Krista Rice and Janice Shanahan, part of Red Lobster’s Training and Development team, recognized the need for a structured program for their restaurant with 650 locations and an average of 4,100 new employees each month. Rice and Shanahan developed curriculum with …show more content…
At Children’s Hospitals and Clinics of Minnesota, Brad O. Casemore, the New Employee Orientation Coordinator, developed flow charts that outlined the timing of each step in the onboarding process and who was responsible for each task. This process standardized the program and eliminated the confusion and inconsistencies about who would complete each task in the onboarding process (Sims, chapter 9).
Employee engagement. “To win the marketplace you must first win the workplace” is a quote by Campbell’s Soup CEO Doug Conant (Kruse, 2012). The onboarding program is a great time to show the new employee all the great things about your company (Patton, 2014). However, cramming too much information in the first few days and failing to engage your new employees from the start is one mistake to avoid (Vernon, 2012). This involves more than just the efforts of the human resources department; managers play a key role in engaging their employees too (Stein and Christiansen, p. …show more content…
These materials may vary by company, but the new hire’s concerns about uncertainties must be addressed (Urbanbound, n.d.). For instance, providing clear instruction on where to be on their first day and a map of the location to meet can be a valuable resource for an employee that is new to the area. The new employee should receive an agenda ahead of time outlining what to expect on the first day. Companies should be providing contact information for someone to call with any questions they have prior to starting. The following is a list of common questions from new employees that a company should address (Urbanbound,