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        <pubDate>Wed, 25 Nov 2009 08:32:44 PST</pubDate>
        <lastBuildDate>Wed, 25 Nov 2009 08:32:44 PST</lastBuildDate>
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            <title>Service Procedure</title>
            <link>http://www.flashcardexchange.com/flashcards/view/921333</link>
            <description>Service Procedure</description>
            <pubDate>Thu, 12 Nov 2009 12:00:00 PST</pubDate>
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        <item>
            <title>Service Marketing Ch 5 and 6</title>
            <link>http://www.flashcardexchange.com/flashcards/view/920962</link>
            <description>Ch5 Customer Perceptions of service
Ch6 Listening to customers through research</description>
            <pubDate>Wed, 11 Nov 2009 12:00:00 PST</pubDate>
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        <item>
            <title>Delivering AT Services to the Consumer - Chp 4</title>
            <link>http://www.flashcardexchange.com/flashcards/view/914393</link>
            <description>Chapter 4</description>
            <pubDate>Wed, 04 Nov 2009 12:00:00 PST</pubDate>
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        <item>
            <title>TCC- Service Staff Rules and Basics</title>
            <link>http://www.flashcardexchange.com/flashcards/view/910875</link>
            <description>TCC- Service Staff Rules and Basics</description>
            <pubDate>Sun, 01 Nov 2009 12:00:00 PDT</pubDate>
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            <title>Service Flashcards</title>
            <link>http://www.flashcardexchange.com/flashcards/view/904827</link>
            <description>Service Picture Flashcards</description>
            <pubDate>Sun, 25 Oct 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>Customer Service - Service Quality</title>
            <link>http://www.flashcardexchange.com/flashcards/view/892918</link>
            <description>Marketing - Customer Service Excellence - Service Quality - Fall 2009</description>
            <pubDate>Mon, 12 Oct 2009 12:00:00 PDT</pubDate>
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            <title>Customer Service - Yield Management and Customer Complaints</title>
            <link>http://www.flashcardexchange.com/flashcards/view/893100</link>
            <description>Marketing - Customer Service</description>
            <pubDate>Mon, 12 Oct 2009 12:00:00 PDT</pubDate>
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            <title>Customer Service - Service Processes and Quality</title>
            <link>http://www.flashcardexchange.com/flashcards/view/892701</link>
            <description>Marketing - Customer Service Excellence - Fall 2009</description>
            <pubDate>Sun, 11 Oct 2009 12:00:00 PDT</pubDate>
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            <title>Customer Satisfaction and Loyalty</title>
            <link>http://www.flashcardexchange.com/flashcards/view/892640</link>
            <description>Marketing - Customer Service Excellence - Fall 2009</description>
            <pubDate>Sun, 11 Oct 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>ITIL V3 - ITIL and the Service Lifecycle</title>
            <link>http://www.flashcardexchange.com/flashcards/view/877694</link>
            <description>Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies.</description>
            <pubDate>Fri, 25 Sep 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>Service Ops, Exam #1</title>
            <link>http://www.flashcardexchange.com/flashcards/view/873845</link>
            <description>Exam 1</description>
            <pubDate>Mon, 21 Sep 2009 12:00:00 PDT</pubDate>
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        </item>
        
        <item>
            <title>Unit 8: Businessowners Policy (BOP)</title>
            <link>http://www.flashcardexchange.com/flashcards/view/861347</link>
            <description>General Lines - P A C Insurance</description>
            <pubDate>Mon, 07 Sep 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>Outback Service Time Aim Sheet Aurora</title>
            <link>http://www.flashcardexchange.com/flashcards/view/858466</link>
            <description>These are the service times each server must try to meet for every customer. Specific to Aurora, Co Outback as of Sept 2009</description>
            <pubDate>Thu, 03 Sep 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>Product and Service Strategies</title>
            <link>http://www.flashcardexchange.com/flashcards/view/858362</link>
            <description>Product and Service Strategies</description>
            <pubDate>Wed, 02 Sep 2009 12:00:00 PDT</pubDate>
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        <item>
            <title>LCSW EXAM</title>
            <link>http://www.flashcardexchange.com/flashcards/view/833098</link>
            <description>STUDYGUIDE FOR LCSW EXAM</description>
            <pubDate>Mon, 29 Jun 2009 12:00:00 PDT</pubDate>
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