Tourism has been an important economy contribution to a country, it has developed rapidly over the past decade, and compare to the other service industries tourism is one of the largest industry. Tourism product such as culture and beautiful places has been an interesting attraction towards foreigners. By providing a lot of business opportunity, tourism industry can increase other local SME’s company revenue because of the opportunity that tourism industry created such as transportation, local communities craft and art, food, entertainment and accommodation that all have been served by the local community itself.
Theme parks as an example entertainment that are popular leisure-time activity around the world and it can be defined as a visitor …show more content…
Push factors are defined as internal motives or forces that cause tourists to seek activities to reduce their needs, while pull factors are destination generated forces and the knowledge that tourists hold about a destination (Gnoth, 1997). Push and pull factor always being use by researches when come to attracting tourist to have intention to visit, and the push and pull factors are very subjective to each of tourism destination attractiveness and service …show more content…
The careless staff caused for this incident had shown that the weaknesses of staff attentiveness towards visitors. The staff attentiveness in operation of theme park is a main factor that determine tourist re-visiting the theme park. Poor trained and unskilled management and staff is a problem in the operation of theme park; Management and staff were often unqualified or lacked of experiences and training in running a theme park may become weaknesses in the operation (Deng, X, 2011). A good example in Disneyland’s staff training with the four service standards “SCSE strategy” could increase loyalty of tourists. Safety: Safety in theme parks is the most basic factor that determines if a customer will return. Disneyland has always taken an extraordinary measure and much of staff cares to ensure the safety of customers. Courtesy: The courtesy of the employee is the reason the customer will visit again. Guest and visitors is not only coming for the attractions, but there is a communication and relationship built between the customer and employee in repeating business. Shows: Each staff is well trained to make every movement into a show. Every show that is contributes in giving
Theme parks as an example entertainment that are popular leisure-time activity around the world and it can be defined as a visitor …show more content…
Push factors are defined as internal motives or forces that cause tourists to seek activities to reduce their needs, while pull factors are destination generated forces and the knowledge that tourists hold about a destination (Gnoth, 1997). Push and pull factor always being use by researches when come to attracting tourist to have intention to visit, and the push and pull factors are very subjective to each of tourism destination attractiveness and service …show more content…
The careless staff caused for this incident had shown that the weaknesses of staff attentiveness towards visitors. The staff attentiveness in operation of theme park is a main factor that determine tourist re-visiting the theme park. Poor trained and unskilled management and staff is a problem in the operation of theme park; Management and staff were often unqualified or lacked of experiences and training in running a theme park may become weaknesses in the operation (Deng, X, 2011). A good example in Disneyland’s staff training with the four service standards “SCSE strategy” could increase loyalty of tourists. Safety: Safety in theme parks is the most basic factor that determines if a customer will return. Disneyland has always taken an extraordinary measure and much of staff cares to ensure the safety of customers. Courtesy: The courtesy of the employee is the reason the customer will visit again. Guest and visitors is not only coming for the attractions, but there is a communication and relationship built between the customer and employee in repeating business. Shows: Each staff is well trained to make every movement into a show. Every show that is contributes in giving