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9 Cards in this Set
- Front
- Back
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Answer Within _ Rings
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4
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Approved Greeting
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"Thank you for calling Extended Stay America in Fife. This is ______. How May I help you?"
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Reservation information needed
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Match day w/date & # of people +pets if applicable
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Qualify the caller
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"May I ask What brings you to the area?"
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Have you stayed at our hotel before? (NO)
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List 4 room benefits
-Recliner -Satelite TV, 2 showtimes -Well equiped Kitchen W/__ -Free Local Calls & voicemail -24H coin opperated laundry |
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Have you stayed at our hotel before? (YES)
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List 2 room benefits
--Recliner -Satelite TV, 2 showtimes -Well equiped Kitchen W/__ -Free Local Calls & voicemail -24H coin opperated laundry |
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Repeat:
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Provide:
-Reservation dates -Room Type -# of people -Room rate + Tax |
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Ask to confirm..
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May i book this reservation for you now?
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Resistance Question?
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"Do you have any other questions about the hotel or the area that I can answer that would help you make your decision?"
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