The systems put in place try to create changes in attitudes2 health consuer qld through guidelines and procedures. These help to remove obstacles and look at removing perceptions of bias. They also safeguard the rights and welfare of the individual consumer (patient) and ensure that they are achieved and maintained. The main aim is to encourage behaviour modifications, not only within the law and governmental policies but also within …show more content…
As all health care is patient centred, the first principle involves the consumer so all policies have to lead back to this starting point. The second is opportunities and here is where the healthcare provider can help the consumer via disseminating information to them; by identifying and influencing systemic problems2 and where other non-government organisations can barrack for change too. The third is recognition and this is where the acceptance that advocacy services are needed and required is promoted, that it is a genuine need and that it can be available in many different forms. The fourth of relationships is where any individual or group should have the ability to work together with respect for each other. The fifth is the response that problems raised are dealt with in a timely fashion and the final principle of resolution is where the patient/consumer has a result with their healthcare that they are happy with.
Across all of these principles, the healthcare provider is the ‘middle man’. He is the person/organisation that implements change to help the consumer access information, in this instance, understanding and accessing advocacy