What category of problem is it? Briefly justify your categorization of the problem. Diagnosis-solution problem: the problem is that the front counter people doesn’t really have an idea of what’s going on in the background, and can’t efficiently do their job if there’s no guideline (or lack of an updated guideline). The reason this category fits quite nicely is because there is no one person for anyone to point to and say, “he/she didn’t tell us.” There are managers for separate department, and sometimes a situation comes up where it overlaps all of them. If the information/communication between heads of department isn’t clear, how are they expecting their employees to make sense of it? With that, there’s no one person to specifically point to and say, “He/She did it.” The problem have already been identify, all that’s needed is to evaluate the best course of action to resolve the
What category of problem is it? Briefly justify your categorization of the problem. Diagnosis-solution problem: the problem is that the front counter people doesn’t really have an idea of what’s going on in the background, and can’t efficiently do their job if there’s no guideline (or lack of an updated guideline). The reason this category fits quite nicely is because there is no one person for anyone to point to and say, “he/she didn’t tell us.” There are managers for separate department, and sometimes a situation comes up where it overlaps all of them. If the information/communication between heads of department isn’t clear, how are they expecting their employees to make sense of it? With that, there’s no one person to specifically point to and say, “He/She did it.” The problem have already been identify, all that’s needed is to evaluate the best course of action to resolve the