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94 Cards in this Set

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What is ops?
deciding what resources are needed, when they will be needed, where it will be done, how it will be designed and who is the person to work on it
What is a system?
a set of interrelated parts that must work together
- interrelationshisp
-whole is greater than the sum of its parts
- output and objectives of the organization take precedence over those of any one subsystem
Who is the father of scientifc Managment?
Frederick Winslow Taylor
Who created the idea of the division of labor?
Adam Smith
What is eoq ordering?
Reorder Point – item is reorderd when item runs out
-the ideal situation is when you have enough inventory on hand that when you do run out your
What is the A-B-C approach?
Classifies inventory according to some measure of imporatance and allocating control efforts accordingly
-important with customer service
-cycle counting – physically counting the inventory on stock
-A very important
-B moderately important
-C Least important
What is the economic order quantity model?
- The order size that minimizes total annual cost
What is the economic production quantity model?
- Orders received incrementally
- Can use batch mode production
What are the different functions of inventory?
Meet demand
Production requirements- seasonal inventories
Decouple Operations – Decreasing inventory buffers
Protect against stockouts- protect against losing all of your inventory
Take Advantage of order cycles – Cycle Stock – a large amount of stock
Hedge Against Price Increases
Permit Operations – Little Laws – the average amount of inventory in a system is equal to the product of the average demand rate and the average time a unit is in the system
Quantity Discounts
What are the different types of inventory?
1. Raw Materials and Purchased Parts
2. Partially Completed Goods
3. Finished Good Inventories
4. Tools and Supplies
5 Maintenance and Repairs
6.Goods in transit
Who is Joseph M. Juran?
can manage the quality
-created quality trilogy
- statistical method
Who is Feigenbaum?
-created total quality field
Who is Crosby?
Zero Defects
Quality is Free
Who is Ishikawa?
-created quality circles and cause and effect diagram
Who is Taguchi?
Created the Taguchi Loss Function – Cost Control measure
Who is Ohno and Shingo?
Created the concept of continuous improvement?
Who is W. Edwards Deming?
-Deming Prize
-setup up quality management in Japan
-14 Points
-Psychology was the most powerful elecment of profound knowledge
Who is Walter Shewhart?
-Father of statistical quality Control
-Focused on the technical aspect
What is quality?
-the ability of a product or service to consitenly meet or exceed customer expectations
What are the consequences of poor quality?
- Loss of business
-Liability
-Productivity
-Costs
What are appraisal costs?
-ensure quality or uncover defects
- related to good quality
What are appraisal costs?
-ensure quality or uncover defects
- related to good quality
What are prevention costs?
- costs of preventing defects from occurring
-related to good quality
What are failure costs?
- costs caused by defective parts or products or by faulty services
-related to poor quality
Total Quality Management
involves everyone in an organization in a
continual effort to improve quality and
achieve customer satisfaction.

