Joel Garcia defines intelligence as the ability of the mind to comprehend, use thought and reasoning for problem solving -the ability to acquire knowledge and use it practically (Garcia, n.d.). Emotional intelligence as defined by Sara Fletcher is the ability to understand and manage our emotions and those around us (Fletcher, 2012). A person that has a high level of intelligence or IQ does not mean that the person will also have a high EI level. Garcia gives the example that someone can be intelligent, but they can be awkward with relationships, thus lacking social intelligence. Someone can have a high IQ, yet be inept in practical matters (Garcia, n.d.). Daniel Goldman introduced a model focused on emotional intelligence. “There are four main emotional intelligence (EI) constructs: self-awareness, self-management, social awareness, and relationship management. Self-awareness is defined as the ability to read one’s emotions and recognize their …show more content…
Have you worked for a manager that you think exhibited a high degree of EI? Conversely, have you worked for a manger that exhibited a low level of EI? What was the impact of the manager(s) on your own motivation, productivity, and job satisfaction? Do you think the manager’s EI was beneficial when interacting with employees from culturally diverse backgrounds? Provide specific examples to explain the effects on cultural diversity in the workplace.
Having worked with a manager that had a high emotional intelligence level made work enjoyable for me. I felt that she cared about my well-being as well as the company that I was employed. The care and concern that she expressed motivated me to work hard and to represent her department well to others. She asked for my opinions on things to improve workflow. Her intrest showed me that she valued my ideas and opinions and that I mattered in the whole scheme of things. This made me proud to be apart of her