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13 Cards in this Set
- Front
- Back
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Service Operation
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Coordinate & carry out the actrivites & process required to manage service
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Event
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chagne of state detectable occurance
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Alert
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warning
threshold has been reached something has changed failure occurred |
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Incident
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unplanned interruption, reduction in the quality of service
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Impact
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messure of the effect
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Urgency
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measure of how long unitl signifigant impact
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Priority
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Category used to identify importance
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Event Managment
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ability to detect events, make sense of them and determine action
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Incident Managment
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to restore service operation
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Request Fulfillment
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Channel for users to request and receive service
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Model
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predefining the steps
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Problem Managment
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responsible for managing the lifecyle of a problem
root cause |
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Access Managment
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provides the right for users to be able to use a service or group of services
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