MIS Ch5

Conducting business activities(i.e. buying, distributing, selling, marketing) electronically over computer networks such as the Internet, extranet, and corporate network.

A subset of e-commerce where all the participants are organizations.

A form of e-commerce in which customers deal directly with an organization and avoid intermediaries.

A subset of e-commerce that involves consumers selling directly to other consumers.

The use of information and communications technology to simplify the sharing of information, speed formerly paper-based processors, and improve the relationship between citizen and government.

The direct sale from business to consumer through electronic storefronts, typically designed around an electronic catalog and shopping cart model.

A single web site that offers many products and services at one Internet location.

An electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

The identification of specific markets to target them with advertising techniques.

Occurs when a firm obtains detailed information about a customers behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customize its entire relationship with that customer.

A method of billing whereby a vendor posts an image of your statement on the internet and alerts you by e-mail that your bill has arrived.

Tools used to develop a Web site, including HTML or visual web page editor, software development kits, and web page upload support.

Software that uses Web editors and extensions to produce both static and dynamic web pages.

Web pages that always contain the same information

Web pages containing variable information that are built to respond to a specific web visitors request.

Software modules supporting specific business processes that users can interact with over a network on an as-need basis.

An attachment to an email message or data embedded in a web site that verifies the identity of a sender or web site.

A trusted third party organization or company that issues digital certificates.

A communications protocol is used to secure sensitive data during e-commerce.

An amount of money that is computerized, stored, and used as cash for e-commerce transactions.

A credit card sized device with an embedded microchip to provide electronic memory and processing capability.

A system central to the organization that ensures information can be shared across all business functions and all levels of management to support the running and managing of a business.

A form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit or batch

A form of data processing where each transaction is processed immediately, without the delay of accumulating transactions into a batch.

The process of data collection, data editing, data correlation, data manipulation, data storage, and document production.

Capturing and gathering all data necessary to complete the processing of transactions.

The process of checking data for validity and completeness.

The process of reentering data that was not typed or scanned properly.

The process of performing calculations and other data transformations related to business transactions.

The process of updating one or more databases with new transactions.

The process of generating output records and reports.

A formal plan describing the actions that must be taken to restore computer operations and services in the event of a disaster.

A check of a firms TPS systems to prevent accounting irregularities and/or loss of data privacy.

The most efficient and effective ways to complete a business process.

A system that helps a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to retain loyal customers.