Expectant Theory Explains Employee Motivation I firmly believe that Boston Duck Tours practices the three factors of the Expectant Theory by Victor H. Vroom. Expectant Theory as defined by Jones, & George (2016) “Motivation will be high when workers believe that high levels of effort lead to high performance, and high performance …show more content…
The pay and reward are a bonus to keep them motivated to satisfy customer needs by entertaining them with their character. This is a result of enjoying the job and what they do. The approach of allowing freedom of expression, rewarding hard work, and sharing financial success results in organizational commitment. The business is a perfect example of a strong organizational culture, and performance. Wilson’s dedication to his community also plays a factor in the organizational culture. Workers feel proud being a part of a company that makes a difference in the local