• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

image

PLAY BUTTON

image

PLAY BUTTON

image

Progress

1/19

Click to flip

Card Range To Study

through

19 Cards in this Set

  • Front
  • Back
amiable personality
The personality type that wants to build relationships, give others support and attention, values suggestions from others, and fears disagreement.
analytical personality
The personality type that is systematic, well organized, deliberate, values numbers and statistics, loves details, and tends to be introverted.
authority
The power or right to give commands, enforce obedience, take action, or make final decisions.
Baby Boomer Generation
Born between 1946 and 1964, this generation has a significant influence on society; they make up the majority of the political, cultural, industrial, and academic leadership roles in the United States.
culture
A system of shared values, beliefs, and rituals that are learned and passed on through generations of families and social groups.
disability
a condition caused by an accident, trauma, genetics, or disease, which may limit a person’s mobility, hearing, vision, speech, or mental function.
driver personality
The personality type that wants to save time, values results, loves being in control, and does things his or her own way.
expressive personality
The personality type that values appreciation, enjoys social situations, likes to inspire others, and is extroverted.
Generation X
Born between 1965 and 1981, this generation is verbal, globally aware, street smart, process driven, and technically adept.
Generation Y
Born between 1981 and 1990, this generation uses the Internet as their medium for communicating, entertaining, and learning.
Generation Z
Born after 1990, this generation uses the Internet for the majority of their communication, possesses very low verbal communication skills, and spends much of their formative years in cyberspace.
homeshoring
The practice of domestic companies hiring U.S. home-based call agents instead of in-house operators or offshore call center operators.
Mature Generation
Born prior to 1946, this generation has a strong work ethic and is fiscally conservative.
nearshoring
A form of outsourcing in which business processes are relocated to locations that are low-wage, but close in geographical distance and/or time zone.
outsourcing
The purchase of labor from a source outside of the company, rather than using the company’s own staff; also referred to as subcontracting.
paraphrase
The communication technique of repeating in a summarized form what has been said, using other words for clarification.
personality
The pattern of collective character, behavioral, temperamental, emotional, and mental traits of a person.
service animal
Any animal that has been individually trained to provide assistance or perform tasks for the benefit of a person with a physical or mental disability.
stereotyping
The tendency to categorize individuals or groups according to an oversimplified and standardized image or idea.