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42 Cards in this Set
- Front
- Back
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a manager that is responsible for facilitating team activities toward goal accomplishment.
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Team Leader
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Facilitating team performance; Responsible for managing external relationships; Responsible for internal team relationships.
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Team Leader Responsibilities
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(1)to others: abrasive, intimidating, bullying style.
(2)Cold, aloof, arrogant. (3)Betrayal of trust. (4)Overly ambitious: thinking of next job, playing politics. (5)Specific performance problems with the business. (6)Overmanaging: unable to delegate or build a team. (7)Unable to staff effectively. (8)Unable to think strategically. (9)Unable to adapt to boss with different style. (10)Overdependent on advocate or mentor. |
top ten mistakes made by managers
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1) Stage one: Initial expectation---thinking they are the boss, formal authority, manage tasks, then find out job is not managing people.
(2) After 6 months---Initial expections were wrong, job is faced pace, heavy workload, job is to be problem-solver and troubleshooter for subordinates. 3) After a year---No longer “doer”, communication, listening and positive reinforcement, learning to adapt to and control stress, job is people development. |
stages in the transition to management
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It is a theory that holds that companies go through long, simple periods of stability (equilibrium), followed by short periods of dynamic, fundamental change (revolution), and ending with a return to stability (new equilibrium).
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punctuated equilibrium theory and about organizational change
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A group of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.
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advocacy group
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Public communications- relies on voluntary participation by the news media and the advertising industry to get the advocacy group’s message out.
Media advocacy approach-framing issues as public issues; exposing questionable, exploitative, or unethical practices; and forcing media coverage by buying media time or creating controversy that is likely to receive extensive news coverage. |
between the public communications and the media advocacy approach
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maintaining planning flexibility by making small, simultaneous investments in many alternative plans.
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option-based planning
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a cushion of extra resources that can be used with options-based planning to adapt to unanticipated change, problems, or opportunities.
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slack resources as they relate to planning
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______ only cover one unique one time only event
______ are used repeatedly to handle frequently recurring events. |
difference between a single use plan and a standing plan
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________ more specific than ________ because they indicate the series of steps that should be taken in response to a particular event whereas ________ use general courses of action.
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difference between a policy and a procedure
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creating or acquiring companies in completely unrelated businesses.
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unrelated diversification
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creating or acquiring companies that share similar products, manufacturing, marketing, technology, or cultures.
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Related diversification
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Single businesses with no diversification are _______because if the single business fails the entire business fails. So competing in a variety of different businesses is ______.
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relationship between diversification and risk
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The process of achieving desired results through the efficient use of human &
material resources & through the utilization of effectiveness & efficiency |
management
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2 key concerns of management
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Effectiveness & Efficiency
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Effectiveness is concerned with...
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doing the right thing in the right time, in the right way; goal attainment
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Efficiency is concerned with...
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reducing waste or minimizing resource costs since many resources are scarce. “Getting more bang for the buck.”
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How are efficiency and effectiveness related
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More concerned with efficiency, the harder it is to be effective (i.e. when you try too hard to cut costs, you can loose sight of your goals) Effective companies tend to be efficient
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important resource as manager
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Human resources [people] (Injellitance - incompetence + jealousy…is a big threat)
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management art or science?
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both
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How is management an art?
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b/c it’s an extension of people’s personalities; it can not all be taught & there are many different management styles that can be successful
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How is management a science?
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b/c we develop theories of managing & then test them using the scientific method w/ empirical evidence
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How did managemenet become important?
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Industrial Revolution changed how work was performed; dividing up labor causes a need for managers
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basic change in the industrial revolution
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Skilled craftsman use of machinery & division of labor (skilled labor decreased)
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What happened to productivity (supply), prices, & demand as a result of the industrial revolution?
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Production increased, prices decreased, demand increased
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What was the pivotal event of our time, according to Drucker?
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The switch from owner/manager to professional manager
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Why do most businesses fail?
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Poor management
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Describe a first line manager
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Ensures that the plans developed by top managers & middle managers are implemented by laborers w/ minimum costs Foreman, supervisor
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Describe a middle manager.
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Taking the plans from top level management & put them into
action for 1st line management…integrate & interpret these plans! Plant manager, department head, division head |
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What happened to productivity (supply), prices, & demand as a result of the industrial revolution?
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Production increased, prices decreased, demand increased
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What was the pivotal event of our time, according to Drucker?
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The switch from owner/manager to professional manager
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Why do most businesses fail?
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Poor management
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Describe a first line manager
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Ensures that the plans developed by top managers & middle managers are implemented by laborers w/ minimum costs Foreman, supervisor
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Describe a middle manager.
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Taking the plans from top level management & put them into
action for 1st line management…integrate & interpret these plans! Plant manager, department head, division head |
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What happened to productivity (supply), prices, & demand as a result of the industrial revolution?
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Production increased, prices decreased, demand increased
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What was the pivotal event of our time, according to Drucker?
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The switch from owner/manager to professional manager
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Why do most businesses fail?
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Poor management
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Describe a first line manager
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Ensures that the plans developed by top managers & middle managers are implemented by laborers w/ minimum costs Foreman, supervisor
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Describe a middle manager.
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Taking the plans from top level management & put them into
action for 1st line management…integrate & interpret these plans! Plant manager, department head, division head |
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What is corporate downsizing? What happens? What level of management is most adversely affected?
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-Cutting costs (“Cut the fat, by reducing costs by ppl.”)
- Efficiency oriented - Often done by eliminating middle management levels; staff management is farmed off to consulting firms & everyone else that remains does more work; technology & computers help for faster communications, but often those people left have “survivors syndrome” where they become stressed, overworked, & think they are the next to leave since their friend’s were just fired & as a result, their productivity decreases. |
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Descrive a top manager
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Plan & legitimize for the organization
-CEO, CFO, CIO, chairman of the board, executive vice president |
