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11 Cards in this Set
- Front
- Back
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Communication
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A Complex, ongoing, dynamic process, in which the participants simultaneously create shared meaning in an interaction.
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Diagonal communication
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Communication involving individuals at different hierarchical levels.
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Downward communication
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Communication, generally directive, given from an authority figure or manager to staff.
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Fogging
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Communication technique in which one agrees with part of what was said.
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Intersender conflict
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Difficulty in interpreting the intended meaning of a message to two conflicting messages received from differing sources.
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Intrasender conflict
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Difficulty in interpreting the intended meaning of a message due to incongruity between verbal and nonverbal communication.
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Lateral communication
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Communication that occurs between individuals at the same hierarchical level.
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Metacommunications
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Nonverbal messages in communication, including body language and environmental factors.
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Negative assertion
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Communication technique in which one accepts some blame for what was said.
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Negative inquiry
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Communication technique used to clarify objections and feelings (e.g. I don’t understand…)
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Upward communication
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Communication that occurs from staff to management.
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