Taylor 21 - Communication

the process of exchanging information and generating and transmitting meanings between two or more individuals.

Initiation of a pt. need

AKA encoder – The person or group that begins the communication process.

The actual physiologic product to the source (such as speech interview, conversation, chart, gesture, memorandum, or nursing note).

the medium the sender has selected to send the message. (Auditory, Visual, Kinesthetic).

the Decoder it must translate and interpret the message sent.

confirmation of the message, & that it was understood.

factors that distort the quality of a message.

an exchange of information using words, both spoken and written.

a common definition of words and a method of arranging the words in a certain order.

known as body language is transmission of information without the use of words.

Occurs when individuals and groups within an organization communicate to achieve established goals.

Stereotype

identifying with the way another person feels.

can be described as how individual group members relate to one another during the process of working toward group goals.

exists among people who provide and receive assistance in meeting human needs.

Nurse to nurse hostility

occurs between two or more people with a goal to exchange messages.

is the communication that happens within the individual (self talk).

is indicated through a clean appearance, calm demeanor, and outstanding behavior.

a feeling of mutual trust experienced by people in a satisfactory relationship.

Situation, Background, Assessment and Recommendation Report, which provides a consistent method for hand-off communication that is clear, structured and easy to use.

words that might have different interpretations.

occurs when nurses interact with tow or more individuals. The more people involved the more complex it becomes.

involves unruffling or clearing congested areas of energy in the body and redirecting energy.

Source or Sender → message → Channel → receiver → environment → feedback → source

Eye contact/ Lack of eye contact; Sounds; Facial expression; Posture; Gesture; Silence; Touch; Gait; Mode of Dress and Grooming; General Physical Appearance.

Orientation; working; and termination

improved communication effectiveness among caregivers because ineffective communication was cited as the most frequent root cause of sentinel events.

Vocabulary
Denotative and connotative meaning
Pacing
Intonation
Clarity and brevity
Timing and relevance

A therapeutic enviornment which depends on the ability to communicate, provide comfort, and help patients to meet their needs.

*Team building and facilitation of group process.
*Collaboration, consultation, and delegation.
*Supervision, leadership, and management.

*Professionalism
*Courtesy
*Self-introduction
*Avoid terms of endearment
*Confidentiality
*Trust
*Availability

Concern, sorrow, or pity you feel for the pt when you personally identify with the patient's needs.

*Warmth and friendliness
*Openness and respect
*Honesty, Authenticity
*Caring
*Competence

*Developmental level
*Gender
*sociocultural differences
*Roles and Responsibilities
*Space / Territorality / Emotional State
*Physical / Mental / Emotional state
*Values

*Control the tone of your voice.
*Be knowledgeable about the topic of conversation
*Be flexible
*Be clear and concise
*Avoid words that might have different interpretations.
*Be truthful
*Keep an open mind.
*Take advantage of available opportunities.

*Sit when communicating with a patient.
*Be alert and relaxed and take your time.
*Keep the conversation as natural as possible.
*Maintain eye contact if appropriate.
*Use appropriate facial expressions and body gestures.
*Think before responding to the patient.
*Do not pretend to listen.
*Listen for themes in the patient's comments.
*use silence, therapeutic touch, and humor appropriately.

*Provide information.
*Paraphrase
*Clarify
*Focus
*Make observations
*Summarize

*Failure to perceive the client as a human being.
*Failure to listen.
*Judgmental comments.
*Changing the subject.
*Use of cliches
*questions with yes/no answer.
*questions with Why or How?
*Use of probing questions.
*Giving false assurance.

*be nonjudgemental
*ask for explanations
*avoid arguing
*avoid being defensive
*allow periods of silence
*avoid false reassurance.