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42 Cards in this Set
- Front
- Back
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why do we make decisions as managers?
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to accomplish goal efficiently
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do managers make more programmed decisions or non pregrammed decisions?
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more programmed
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which decision making condition is most common? least? Most difficult?
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most common/ risk
least common/ certainty most difficult/uncertainty |
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What is the key to making good decisions under risk ?
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accurately determining the probabilities associated
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Every programmed decision was once a ___
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non programmed
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Traditional = ______
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certainty
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picking the 1st alternative
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Satisficing
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- a labor saving device a short cut, a rule of thumb
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heuristic
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behavior model =
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risk/uncertainty
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Irrationality =
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uncertainty
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What is the purpose of brainstorming?
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generate solutions/ no criticism allowed
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Can inhibitions be totally eliminated in brainstorming?
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no
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What 2 techniques does syneticss use?
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Fantasy and analagy
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in synetics what is the job of the fascilitatior
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to STRUCTURE the problem
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in synetics what is the job of the technical support
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to AID the group
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Whats the problem with the synetics?
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You gotta EVALUATE them
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What research is the NGT based on?
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5 individuals working alone
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How is the NGT different from brainstorming and synetics.
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it restrics verbal interaction
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What are the two defining characteristics of the delphi technique?
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Members never meet/remain anonymous
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Do ppl pay more attn to descriptive qualitative information or statistical
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descriptive/qualitative
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the postive advantages of bringing a group together like synergy , diverse viewpoints and checking errors.
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assembly effect
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the negative consequences of bringing a group together
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process losses
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What is the optimal size for a decision making group?
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5 or 7 (odd)
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What is the leveling effect?
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the compromise that takes place in GDM
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Which is more efficient/ group or individual decision making?
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long term is group
short term is indiviual |
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What function of management is concerned with job design and organization design
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Organizing Function
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to do a piece of work from beginning to end
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task identity
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how do unions feel about any attempt from mgmt to redesign jobs,
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they resist it bc they dont trust management
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Self ruled/ self governed
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autonomy
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what is job breadth similar too?
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skill variety
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what is job depth similar too
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autonomy
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where you do one task over and over again its a ___ job
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specialized job
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what is one advantage of specialized jobs
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effiency
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what is the purpose of job enlargement
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to break up the boredum
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What 2 characteristics does job enlargement increase?
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skill variety/task identity
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the motivational benefits of job enlargement increase?
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short lived
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Enrichment always leads to ____
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enlargement
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What step in the redesignprocess is job enlargement?
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combine tasks
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what step in the redesign process is most important?
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vertical loading
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What employee factors should be taken in consideration when designing jobs?
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Ability and Motivation
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when you see the job as a means to an end
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intrumental
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when you see a job as an end itself
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expressive
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