W. Edwards Deming.
Type 1 Errors
is randomn or not in control when it is really not random or in control
Type II
is not random or in control when it is really random or not in control
statistical process control
statistical evaluation of the output of a process during production.
High Volume Products
little inspection
-costs are low for passing defective items
-automated
Low Volume Products
High inspection
-costs are higher to pass a defective item
What is the point of control Charts?
“Control charts are based on the premise that a process which is stable will reflect randomness: statistics of samples taken from the process (means, number of defects, etc.) will conform to a sampling distribution with known characteristics, so that statistical significance tests can be performed on sample statistics; and successive samples will not reveal any patterns which will enable prediction of future values other than specification of range of variability..”
product layout
a layout that uses standardized processing operations to achieve smooth, rapid, high-volume flow.
process layout
a layout that can handle varied processing requirements.
fixed-position layout
layout in which the product or project remains stationary and workers, materials and equipment are moved about as needed.
cellular production
layouts in which machines are grouped into a cell that can process items that have similar processing requirements.
job shop
layouts for the production of a low volume of each of a large variety of goods (or services).
batch processing
layouts for the production of a moderate variety of end items in batches.
Repetitive
- higher volumes of standized gooeds
-only slight flexibility of the equipment is needed
-assembly line
Continous
- a electricity facility
Projects
Simple to Complex
-nonrepetivite set
-Titanic
computer-aided manufacturing (CAM)
he use of computers in process control.
computer-integrated manufacturing
a system for linking a broad range of manufacturing systems through an integrating computer system.
flexible manufacturing system (FMS)
a group of machines designed to handle intermittent processing requirements and produce a variety of similar products.
numerically controlled (NC) machines
cutting machines that are directed by a tape produced by a digital computer.
group technology
grouping items that have similar design or processing characteristics into part families.
automation
machinery that has sensing and control devices that enable it to operate automatically.
Fixed Automation
Detroit Type of automation, fixed sequence of operations,
low cost and high variety
Programmable Automation
variety of low volume products in small batches
Flexible Automation
less changeover time, more customizable
- less need for batch processes
Warehouse and Storage Layouts
- products that are ordered the most are put in the front, and vice versa
- items that are closely related are grouped together
Retail Layouts
cost minimization and product flow
-Traffic Patterns and traffic flow
Office Layout
- openness, low rise office walls
Automation in Services
-atm machines, online banking, and electronic funds transfer
What is operations?
are those ongoing recurring activities involved in the running of a business for the purpose of producing value for the stakeholders.
suboptimization
Situation where a process, procedure, or system yields less than the best possible outcome or output, caused by a lack of best possible coordination between different components, elements, parts, etc.
certainty
the event that will occur is known beforehand.
risk
there is a known probability distribution for the events.
uncertainty
the possible events that could occur are known, but the probability distribution is unknown.
maximin criterion
a pessimistic view of the possible outcomes of the decision process under uncertainty; select the alternative with the best of the worst payoffs.
maximax criterion
an optimistic approach to decision making under uncertainty; select the alternative with the best single payoff.
Laplace criterion
assign equal probabilities to all events, and choose the alternative with the highest expected value.
minimax regret criterion
a cautious approach to decision making under uncertainty; the absolute value of the difference between the payoff associated with an alternative-event pair (A, E) and the highest payoff for any decision in the E column of the matrix.
expected monetary value (EMV) criterion
the best expected value among the alternatives.
expected value of perfect information (EVPI)
the expected payoff assuming certainty minus the optimal payoff under risk; also the least expected value of the regret.
decision tree
a schematic representation of the available alternatives and their possible consequences.
Sensitivity analysis
determining the range of probability for which an alternative has the best expected payoff.
design for operations
taking into account the capabilities of the organization to deliver a particular product or service.
design for recycling
designing products to allow for disassembly in order to recover components and materials for reuse.
design for manufacturing (manufacturability)
designing products with manufacturing capabilities in mind, so as to make them easy to produce, and to make it easy to avoid mistakes.
quality function deployment
integrating the "voice of the customer" into product and service design.
What is the Toyota Production System?
Key Points to Follow:

“Eliminate Waste”-

Defects
Overproduction
Transportation
Waiting
Inventory
Motion
Processing itself
What are the steps for the theory of Constraints?
Identify the Constraint

Decide how to Exploit the Constraint

Subordinate and Synchronize everything to the above decision

Elevate the performance of the constraint

If the constraint shifts, go to 1
What is Synchronous Management?
The resources and activities of an organization are elements of an interdependent network, and as such will be managed to optimize the performance of the entire organization.

-Emphasis Productivity
What is Lean Production?
Highly coordinated system that uses minimal resources and produces high-quality goods or services.
What is Just In Time?
A highly coordinated processing system in which goods move through the system, and services are performed, just as they are needed
What did Henry Ford Say?
Eliminating those tiny wasteful practices, he wrote, could make a big difference between success and failure."
Goal of JIT?
A Balance System
What is little JIT?
narrow focus
Scheduling materials
Scheduling services of production
What is big JIT?
broad focus
Vendor relations
Human relations
Technology management
Materials and inventory management
Kanban Production Control System
Kanban: Card or other device that communicates demand for work or materials from the preceding station

Kanban is the Japanese word meaning “signal” or “visible record”

Paperless production control system

Authority to pull, or produce comes from a downstream process.
What are projects?
Unique, one-time operations designed to accomplish a specific set of objectives in a limited time frame.
How are projects different?
Limited time frame
Narrow focus, specific objectives
Less bureaucratic
What do you use to decide on which projects to implement?.
Program Management
Portfolio Management
What is critical Path?
Indicates most critical activities
Show where delays will not affect project
What is PERT?
Graphically displays project activities
Estimates how long the project will take
Network (precedence) diagram
diagram of project activities that shows sequential
Activity-on-arrow
a network diagram convention in which arrows designate activities
Activity-on-node (AON)
a network diagram convention in which nodes designate activities.
Activities
steps in the project that consume resources and/or time.
Events
the starting and finishing of activities, designated by nodes in the AOA convention.
Path
Sequence of activities that leads from the starting node to the finishing node
Critical path
The longest path; determines expected project duration
Slack
Allowable slippage for path; the difference the length of path and the length of critical path
Crash
shortening activity duration
Crash the least expensive activity
Risk Management
Identify potential risks
Analyze and assess risks
Establish contingency plans
Work to minimize occurrence of risk
Minimize Impact
Improve Recovery