Introduction
Interpersonal skills are the most important skills to be developed in us to interact better with people and to become more successful in life. People who have had the opportunity to work and excel their own interpersonal skills became successful in their own personal and professional lives. “People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic qualities that are often endearing or appealing to others.” ((c) Copyright skillsyouneed.com 2011-2015, 2015) Interpersonal skills are also known as “Social Skills” and are used every single day and in every area of our lives. Never take interpersonal skills for granted assuming they come out naturally. It is important to keep on developing …show more content…
In addition, listening means to be focused and or engaged in a conversation. To improve our listening skills, we need to practice a characteristic called, “active listening”. Active listening means to not only hear the words a person is saying but to actually put “a conscious” effort to understand the message being sent right across. Listening differs from hearing in which listening requires putting all your senses into it and hearing is just an earshot of a sound. An example from a personal experience, as I remember, happened when I was in a training room with other coworkers. The instructor gave us an example, between listening and hearing. He asked us to first place one of our hands on our chin. And as he did the presentation, he placed his hand on his cheekbone. Everyone put their hand on their cheekbone and did not do as the instructor asked. You might want to ask yourself why have we done that if the instructor clearly asked us to place one hand on our chin, not on the cheekbone? I believe all sorts of communication revolve around listening. For instance, in businesses, listening can lead to a better customer experience; therefore, understanding customer’s needs can turn into productivity. In addition, listening can improved people’s relationships. Communication styles can be derived from active listening. Once the …show more content…
For instance, in the retail industry, customer service is top priority. Employees were trained to deal customer inquiries and complaints. When it comes to complaints, there is usually an interaction between the customer and the employee. This is where assertiveness, on behalf of the employee, comes into play. Should there be a complaint, the employee must be “fair-assertive” (Psychcentral.com, 2015) enough to help the customer understand how a related product works in a tactful, honest and respectful manner. How is it developed? By first recognizing that the rights are being denied and making a decision to correct the situation. In addition, it needs to be cultivated by balancing passiveness and
Interpersonal skills are the most important skills to be developed in us to interact better with people and to become more successful in life. People who have had the opportunity to work and excel their own interpersonal skills became successful in their own personal and professional lives. “People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic qualities that are often endearing or appealing to others.” ((c) Copyright skillsyouneed.com 2011-2015, 2015) Interpersonal skills are also known as “Social Skills” and are used every single day and in every area of our lives. Never take interpersonal skills for granted assuming they come out naturally. It is important to keep on developing …show more content…
In addition, listening means to be focused and or engaged in a conversation. To improve our listening skills, we need to practice a characteristic called, “active listening”. Active listening means to not only hear the words a person is saying but to actually put “a conscious” effort to understand the message being sent right across. Listening differs from hearing in which listening requires putting all your senses into it and hearing is just an earshot of a sound. An example from a personal experience, as I remember, happened when I was in a training room with other coworkers. The instructor gave us an example, between listening and hearing. He asked us to first place one of our hands on our chin. And as he did the presentation, he placed his hand on his cheekbone. Everyone put their hand on their cheekbone and did not do as the instructor asked. You might want to ask yourself why have we done that if the instructor clearly asked us to place one hand on our chin, not on the cheekbone? I believe all sorts of communication revolve around listening. For instance, in businesses, listening can lead to a better customer experience; therefore, understanding customer’s needs can turn into productivity. In addition, listening can improved people’s relationships. Communication styles can be derived from active listening. Once the …show more content…
For instance, in the retail industry, customer service is top priority. Employees were trained to deal customer inquiries and complaints. When it comes to complaints, there is usually an interaction between the customer and the employee. This is where assertiveness, on behalf of the employee, comes into play. Should there be a complaint, the employee must be “fair-assertive” (Psychcentral.com, 2015) enough to help the customer understand how a related product works in a tactful, honest and respectful manner. How is it developed? By first recognizing that the rights are being denied and making a decision to correct the situation. In addition, it needs to be cultivated by balancing passiveness and