kcs

Description: KCS Words
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Author: marylittlejunk9
Created: 2011-11-14

Description: This section of the Standard discusses the strategy for implementing KCS. 1. KCS Adoption Program 2. Technology 3. Critical Success Factors 4. Ditches
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Author: evanscl7
Created: 2010-08-23

Description: This section of the Standard focuses on the organization's responsibility for defining the processes and enabling them with technology. This is one of the eight processes in the KCS model. 1. Definition 2. Structured Problem Solving 3. Problem Solving Process 4. Tool Integration
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Author: evanscl7
Created: 2010-08-20

Description: This section of the Standard focuses on how to define and manage the quality of knowledge through Content Vitality, which is one of the eight processes in the KCS model. 1. Solution 2. Solution Structure 3. Life Cycle 4. Content Standard 5. Quality Criteria 6. Knowledge Monitoring 7. Visibility Matrix
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Author: evanscl7
Created: 2010-08-19

Description: This section of the Standard focuses on how to measure and monitor success and the action items necessary to support behavioral change. This is one of the eight processes in the KCS model. 1. Roles and Responsibilities 2. KCS I, II, and III 3. KCS Coach 4. Knowledge Domain Expert 5. KCS Sponsor 6. KCS Manager/Coordinator 7. KCS Program Team 8. Management 9. Pilot Team 10. KCS Council 11. KCS Competency Model 12. Performance Model 13. Rewards and Recognition
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Author: evanscl7
Created: 2010-08-19

Description: This section of the Standard relates to the Knowledge-Centered Support (KCS) practices and principles that have been organized into eight key processes: 1. Model 2. Knowledge 3. Solve Loop - Capture in the Workflow - Structure for Reuse - Searching is Creating - Just-in-Time Solution Quality 4. Evolve Loop - Workflow - Content Vitality - Performance Assessment - Leadership
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Author: evanscl7
Created: 2010-08-16

Description: This section of the Standard relates to how the Knowledge-Centered Support was developed independently from the Information Technology Infrastructure Library (ITIL). In its current incarnation, ITIL lacks a knowledge management component; in this capacity, KCS complements ITIL. It is important for anyone implementing the ITIL framework to understand how these two industry best practices work together. 1. Alignment
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Author: evanscl7
Created: 2010-08-16

Description: This section of the Standard relates to leadership as one of the eight processes in the KCS model. Inadequate leadership is the number one reason that most knowledge management implementations fail. 1. Strategic Framework 2. Leaders 3. Purpose Statements 4. Communication Plans 5. Business Case
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Author: evanscl7
Created: 2010-08-16

Description: This section of the Standard relates the history of knowledge management: 1. Proprietor 2. History 3. Definition
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Author: evanscl7
Created: 2010-08-12

Description: KCS Practice Test & Unit Q/A's
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Author: evanscl7
Created: 2010-07-26

Description: Word list for scholarship 2007
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Tags college king's list word
Author: wendywc13
Created: 2007-02-28