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4 Cards in this Set
- Front
- Back
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certification
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A nationally recognized certificate that indicates a proficiency in a professional skill or career
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coaching
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A training method that emphasizes learning by doing and turns information into knowledge and experience.
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role-playing
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A training method where learners use customer scenarios to act out situations encountered in the real world.
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standards
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A baseline description of service performance guidelines that tells workers what is expected of them, in terms of both the quality and quantity of their work.
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