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27 Cards in this Set
- Front
- Back
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a collection of feelings and beliefs
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attitude
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The collection of feelings and beliefs that managers have about their current jobs
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job satisfaction
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a feeling or state of mind
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mood
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a measure of how well or how productively resources are used to achieve a goal
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emotions
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the people and groups that supply a company with its productive resources and so have a claim on and stake in the company
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stakeholders
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the willingness of one person or group to have faith or confidence in the goodwill of another perso, even though this puts them at risk
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trust
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differences among people in age, race, gender, ethnicity, religion, sexual orientation, socioeconomic background, and disabilities
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diversity
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a metaphor alluding to the invisible barriers that prevent minorities and women from being promoted to top corporate positions
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glass ceiling
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the process through which people select, organize, and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them
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perception
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Simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people
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stereotype
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an organization that operates and competes in more than one country
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global organization
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individuals and organizations that provide an organization with the input resources it needs to produce goods and services
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suppliers
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organizations that help other organizations sell their goods or services to customers
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distributors
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individuals and groups that buy the goods and services an organization produces
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customers
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organizations that produce goods and services that are similar to a particular organization's goods and services
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competitors
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customers' preference for the products of organizations currently existing in the task environment
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brand loyalty
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feelings, beliefs, and hunches that come readily to mind, require little effort and information gathering, and result in on the spot decisions
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intuition
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the degree of probability that the possible outcomes of a particular course of action will occur
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risk
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a planning exercise in which managers identfy organizational strengths and weaknesses and environmental opportunities and threats
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SWOT analysis
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making products at home and selling them abroad
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exporting
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selling products at home that are made abroad
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importing
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allowing a foreign organization to take charge of manufacturing and distributing a product in its country or world region in return for a negotiated fee
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licensing
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selling to a foreign organization the rights to use a brand name and operating know how in return for a lump sum payment and a share of the profits
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franchising
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a management technique that focuses on improving the quality of an organization's products and services
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total quality management
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the stock of raw materials, inputs, and component parts that an organization has on hand at a particular time
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inventory
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a technique used to improve quality by systematically improving how value chain activities are performed and then using statistical methods to measure them
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six sigma
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the members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion
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core members
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