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18 Cards in this Set
- Front
- Back
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JOB SATISFACTION
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A pleasurable emotional state resulting from the appraisal of one’s job or job experiences.
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VALUES
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Things that people consciously or sub-consciously want to seek or attain.
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VALUE- PERCEPT THEORY
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A theory that argues that job satisfac-tion depends on whether you perceive that your job supplies the things that you value
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JOB CHARACTERISTICS THEORY
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A theory that describes the central char-acteristics of intrinsically satisfying jobs.
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VARIETY
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The degree to which the job requires a number of different activi-ties that involve a number of different skills and talents.
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IDENTITY
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The degree to which the job requires com-pleting a whole, identifiable piece of work from begin-ning to end with a visible outcome.
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SIGNIFICANCE
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The degree to which the job has a substantial impact on the lives of other people, par-ticularly people in the world at large.
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AUTONOMY
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The degree to which the job provides freedom, independence, and discretion to the indi-vidual performing the work.
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FEEDBACK
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The degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing.
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GROWTH NEED STRENGTH
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A trait that captures whether employ-ees have strong needs for personal accomplishment or developing themselves beyond where they currently are.
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JOB ENRICH-MENT
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When the duties and responsibilities associated with a job are expanded to provide more variety, iden-tity, significance, autonomy, and feedback.
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MOODS
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States of feeling that are often mild in inten-sity, last for an extended period of time, and are not explicitly directed at or caused by anything.
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Moods can be categorized in two ways:
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pleasantness and engagement.
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EMOTIONS
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States of feeling that are often intense, last for only a few minutes, and are clearly directed at ( and caused by) someone or some circumstance.
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EMOTIONAL LABOR
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The need to manage emotions to complete job duties successfully
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EMOTIONAL CONTAGION
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A process whereby one person can “ catch” or “ be infected by” the emo-tions of another person.
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Emotions are always ...
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about something.
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LIFE SATISFACTION
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The degree to which employees feel a sense of happiness with their lives.
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