assesses their impact, costs, benefits, and risks.
• Increases visibility of IT to the business. • Improves operating costs by effectively planning and scheduling workloads. • Reduces incidents through fewer failures. |
