A1Supplementary material for
T471: Telematics-Project
Ala Awad :2120515
Fatma Jbara :2100075
Mohamamd Al-Najdawi :2110748
Ryad Alshaar :2110537
Question 1:
Ticketing and Customer Care Tracking System(Tacts)
In a world of competition, where the service and the best after sale services are most important to vendors, the importance of the service oriented concept arises.
Many companies now depend of the revenues coming from long term processes, such as the maintenance contract, support, and after sales operations, where they could sometimes sell the basic product with the minimum profit, in return of long term maintenance or support contract.
And managing customers communication, problems, new needs or requirements is very important …show more content…
As you know, in the beginning there were many problems that we faced to get a good team who is able to complete the project in a way to suit all parties.
We faced many problems according to the team time table and communication, ways gathering and distribution tasks. Alhamdellh we have passed through that by having few interviews, contacting by phones, and all possible way to communicate.
We are going to start with the main ideas or a standard ticketing system , set the schedule for every idea, we will create first tables design to facilitate the imagining the whole system, the links between these tables, which will eventually help us to create the presentation to be provided by the end of this semester.
The main system will cover ticketing registration and ticket flow, but in future more modules could be encapsulated to the core, such as sales force process and flow(to sell system to new customers),billing module (to charge and issue bills for customers either for a sale of system, consultancy or just for a site visit), in another word this system will be transformed into a whole integrated customer care and point of sale
T471: Telematics-Project
Ala Awad :2120515
Fatma Jbara :2100075
Mohamamd Al-Najdawi :2110748
Ryad Alshaar :2110537
Question 1:
Ticketing and Customer Care Tracking System(Tacts)
In a world of competition, where the service and the best after sale services are most important to vendors, the importance of the service oriented concept arises.
Many companies now depend of the revenues coming from long term processes, such as the maintenance contract, support, and after sales operations, where they could sometimes sell the basic product with the minimum profit, in return of long term maintenance or support contract.
And managing customers communication, problems, new needs or requirements is very important …show more content…
As you know, in the beginning there were many problems that we faced to get a good team who is able to complete the project in a way to suit all parties.
We faced many problems according to the team time table and communication, ways gathering and distribution tasks. Alhamdellh we have passed through that by having few interviews, contacting by phones, and all possible way to communicate.
We are going to start with the main ideas or a standard ticketing system , set the schedule for every idea, we will create first tables design to facilitate the imagining the whole system, the links between these tables, which will eventually help us to create the presentation to be provided by the end of this semester.
The main system will cover ticketing registration and ticket flow, but in future more modules could be encapsulated to the core, such as sales force process and flow(to sell system to new customers),billing module (to charge and issue bills for customers either for a sale of system, consultancy or just for a site visit), in another word this system will be transformed into a whole integrated customer care and point of sale