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OPM 311--Chapter 2: Competitiveness, Strategy, and Productivity

By oncldten9, Aug 2010

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Competitiveness	How effectively an organization meets the wants and needs of customers relative to others to offer similar goods or services
Mission	The reason for the existence of an organization.
Mission statement	States of the purpose of an organization.
Goals	Provide detail and scope of the mission.
Strategies	Plans for achieving organizational goals.
Tactics	The methods and actions taken to accomplish strategies.
Core competencies	The special attributes or abilities that give an organization a competitive edge.
Order qualifiers	Characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase.
Order winners	Characteristics of an organization's goods or services that cause it to be perceived as better than the competition.
Environmental scanning	The considering of events and trends that present threats or opportunities for a company.
Operations strategy	The approach, consistent with the organization strategy, that is used to guide the operations function.
Quality-based strategy	Strategy that focuses on the quality in all phases of an organization.
Time-based strategy	Strategy that focuses on reduction of time needed to accomplish tasks.
Productivity	A measure of the effective use of resources, usually expressed as the ratio of output to input.