When it fails, both the group and its diverse followers suffer” (p. 202). Although most of the employees …show more content…
Performing of such communication plan formal and informal communication, active listening, effective leadership, successful conflict management and resolution, as well as concentrating on the structural culture will enhance organizational communication while improving the personal communication skills of the organizational participants.
Communication is the foundation of the "new" customer and market focused marketing efforts, state Tom Duncan and Sandra E. Moriarty in "A Communication-Based Marketing Model for Managing Relationships." In the article, published in the April 1998 issue of the Journal of Marketing, they propose a new model for relationship marketing (A modest proposal: Base relationship on communication. (1998).
Although communication always has been a critical element in marketing, the authors argue that the increase in interactivity makes communication even more valuable. They identify the points that link the two disciplines of marketing and communications. Three in particular messages, stakeholders and interactivity-form the basis of the communication-based model of commercialization (A modest proposal: Base relationship on communication. …show more content…
A modest proposal: Base relationship on communication. (1998).
They focus not just on customers also on a broader set of shareholders, and review changes in the company, marketing and marketing communication programs affected by increased stakeholder interactivity. The proposed model shows that collaborating communication at all levels of corporate, advertising and commercialization communication leads to the development and conservation of the relationships that drive brand value (A modest proposal: Base relationship on communication. (1998).
The allegations for management include the need for a corporate focus that values relationship building programs, a relationship building process that supports purposeful interchange with customers and other stakeholders and a cross-functional organizational infrastructure that allows for the planning and managing of a variety of messages within an