Study guide

15 min reading or writing
10 min talking
25 min listening

~listening is not my problem
~listening and hearing are the same thing
~good readers are good listeners
~smart people are better listener
~listening improves with age
~listening skills are difficult

~thinking about what to say rather than listening to the speaker
~talking when we should be listening
~interrupting
~listening for what we expect rather than what is actually being said
~preoccupation with other things
~prejudice toward the speaker or object
~tendency to sterotype
~our own self-centeredness
~not paying attention

~fidgeting
~looking at the clock
~reading paper
~displaying arrogance
~talking or passing notes

the process of receiving,attending to,and understanding what people are sayin

~receiving
~responding
~remembering
~attending
~understanding

~background and experience differences
~some words mean different things
~noverbal misunderstanding
~different words mean same thing
~not being other centered
~neglect of the golden rule

ethos~speaker credibility
pathos~emotional appeal
logos~logical arguments

character
competency
confidence

Participative~motivates and encourages followers by involving them in the decision making
Authoritarian~tells what to do and how to do it
Delegative~demonstrates trust in followers by giving them specific responsibilities

People focused~human relations are so important
Dual focused~focus approriately on both tasks and people doing them

Most organizations fail because leaders fail to mentor
~It take time and effort
~fear that the mentoree might take their job
~being ignorant and apathetic about mentoring
~mentoring is not a high priority
~dont think about about preparing others who may lead when they leave

Empathic-listening to see,hear,and feel,and understand from the prospective of others
Critical-listening to make important decisions that affect the well being of others
Informative-listening to gain information

Motivativation-internal impulse to take action
~money
~respect
~family
~faith
~power

~you must give up something
~either lose some good or suffer bad
~either choice has ethical implications

~Inaction-a decision
~Fiat-command
~Minority-choice of small vocal
~Coalition-two or more minorities collaborate
~Unanimity-all the group members in total agreement
~Consensus-,agreeing to disagree

The process and interaction betwen group members