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12 Cards in this Set
- Front
- Back
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Communication
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The transfer and understanding of meaning
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Main Functions of Communication
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To control, motivate, express emotion, and to pass on information
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Communication Process Parts
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1. Sender (creates, encodes, and sends message)
4. Channel 5. Receiver (receives, decodes, and provides feedback for message) 6. Noise 7. Feedback |
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Two General Communication Channels
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Formal and Informal
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Formal Communication Channel
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Established by an organization and carries professionally related messages
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Informal Communication Channel
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Medium that carries social/personal messages and usually is spontaneous
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Noise
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Interference that distorts a sent message (i.e. cultural differences)
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Feedback
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Communicates whether understanding was achieved
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Direction of Communication
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Lateral, Upward, and Downward
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Upward Communication Flow
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Communication that originates from a lower level and flows on up to a higher level
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Downward Communication Flow
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Communication that originates from a upper level and flows on down to a lower level
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Lateral Communication Flow
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Communication between a sender and receiver who are both on the same level
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